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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
July 12, 2020
They are very friendly, and response with a good manner. I went there twice and was treated very well. The price is below the market price. I went there twice and was treated very well. The price is below the market price. More
by Jamie
July 12, 2020
Didn’t use service centre. Rick was very personable, professional and knowledgeable. Didn’t feel pressured at all. When we told him what we were looking for he came through an Rick was very personable, professional and knowledgeable. Didn’t feel pressured at all. When we told him what we were looking for he came through and called us sending information on the car as well. More
by Bottema
Employees Worked With
July 11, 2020
Larry is a very patient sale agent. And both Allen and Jack helped a lot too. Beside the financial part, my purchase experience is great because of Larry. I will 100% refer him to my friends Jack helped a lot too. Beside the financial part, my purchase experience is great because of Larry. I will 100% refer him to my friends More
by Jason_G
July 11, 2020
They are nice and have patient. They try their best to find us a great car. The car is excellent new and cool. Would recommend find us a great car. The car is excellent new and cool. Would recommend More
by Hui
July 09, 2020
Larry is an intelligent sales man. He is kind, patient and a good listener. He takes time to explain step by step to his customers. and a good listener. He takes time to explain step by step to his customers. More
by Elizabethaiyamenkhue
July 08, 2020
RX 350 The Lexus dealership in London was the place that I selected to buy my car and i must say overall it was a good car buying experience. When I walked i The Lexus dealership in London was the place that I selected to buy my car and i must say overall it was a good car buying experience. When I walked into the showroom of the dealership I was impressed with the lay out and the cleanness of the place, The general manager was very helpful to me due to the fact that the sales agent was busy with a customer. I test drive a few cars and settled on one that we love 2017 RX350. When we pick up the car the sale agent MR Kevin Gittens was very helpful and informative overall we had a good car buying experience. More
by j.anthony
July 06, 2020
First time I’ve bought a used car at a dealership, but it was easily my best car buying experience. Kevin made the purchase of my Subaru WRX a breeze, addressed my concerns and made the test drive, trade in was easily my best car buying experience. Kevin made the purchase of my Subaru WRX a breeze, addressed my concerns and made the test drive, trade in and paperwork process all very friendly and efficient. I was very impressed- I’ll be thinking of Kevin and Lexus of London for my future vehicles and recommendations. More
by Aaron
Employees Worked With
Lauren Rossini, Kevin Gittens
July 03, 2020
This is an amazing dealership. I was more than impressed with the service. I don't think I have ever been in a dealer that provided this level of customer service. Thank you so much Allen and Jack with the service. I don't think I have ever been in a dealer that provided this level of customer service. Thank you so much Allen and Jack More
by Alice. Li
Employees Worked With
Jack Ji, Allen Zhang
July 03, 2020
Great experience for buying the new car there and people are really nice and good service.It is a good deal giving us too. Thank you ! are really nice and good service.It is a good deal giving us too. Thank you ! More
by Janice
July 03, 2020
The best experience! I had great experience of buying a new car from Allen. He is really responsible and he patiently answered me professionally whenever I inquired him ab I had great experience of buying a new car from Allen. He is really responsible and he patiently answered me professionally whenever I inquired him about the car and related miscellaneous questions. Moreover, he is the expert in cars, so I really like and trust his recommendation. Now I've got my favourite car! More
by irisly726
