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Lexus of London
London, ON
4,181 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,181 reviews
January 16, 2023
This is my second Lexus purchase from Lexus of London, as always they have provided great service and outstanding care and support! Rick Watson was very helpful with replacing 2020 RX350 with my new 2022 RX always they have provided great service and outstanding care and support! Rick Watson was very helpful with replacing 2020 RX350 with my new 2022 RX350 F-Sport. Thomas Geeves was very understanding and helpful with the vehicle delivery despite the supply chain difficulties. Grateful to the entire Team at Lexus of London for their above and beyond dedication to their guests! Keep up the GREAT work everyone. More
by Ross
January 14, 2023
Larry is very nice and professional. He provided a lot of useful information for me. Thank you very much. He provided a lot of useful information for me. Thank you very much. More
by qiaoyicong
January 13, 2023
Allen is a wonderful sales person. He helped me to get the correct car for me! Best experience! He helped me to get the correct car for me! Best experience! More
by jamesodeyale01
January 13, 2023
Already bought second car with Larry. He’s nice and professional, helped me a lot to get the right vehicle. He’s nice and professional, helped me a lot to get the right vehicle. More
by klopplee97
January 11, 2023
We purchased our 3rd vehicle from Lexus of London. Jack and his team provided a perfect service with absolutely no concerns. Great job. Thank you Jack Alina and John Korn Jack and his team provided a perfect service with absolutely no concerns. Great job. Thank you Jack Alina and John Korn More
by jaakorn
Employees Worked With
Jack Ji
January 11, 2023
I had my vehicle in oil change service, Dale was very profession. Is a pleasure to work with him. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing ser profession. Is a pleasure to work with him. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as always! More
by Richard
January 08, 2023
I had my vehicle in for routine service, Dale was very profession a as always. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as profession a as always. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as always! More
by Angelo T
Employees Worked With
January 07, 2023
It is hard to except any more customer service here! ! Sometimes I uave a feeling there I am dreaming because you wont meet any similar service anywhere what they have here. Romeo is the best but others ! Sometimes I uave a feeling there I am dreaming because you wont meet any similar service anywhere what they have here. Romeo is the best but others are really special how they are dealing with customer including the general manager!! I like to go there and this way I like to spend money there too!! GOOD JOB GUYS ! More
by Szmore69
Employees Worked With
Other Employees :
I dont know the deaf person name but he is awesome person who is greating you at the garage !!
January 07, 2023
Allen Zhange is such a great sales at this dealer. This is my second time purchasjbg a viechle from him, meanwhile, I had a plesant experience again. Appreciated! This is my second time purchasjbg a viechle from him, meanwhile, I had a plesant experience again. Appreciated! More
by kenny
January 06, 2023
Just came to Canada and Larry helped me a lot to find the best pre-own vehicle. Best experience. best pre-own vehicle. Best experience. More
by czdeng
