Lexus Downtown

Our sales rep, Reza Nikoo, was extremely helpful in navigating us through the purchase process, providing us with answers to all our questions. He explained the vehicle's functionality and quickly arra navigating us through the purchase process, providing us with answers to all our questions. He explained the vehicle's functionality and quickly arranged for both a test drive and a trade-in valuation. More

Excellent customer service. Great experience with them. I will be back to this dealership in future too. Tommy finance manager and mike helped for the vehicle and both r very polite and very very well manne will be back to this dealership in future too. Tommy finance manager and mike helped for the vehicle and both r very polite and very very well mannered.highly recomend this place. I went there from cambridge but my trip was worth it due to their cooperation and superb customer service More

Got my brand new NH300H from Lexus Downtown. Tony’s customer’s service was really amazing. His way of dealing clients, nice behaviour and politeness really impressed us. We expect the same in future to customer’s service was really amazing. His way of dealing clients, nice behaviour and politeness really impressed us. We expect the same in future too. Enjoying by brand new Lexus . Thank you again to Tony and his team for splendid days ahead More

We had excellent customer support from Tony in the purchase of our used vehicle. Tony was professional, courteous and timely with any questions we had. The process was a very positive one for us! purchase of our used vehicle. Tony was professional, courteous and timely with any questions we had. The process was a very positive one for us! More

My experience at Lexus Downtown was amazing!Pouya My experience at Lexus Downtown was amazing! Pouya Tehrani, their salesperson truly listened to what I was looking for and answered all my questions. My experience at Lexus Downtown was amazing! Pouya Tehrani, their salesperson truly listened to what I was looking for and answered all my questions. He was polite, knowledgeable and very professional. Pouya went over and above delivering 5 Star customer service! I highly recommend Pouya and Lexus Downtown!!! A very pleased and happy client! Mary Ferlisi More

Great experience, Sean Sepehri was great, he was very quick, responsive and helpful. I had a bad Lexus experience before, but this place is 100% recommended. quick, responsive and helpful. I had a bad Lexus experience before, but this place is 100% recommended. More

Best buying experience ever! workmanship of Lexus is bar none. Sales experience is very professional. I have refereed friends and family to Chris and feedback from everyone has been awesome. No pressure none. Sales experience is very professional. I have refereed friends and family to Chris and feedback from everyone has been awesome. No pressure and always a pleasure to deal with. I don’t usually comment on others but... the Lady that put the one star due to a tire pop, needs to know what happened is called road hazard. I don’t think too many car manufacturers would warranty a tire they did not make. Lexus does sell a coverage. but if you or your friend did not buy it.. How is that Lexus Canada or Downtown Lexus’s fault. Think before posting nonsense. Always read the fine print on the tire warranty booklet that is included in your manuals that came with the car. Tire issue are to be dealt with the tire manufacturer and yes you will be out of pocket. Also unless you were there you wouldn’t know what your friend could of hit “ie” a pothole or a piece of metal, Also anything at High way speeds.. if your tire explodes (usually a side wall puncture) the car will go out of control if the driver doesn’t slow down or panics. Doesn’t matter what you drive. Driving is a life skill and understanding a car, is not an appliance requires understanding and the willingness to learn. We take way too many things for granted. More

Great experience with new car. Jun Anievas provides really excellent personal service. I have to do very little. I couldn't be more satisfied and that is why I keep coming back! really excellent personal service. I have to do very little. I couldn't be more satisfied and that is why I keep coming back! More

I'm happy with the car and the deal I got from Kristen Bean she is really nice, helpful and honest she gave me a great service and thanks for Erfan Hashemi as well they don't leave me till I'm fully sati Bean she is really nice, helpful and honest she gave me a great service and thanks for Erfan Hashemi as well they don't leave me till I'm fully satisfied More

Sales Consultant - Sean was great to deal with.However, Sales Consultant - Sean was great to deal with. However, one of the Used Car Managers was incredibly rude, disrespectful and insulting. To make matt Sales Consultant - Sean was great to deal with. However, one of the Used Car Managers was incredibly rude, disrespectful and insulting. To make matters worse, their service technician did not properly and safely complete service on the rear driver side brakes(did not insert caliper pin to wheel assembly). Work was corrected promptly when the car was brought in. Despite the fantastic service from Sean, this dealership let me down on a number of fronts. I'll continue to drive and support Toyota/Lexus products, just not this dealership. Buy your next Lexus elsewhere. More