Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,374 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,374 reviews
March 01, 2022
Allen helps me very much and very patient. He always help me explain things that I don’t understand He always help me explain things that I don’t understand More
by jason
Employees Worked With
Other Employees :
Adam McCallum, Rhonda Thompson, Peter Lovenjack, Allen Zhang, Thomas Geeves
March 01, 2022
He is very nice and full of patience and very kind and he help me trade in my old nx very quickly. he help me trade in my old nx very quickly. More
by Victor
Employees Worked With
Other Employees :
Jack Ji, Rhonda Thompson, Lauren Rossini, Allen Zhang
February 26, 2022
I had a great experience, everyone was kind and friendly. I brought my car from this dealership and they helped me set it up and answered all my questions. I brought my car from this dealership and they helped me set it up and answered all my questions. More
by Rawanarafat
Employees Worked With
Thomas Geeves, Jordan Fera
February 25, 2022
I received excellent support today while visiting the service Dept. I brought in a vehicle purchased from another out of town dealership and I was met with a friendly, professional and welcoming approac service Dept. I brought in a vehicle purchased from another out of town dealership and I was met with a friendly, professional and welcoming approach. More
by WSC
Employees Worked With
Karen Campbell
February 25, 2022
We visited Lexus of London to pick out an SUV as we had a newborn and needed to change vehicles from a 2 door Honda Accord. The service and process was seamless and Rick Watson was a pleasure to deal with an newborn and needed to change vehicles from a 2 door Honda Accord. The service and process was seamless and Rick Watson was a pleasure to deal with and we will be returning to Lexus of London in the future. Thank you again. - Hafeez More
by fezpopat
Employees Worked With
February 25, 2022
I have been very happy with this dealership. Friendly approach of the sales department, prompt service, option of valet pick up from out of town cars are some of many advantages to deal with Lex Friendly approach of the sales department, prompt service, option of valet pick up from out of town cars are some of many advantages to deal with Lexus of London. I have been a customer since 2012 and will remain so. More
by Stork
Employees Worked With
February 24, 2022
Sue was friendly, helpful, professional and made my buying experience an extremely smooth and easy one! I would highly recommend her services to anyone in the market for a new car. buying experience an extremely smooth and easy one! I would highly recommend her services to anyone in the market for a new car. More
by graigpettit
Employees Worked With
Other Employees :
Sue Vincent, Rhonda Thompson, Thomas Geeves
February 20, 2022
Excellent service, would definitely recommend this dealership to friends and family. Rock was very good to work with. dealership to friends and family. Rock was very good to work with. More
by vlemmix.laurie
Employees Worked With
February 18, 2022
i think he is a really good sale，and i have a wonderful experience with him. experience with him. More
by LT
February 18, 2022
On Thursday, I took delivery of a pre-owned vehicle. I have been an on again off again customer of Lexus of London, not because of the dealership, but because of my penchant for changing vehicles. I now I have been an on again off again customer of Lexus of London, not because of the dealership, but because of my penchant for changing vehicles. I now have a year round convertible. I wish to thank the team…Jordan Fera, Allen Zhang, and Tiffany Zhang, The number of employees to whom I gave ratings below indicates the excellent treatment I continually receive from this dealership,and its sister dealership, Toyotatown. I gave stars to too many employees apparently as, your system told me to eliminate someone from my list! That person is Karen Campbell. I’m adding her here so she gets my thanks! More
by Don Blay
Employees Worked With
Other Employees :
Tiffany Zhang, Adam McCallum, Rhonda Thompson, Lauren Rossini, Allen Zhang, Kevin Gittens, Thomas Geeves, Jordan Fera
