Lexus Downtown

Excellent customer service. Great experience with them. I will be back to this dealership in future too. Tommy finance manager and mike helped for the vehicle and both r very polite and very very well manne will be back to this dealership in future too. Tommy finance manager and mike helped for the vehicle and both r very polite and very very well mannered.highly recomend this place. I went there from cambridge but my trip was worth it due to their cooperation and superb customer service More

Got my brand new NH300H from Lexus Downtown. Tony’s customer’s service was really amazing. His way of dealing clients, nice behaviour and politeness really impressed us. We expect the same in future to customer’s service was really amazing. His way of dealing clients, nice behaviour and politeness really impressed us. We expect the same in future too. Enjoying by brand new Lexus . Thank you again to Tony and his team for splendid days ahead More

We had excellent customer support from Tony in the purchase of our used vehicle. Tony was professional, courteous and timely with any questions we had. The process was a very positive one for us! purchase of our used vehicle. Tony was professional, courteous and timely with any questions we had. The process was a very positive one for us! More

My experience at Lexus Downtown was amazing!Pouya My experience at Lexus Downtown was amazing! Pouya Tehrani, their salesperson truly listened to what I was looking for and answered all my questions. My experience at Lexus Downtown was amazing! Pouya Tehrani, their salesperson truly listened to what I was looking for and answered all my questions. He was polite, knowledgeable and very professional. Pouya went over and above delivering 5 Star customer service! I highly recommend Pouya and Lexus Downtown!!! A very pleased and happy client! Mary Ferlisi More

Great experience, Sean Sepehri was great, he was very quick, responsive and helpful. I had a bad Lexus experience before, but this place is 100% recommended. quick, responsive and helpful. I had a bad Lexus experience before, but this place is 100% recommended. More

Best buying experience ever! workmanship of Lexus is bar none. Sales experience is very professional. I have refereed friends and family to Chris and feedback from everyone has been awesome. No pressure none. Sales experience is very professional. I have refereed friends and family to Chris and feedback from everyone has been awesome. No pressure and always a pleasure to deal with. I don’t usually comment on others but... the Lady that put the one star due to a tire pop, needs to know what happened is called road hazard. I don’t think too many car manufacturers would warranty a tire they did not make. Lexus does sell a coverage. but if you or your friend did not buy it.. How is that Lexus Canada or Downtown Lexus’s fault. Think before posting nonsense. Always read the fine print on the tire warranty booklet that is included in your manuals that came with the car. Tire issue are to be dealt with the tire manufacturer and yes you will be out of pocket. Also unless you were there you wouldn’t know what your friend could of hit “ie” a pothole or a piece of metal, Also anything at High way speeds.. if your tire explodes (usually a side wall puncture) the car will go out of control if the driver doesn’t slow down or panics. Doesn’t matter what you drive. Driving is a life skill and understanding a car, is not an appliance requires understanding and the willingness to learn. We take way too many things for granted. More

Great experience with new car. Jun Anievas provides really excellent personal service. I have to do very little. I couldn't be more satisfied and that is why I keep coming back! really excellent personal service. I have to do very little. I couldn't be more satisfied and that is why I keep coming back! More

I'm happy with the car and the deal I got from Kristen Bean she is really nice, helpful and honest she gave me a great service and thanks for Erfan Hashemi as well they don't leave me till I'm fully sati Bean she is really nice, helpful and honest she gave me a great service and thanks for Erfan Hashemi as well they don't leave me till I'm fully satisfied More

Sales Consultant - Sean was great to deal with.However, Sales Consultant - Sean was great to deal with. However, one of the Used Car Managers was incredibly rude, disrespectful and insulting. To make matt Sales Consultant - Sean was great to deal with. However, one of the Used Car Managers was incredibly rude, disrespectful and insulting. To make matters worse, their service technician did not properly and safely complete service on the rear driver side brakes(did not insert caliper pin to wheel assembly). Work was corrected promptly when the car was brought in. Despite the fantastic service from Sean, this dealership let me down on a number of fronts. I'll continue to drive and support Toyota/Lexus products, just not this dealership. Buy your next Lexus elsewhere. More

I bought my car at @lexusdowntown.to @lexuscanada last year 2019 when the first UX model came out. I’ve recommended this dealership to all my friends searching a new car, after a couple of months of drivi year 2019 when the first UX model came out. I’ve recommended this dealership to all my friends searching a new car, after a couple of months of driving and being impressed with their customer service. One of my best friends bought the exact same model, shortly after my recommendation. TO BE CLEAR, I MADE NO COMMISSION, HAD NO INCENTIVES, NO OFFERED PROMOTIONS OR ANYTHING OF THAT KIND FROM THE DEALER TO SPEAK SO HIGHLY OF THEM. Unfortunately, shortly before my friend’s first maintenance was due (drove less than 8000km), her front tire BROKE on the highway, making the car UNCONTROLLABLE and veered from the far right lane to the far left shoulder (2 lanes away) - at the speed of 100km/h. Luckily no one injured - it was at 2AM so there were no cars around. She called Lexus to log in a complaint; they said they couldn’t do anything about her accident, and that it was her issue to fix. My friend needed the car at the time and couldn’t afford the time to address the problem further with Lexus, so she found her own mechanic and paid to get the tire replaced. The mechanic commented that the tire is a manufacturing defect (Picture in the next story). The tire bubbled during use, so the car was totally unsafe to drive from the start! How was she to know that her car was going to fail when she JUST got her car?!! When it is brand new, straight from the dealership? We shelved the matter as possibly bad luck, until my car RAN INTO THE EXACT SAME ISSUE!!!! Last week, I took my car to the same garage for maintenance. LUCKILY, the mechanic noticed my bubbled tire and told me that I have the same problem as my friend’s: that my tire was about to pop (Picture of bump). It would be unsafe for me to continue driving it, even on a flat tire (referring to my friend’s experiences). I went to @lexusdowntown.to to address this very serious matter: whether it is a manufacturing defect or bad luck that both my friend and I have bubbled tires, I wanted to make it known that this (tire) model was endangering lives. It could have been at the expense of my friend’s life, and mine (had I not gone to my mechanic for a maintenance check). After explaining what had happened to the tires to the Service Manager on duty (Joseph Fan), he reiterated that @lexuscanada, a HIGH END, LUXURY CAR BRAND DOES NOT COVER THEIR TIRES UNDER THEIR ONE YEAR WARRANTY. Additionally, he insinuated that the bumps on our tires were the result of our driving, and so, there was nothing else he could do. This is after he understood that my friend swerved off the highway due to the decapitated tire of her brand new car! Due to the complete disregard of the potential repercussions of bubbled tires on the roads, I requested to escalade the matter to the general manager. I was told to come back Monday, as he was not in that day (Saturday). I chose to come back on Monday and wait all afternoon for the general manager (Christopher Lina) in hopes that he would understand the urgency of this matter. After re-telling the entire situation to him, and despite my friend calling in to tell them her tire had popped on the highway, he responded with: “We haven’t received any complaints about that model.” @lexuscanada, this has been an extremely disappointing experience with @lexusdowntown.to . It is incredulous how flippant the Lexus team has been throughout this entire ordeal, ESPECIALLY when the only thing separating one luxury dealership from another is by how they address clients’ concerns. After this experience, I WOULD NOT RECOMMEND ANYONE to do business with LEXUS: the money you spend for it can be spent elsewhere - SMARTER, SAFER and MUCH BETTER VALUE in return. I am embarrassed that I vouched for @lexuscanada, when they can’t even stand behind their own products. This is my last -unsafe! - purchase from @lexusdowntown.to, @lexuscanada! More