Lexus of London

Sue did a fantastic job of answering all my questions and concerns, was pleasnt and helpful we appreciated the chance get a test drive in the Lexus was nothing short of amazing, concerns, was pleasnt and helpful we appreciated the chance get a test drive in the Lexus was nothing short of amazing, More

We were ending our lease on our second Lexus RX350 and intending to lease a third. Sue did an incredible job before we even arrived, preparing the paperwork, laying out our options, calculating costs etc. intending to lease a third. Sue did an incredible job before we even arrived, preparing the paperwork, laying out our options, calculating costs etc. She was happy to discuss alternative arrangements (e.g. maybe this was the time to think about a smaller vehicle), and to talk through all of the additional details that we wanted to take care of this time around (tow hitch etc). At no point did we feel any pressure to go one way or another and Sue carefully led us through the various options with a keen understanding of our needs and what aspects were likely to be most important to us based on previous choices we'd made. It was lovely to be offered a brand new car, with all the new bells and whistles, at much the same price as our old vehicle (which we had been completely happy with). Nevertheless, there was no "sales pressure" and no hassle. A week later, when we returned to pick up the new vehicle, everything was ready (despite our worry that some of the "additionals" would not be installed in time) and the car was good to go with a minimum of administration, no fuss and a completely straightforward handover. Tiffany gave us a comprehensive tour of the new vehicle and we drove away. I can honestly say that between Sue, Tiffany and Thomas (who organised the financing) this could not have been a more pleasant and straightforward process. We are two busy people and we want a great car, at a good price, with minimal hassle, and this experience certainly ticked all of those boxes. We loved our old Lexus and we love the new one. There will certainly be many more in years to come! More

Simply put - Chris hasn't forgotten what made this dealership so successful. He obviously leads by example and committed to the Lexus brand for service and quality. It appears to me he wants to reflec dealership so successful. He obviously leads by example and committed to the Lexus brand for service and quality. It appears to me he wants to reflect the Lexus brand which is uncompromising quality and service. More

Larry is professional, friendly and knowledgeable. It was an easy process to buy our new car and we did not feel pressured into making the deal. an easy process to buy our new car and we did not feel pressured into making the deal. More

I had a great experience with Rick. He was friendly, knowledgeable, honest, and professional. Although the timing wasn’t right for me to purchase a vehicle, I will certainly return when I’m ready knowledgeable, honest, and professional. Although the timing wasn’t right for me to purchase a vehicle, I will certainly return when I’m ready More

Most wonderful experience buying my car.My son purchased his vehicle from Rick and due to his positive experience directed me to Rick. He is an asset to your lexus dealership. Thanks for time and patienc his vehicle from Rick and due to his positive experience directed me to Rick. He is an asset to your lexus dealership. Thanks for time and patience Rick. Lynda More

Larry provided me and my family a great shopping experience. His knowledge about the product and great customer service attitude is outstanding and we can’t wait to shop with him again experience. His knowledge about the product and great customer service attitude is outstanding and we can’t wait to shop with him again More

Excellent service and communication. Professional knowledge. Trustworthy. Don’t have pressure to make the decision. Quick response. Easy to get financed. Great dealer to have your loved cars. knowledge. Trustworthy. Don’t have pressure to make the decision. Quick response. Easy to get financed. Great dealer to have your loved cars. More

I had a great experience at this dealership. I dealt with Rick who worked incredibly hard to help me find the right car for me and my driving needs. I would recommend dealing with Rick and will absolutely co Rick who worked incredibly hard to help me find the right car for me and my driving needs. I would recommend dealing with Rick and will absolutely come back for future purchases. More

Service intake was smooth and quick. One Service advisor was busy finishing up so the other one took me immediately. Appreciated!! Asked for loaner with only two days notice. Taken care of and on my way was busy finishing up so the other one took me immediately. Appreciated!! Asked for loaner with only two days notice. Taken care of and on my way in less than twenty minutes. Again, noted and appreciated. Car back cleaned and serviced. Lexus Service level is one of the main reasons that keeps me coming back. More