Lexus South Pointe

Lexus RX 350 Service and Tire Replacement I had 2 services completed by Lexus South Pointe in the last few days. In both cases the service performed by the techs was excellent. The complmentry I had 2 services completed by Lexus South Pointe in the last few days. In both cases the service performed by the techs was excellent. The complmentry wash was fantastic. The only issue I had was on the first visit was the time after completion of work, (I seen the tech park the vehicle in both cases) it took the rep to come and get me to pay and complete the transaction. Over 30 minutes. I am not sure why, as it not seem that busy. On the second visit it took about 5 minutes from the time the tech parked the car until the rep came and got me and completed the transaction. You may want to work on that as it is frustrating waiting there knowing the work is completed. The rep in both cases was friendly and courteous. More

Lexus South Pointe; Good Dealership Though, i am giving this dearlership a 4/5 score, i have had some negative experiences with this. As per follows: 1. Regarding two years ago; Sale Though, i am giving this dearlership a 4/5 score, i have had some negative experiences with this. As per follows: 1. Regarding two years ago; Sales Manager did not own a Lexus; hence had no experience in what it means to own a LEXUS. Was very difficult for him to understand what the value of Lexus really is compared to the other premium brands. therefore i did not trade my IS350 in for a new Lexus vehicle. 2. Had my front brakes done last year, and noticed brake fluid smudges all over the inside of the vehicle. Smudges on the door handles and steering and dash. 3. Regarding Takata Passanger airbag recall. Since then, the whole dash is making noise (especially on the passenger side) when driving on an uneven road surface; but also the passenger A-pillar airbag trim was not put back properly. Even though i have had the above negative experience with this dealership, i still took my vehicle back to them on Feb 12, 2018. They are all good people. God bless them. More

Good customer service Good welcoming and friendly customer service. A bit pricy but good quality work done in timely manner. The shuttle service offered is good with the cu Good welcoming and friendly customer service. A bit pricy but good quality work done in timely manner. The shuttle service offered is good with the customer benefit in mind. More

Best detailing I’ve ever had! My vehicle is cleaner than it was when I purchased it. Service was nice & quick, and everyone was so friendly. We will definitely be back! My vehicle is cleaner than it was when I purchased it. Service was nice & quick, and everyone was so friendly. We will definitely be back! More

Detailing Great customer service. Loved that I could get a shuttle while my car was getting detailed. Definitely would come back again to detail my other vehic Great customer service. Loved that I could get a shuttle while my car was getting detailed. Definitely would come back again to detail my other vehicles. More

Definition of Excellent Service ?? So, We came by the South Pointe Lexus in hopes in buying my wife a NEW or NEWER SUV. Her heart was set on a RX350. Long story short....spent well So, We came by the South Pointe Lexus in hopes in buying my wife a NEW or NEWER SUV. Her heart was set on a RX350. Long story short....spent well over 2 hours looking and discussing which SUV that would suit my wife. We decide to leave and think about which choice of SUV we were gonna go with. You would think that someone from the dealership would follow up with us as we were very serious. How serious....well we waited almost 9 days before we decided to check out Lexus Edmonton ( WEST ). Well...we ended up buying a NEW 2017 RX350 Type F series 2 from them. The follow up has been awesome !! Still waiting to hear from South Pointe Lexus to advise them that we were actually dead serious about BUYING !! Oh well....I guess they thought we were not serious ?!?! So not sure how they could offer EXECELLENT service if they can't even follow up with a potential buyer !! More

Ecellent Service by Dave Wowk Excellent service with a smile from Dave Wok and Shauna. Totally satisfied. Exceptional customer service, friendliness, quality and price. I have 3 ca Excellent service with a smile from Dave Wok and Shauna. Totally satisfied. Exceptional customer service, friendliness, quality and price. I have 3 cars and I bring all 3 cars including Alpina B7 car to service at Lexus South point because of these individuals. More

Nobody does it better Brought my car in recently for an oil change and some minor factory recalls. Dave Wowk was my Service Adviser...I felt that I mattered and after recei Brought my car in recently for an oil change and some minor factory recalls. Dave Wowk was my Service Adviser...I felt that I mattered and after receiving a no charge loaner car for the day I was off to work in a matter of minutes. When I returned later in the day.....my car was washed, my gas tank was topped off and I was on my way home. Gotta love it.....I highly recommend Lexus and in particular the great people at Lexus South Pointe. More

The pursuit of perfection, indeed. After finding a great deal on Groupon for a vehicle detailing, I made my appointment to drop one of my crew trucks off (which was quite filthy-my apol After finding a great deal on Groupon for a vehicle detailing, I made my appointment to drop one of my crew trucks off (which was quite filthy-my apologies). Because of a last second personal event, I had to cancel my reservation. Which I was surprised that they were so accommodating & understanding, because I didn't give much notice. So they rebooked me for the following week, which was great. So the day of my second appointment, I was fashionably 1 hour late (many sorry's) & again, treated me like I was an hour early. Treating me better than I deserved. Raquel was a total pro & was realistically the best part of my week. She gave me the red carpet Lexus treatment, even though I showed up in a Ford. Even had a shuttle driver drop me off at home. Nice touch. Her professionalism inspired me to not wear sweat pants in public so much going forward. Powerful influence. Once I came back to get my truck back, it was phenomenal how well it was cleaned up. No amateur armorall sprayed over the dash. Excellent steam clean on the carpets. I even looked in some trouble spots to see if any shortcuts were taken. None found. They did a fantastic job. All in all, a fantastic experience & I look forward to the next time I go. The massage chair in the customer lounge is calling my name. My thanks, Eddie Shepel More

Exceptional Experience! Unreal car buying experience. I've purchased new before at another dealership and it had me totally turned off of the idea of doing it again. Evan, at Unreal car buying experience. I've purchased new before at another dealership and it had me totally turned off of the idea of doing it again. Evan, at South Pointe Lexus was beyond expectations with how incredible his customer service was. From start to finish it was a truly enjoyable experience. The show through staff on delivery day was also excellent. I would highly recommend their dealership to anyone looking!! Stellar job guys! More