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Lexus of London
London, ON
3,811 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,811 reviews
July 05, 2019
Great experience Larry provided excellent customer service and information about the vehicle I like. He is very professional and have lots of knowledge about vehicles. Larry provided excellent customer service and information about the vehicle I like. He is very professional and have lots of knowledge about vehicles. I will definitely recommend him to my friend. More
by Violet
July 04, 2019
perfect experience This sales person is very good, patient, sincere, enthusiastic and generous. A very worthy of recommendation, at any time can contact him, after-sales This sales person is very good, patient, sincere, enthusiastic and generous. A very worthy of recommendation, at any time can contact him, after-sales questions are still patient to answer. More
by YuhangQi
Employees Worked With
July 04, 2019
very positive Larry was very polite and patient thruout the entire time that me and my friends are there at the dealership. He was knowledgable about the products a Larry was very polite and patient thruout the entire time that me and my friends are there at the dealership. He was knowledgable about the products and was able to give professional advice to my friends and helped them get the car they wanted. He was also very accommodating when it comes to coordinating for test drives as well as when and how to pick up the vehicle after my friends made the purchase. Overall, it's a pleasant experience for me and my friends. I would come back again, plus the coffee was good!! More
by Grey18
Employees Worked With
July 03, 2019
excellent The service that Larry Liang provided was excellent. He provided a very comfortable environment for me at Lexus, and very competitive price as well. The service that Larry Liang provided was excellent. He provided a very comfortable environment for me at Lexus, and very competitive price as well. It was a great experience. More
by chloe
July 02, 2019
Great experience!! From all the cars I’ve owned ( Mercedes ,Bmw, Audi, Land Rover ) I find that Lexus of London has the best service and sales team from A - Z. Sales t From all the cars I’ve owned ( Mercedes ,Bmw, Audi, Land Rover ) I find that Lexus of London has the best service and sales team from A - Z. Sales team I dealt with was Jack Li. Allen Zhang and Larry Laing who provided me with the best info about which car is best for me. Henry Gao in the service department is knowledgable and Gets the repair done without and headaches. Let’s just say we now own 2 Lexus’s from zero. More
by BK143143143?
Employees Worked With
Other Employees :
Allan Calvert, Kylie Ellis, Henry Gao
July 02, 2019
Excellence in everything! Natalie Marsh was very honest, helpful, professional and not pushy at all. Everyone there made sure that we were comfortable with our purchase and m Natalie Marsh was very honest, helpful, professional and not pushy at all. Everyone there made sure that we were comfortable with our purchase and made the whole process very smooth and pleasant, More
by Rajamy
Employees Worked With
Kylie Ellis, Natalie Marsh, Jordan Hallman
July 01, 2019
Excellent service!! Rick watson was an excellent salesperson to deal with. He was friendly, personable and extrenely helpful. He was able to answer all of my questions an Rick watson was an excellent salesperson to deal with. He was friendly, personable and extrenely helpful. He was able to answer all of my questions and made my car purchasing decison a very easy one. Highly recommend him!! More
by Haias
Employees Worked With
June 30, 2019
Great service experience. It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealer It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealership service should be in London. I hope to buy my next vehicle here based on my service experience. More
by Jclimie
June 29, 2019
best choice, lexus nice guy,patient and kind to customers,I've been there for several times, he is really patient and professional, and help me with the paper work nice guy,patient and kind to customers,I've been there for several times, he is really patient and professional, and help me with the paper work More
by hangzhao
June 29, 2019
Amazing Experience Kevin Gittens is very experienced and knowledgable about his work. He is very professional and helpful and made us feel very comfortable. His service Kevin Gittens is very experienced and knowledgable about his work. He is very professional and helpful and made us feel very comfortable. His service was incredible and I would recommend him to anyone. Please do check them out! More
by mocar678
Employees Worked With
