Lexus South Pointe

Always a great experience. They take care of you, and make you feel comfortable while you are there. They try to always be accommodating to your situation. They give friendly se They take care of you, and make you feel comfortable while you are there. They try to always be accommodating to your situation. They give friendly service with a smile. I have recommended them to lots of people and will continue to do so. More

Service Always delivering outstanding customer service. Staff always go above and beyond my expectations. Some of the best in the luxury market. I strongly re Always delivering outstanding customer service. Staff always go above and beyond my expectations. Some of the best in the luxury market. I strongly recommend this dealership to friends and family. More

Amazing!!! Was welcomed with open arms and made to feel important. All questions were answered and I was always asked if I needed more info. Start to finish it w Was welcomed with open arms and made to feel important. All questions were answered and I was always asked if I needed more info. Start to finish it was a smooth enjoyable process. Cam takes pride in his work and it shows with how he treats his clients. More

outstanding service Loaner vehicle was ready as scheduled. Estimated service time was accurate. Cost was an exact match to the estimate. Friendly service included a call Loaner vehicle was ready as scheduled. Estimated service time was accurate. Cost was an exact match to the estimate. Friendly service included a call telling me the sevice was complete and my vehicle was ready for pickup More

First Lexus Experience My wife and I are very impressed with the excellent service we have been receiving from Lexus South Point. Our purchasing experience and continued s My wife and I are very impressed with the excellent service we have been receiving from Lexus South Point. Our purchasing experience and continued support has been excellent. We thank Nikolas for giving us such a warm greeting and helping us find the car of our dreams. We are especially appreciative of how Sophear has gone, in our opinion, above and beyond the call of duty to help us get acquainted with our new vehicle. Finally we thank Celia for her patience and time she spent to make sure our purchasing and paperwork went through smoothly. We look forward to a long positive relationship with Lexus South Point. More

Buy new car Lexus South Point very nice company .Mr Chung Ken and Sophear very good serviced, they are so friendly . I would like to see them when I came there :) Lexus South Point very nice company .Mr Chung Ken and Sophear very good serviced, they are so friendly . I would like to see them when I came there :)) . Love love love Lexus :)) More

Best service! Best day and experience I've had in along time! Was greeted with friendly people! Pedicure in their cozy spa while I wait! My vehicle was cleaned ins Best day and experience I've had in along time! Was greeted with friendly people! Pedicure in their cozy spa while I wait! My vehicle was cleaned inside and out free of charge it was absolutely amazing! Plus I'm currently talking with a salesman Amin looking at definitely be upgrading to a luxury suv! Shauna Meakin the new service manager was amazing introduced herself personally to welcome me to my first visit at Lexus South Pointe! Highly recommend this service to everyone! More

Impressive Service from Camm Rutten at Lexus Lexus Southpoint especially Cam Rutten exceeded all of my expectations for finding me my perfect car. I had recently had my vehicle stolen and Cam and Lexus Southpoint especially Cam Rutten exceeded all of my expectations for finding me my perfect car. I had recently had my vehicle stolen and Cam and his staff were kind, educated, accommodating and above all patient with the process I had to endure - it must be the bow tie! I would also like to mention Chris Button for making my walk through a breeze. Your patience and knowledge was and is so helpful. I highly recommend southpoint to anyone looking for a new vehicle it was a wonderful experience and second to none. Thank you Cam Rutten More

Avoid avoid avoid! If you walk into this dealership thinking you will get the same level of service compared to the other Lexus dealer in Edmonton, you could not be more If you walk into this dealership thinking you will get the same level of service compared to the other Lexus dealer in Edmonton, you could not be more wrong. I would never wish Lexus South Pointe on my worst enemies because the customer service really is that bad - in fact, there is none! Where do I begin? From the moment I walked in, nobody was there to assist me. A manager had to find a salesman in order to help me out. This was already a big red flag, but you see, I persisted because the vehicle in the color combo I wanted was only available at Lexus South Pointe. When it came time to negotiate pricing, I could not have been more insulted by the entire ordeal. The salesman pulled the tactic where the dealer tells the customer they made a $7,500 loss buying the vehicle from the first owner. So? Am I supposed to be the customer where you try to get that $7,500 back? Why should I care about the inability of your dealership to make a proper business decision? To make matters worse, the salesman questioned my intelligence about the vehicle during the sales process. When you, the customer, has to show the salesman, the one selling the car to you, about certain specifications that he thinks you are pulling out of your magic hat via showing him the Lexus press release and the brochure, it’s clear Lexus South Pointe has work to do on training its employees both in terms of knowledge and how to judge the intelligence of customers properly. The only bright spot was the financial manager, Celia, who was very nice and took the time to explain the paperwork in a concise manner. She made the dealership experience somewhat salvageable. Once that arduous and stressful sales process was over, we had agreed on several things to fix for the vehicle come delivery date including curb rash and rock chips on the windshield. You would think Lexus South Pointe would take care of that right? Absolutely not. Later on, I was told by the salesman we had never talked about the curb rash - insisting it was never part of the discussion. Whatever, I’ll let that one slide because it wasn’t signed and written down (do I really have to do this?). On delivery date we showed up to find … the one big rock chip they promised to take care of staring at us from the windshield. This was getting infuriating as the rock chips were mentioned several times in our discussion and I had even called the day before to make sure it was taken care of - I guess staff doesn't listen to their customers at Lexus South Pointe. And finally, you would think after all this, they would deliver the car all in one piece. Nope. When we got home, we realized the cargo cover was missing! It was there on the date of the test drive but we had overlooked it while taking delivery. We do not live anywhere near the dealership and had to spend another hour driving back-and-forth to pick up a cargo cover for the vehicle. Honestly, I will not be returning to Lexus South Pointe after this entire ordeal. Nobody has apologized for their mistakes and it just shows the level of arrogance Lexus South Pointe displays to the public. This experience has been extremely stressful and insulting for myself and our entire family. More

Just Amazing There are no words describe how the service is at this dealership. It is nothing short of spectacular. They treat you like a VIP. They are kind, exped There are no words describe how the service is at this dealership. It is nothing short of spectacular. They treat you like a VIP. They are kind, expeditious, more then reasonable for pricing on service. There showroom and customer service waiting area are beautiful and well stocked. I do not think they know the words "no, I am sorry we can not do that". they work magic. I have driven other luxury cars before and never will I ever consider anything but a Lexus. Thank you for making every visit a pleasure. More