Lexus Downtown

I bought my car at @lexusdowntown.to @lexuscanada last year 2019 when the first UX model came out. I’ve recommended this dealership to all my friends searching a new car, after a couple of months of drivi year 2019 when the first UX model came out. I’ve recommended this dealership to all my friends searching a new car, after a couple of months of driving and being impressed with their customer service. One of my best friends bought the exact same model, shortly after my recommendation. TO BE CLEAR, I MADE NO COMMISSION, HAD NO INCENTIVES, NO OFFERED PROMOTIONS OR ANYTHING OF THAT KIND FROM THE DEALER TO SPEAK SO HIGHLY OF THEM. Unfortunately, shortly before my friend’s first maintenance was due (drove less than 8000km), her front tire BROKE on the highway, making the car UNCONTROLLABLE and veered from the far right lane to the far left shoulder (2 lanes away) - at the speed of 100km/h. Luckily no one injured - it was at 2AM so there were no cars around. She called Lexus to log in a complaint; they said they couldn’t do anything about her accident, and that it was her issue to fix. My friend needed the car at the time and couldn’t afford the time to address the problem further with Lexus, so she found her own mechanic and paid to get the tire replaced. The mechanic commented that the tire is a manufacturing defect (Picture in the next story). The tire bubbled during use, so the car was totally unsafe to drive from the start! How was she to know that her car was going to fail when she JUST got her car?!! When it is brand new, straight from the dealership? We shelved the matter as possibly bad luck, until my car RAN INTO THE EXACT SAME ISSUE!!!! Last week, I took my car to the same garage for maintenance. LUCKILY, the mechanic noticed my bubbled tire and told me that I have the same problem as my friend’s: that my tire was about to pop (Picture of bump). It would be unsafe for me to continue driving it, even on a flat tire (referring to my friend’s experiences). I went to @lexusdowntown.to to address this very serious matter: whether it is a manufacturing defect or bad luck that both my friend and I have bubbled tires, I wanted to make it known that this (tire) model was endangering lives. It could have been at the expense of my friend’s life, and mine (had I not gone to my mechanic for a maintenance check). After explaining what had happened to the tires to the Service Manager on duty (Joseph Fan), he reiterated that @lexuscanada, a HIGH END, LUXURY CAR BRAND DOES NOT COVER THEIR TIRES UNDER THEIR ONE YEAR WARRANTY. Additionally, he insinuated that the bumps on our tires were the result of our driving, and so, there was nothing else he could do. This is after he understood that my friend swerved off the highway due to the decapitated tire of her brand new car! Due to the complete disregard of the potential repercussions of bubbled tires on the roads, I requested to escalade the matter to the general manager. I was told to come back Monday, as he was not in that day (Saturday). I chose to come back on Monday and wait all afternoon for the general manager (Christopher Lina) in hopes that he would understand the urgency of this matter. After re-telling the entire situation to him, and despite my friend calling in to tell them her tire had popped on the highway, he responded with: “We haven’t received any complaints about that model.” @lexuscanada, this has been an extremely disappointing experience with @lexusdowntown.to . It is incredulous how flippant the Lexus team has been throughout this entire ordeal, ESPECIALLY when the only thing separating one luxury dealership from another is by how they address clients’ concerns. After this experience, I WOULD NOT RECOMMEND ANYONE to do business with LEXUS: the money you spend for it can be spent elsewhere - SMARTER, SAFER and MUCH BETTER VALUE in return. I am embarrassed that I vouched for @lexuscanada, when they can’t even stand behind their own products. This is my last -unsafe! - purchase from @lexusdowntown.to, @lexuscanada! More

I bought in my car for their annual checkup and they charged me $350. None of the items listed was done. They charged me $80 for washer fluid, and yet my washer fluid was empty when returned. They had a charged me $350. None of the items listed was done. They charged me $80 for washer fluid, and yet my washer fluid was empty when returned. They had a complimentary handwash, which was not true, they sprayed my car with water and there were water residues on it. I don't even know if they actually did the things listed. More

I’ve purchased my FIRST car from LEXUS DOWNTOWN, Amazing I’ve purchased my FIRST car from LEXUS DOWNTOWN, Amazing experience and special thanks to POUYA ,He made everything fast and easy for me.I felt very I’ve purchased my FIRST car from LEXUS DOWNTOWN, Amazing experience and special thanks to POUYA ,He made everything fast and easy for me.I felt very comfortable during the whole time that I was with him. I will definitely recommend POUYA to my friends. Thank you very much! More

Warning Warning Nightmare!!Buy new car. No Warning Warning Nightmare!! Buy new car. No deposit Don’t sign anything Don’t believe anyone Don’t discuss too much except $ Warning Warning Nightmare!! Buy new car. No deposit Don’t sign anything Don’t believe anyone Don’t discuss too much except $ Check the price with many places Think clear and don’t rush Only pay if we are ready Will not lose $ if follow all steps. More

Great Experience! My wife and I recently visited Lexus Downtown and really had a pleasant experience made possible by Chloe,one of their very able staff. We were there My wife and I recently visited Lexus Downtown and really had a pleasant experience made possible by Chloe,one of their very able staff. We were there looking for a pre-owned vehicle and Chloe gave us some good advice on some cars that we had our eyes on. Throughout the whole process, we didn't feel pressured in making our choices. In the end, we ended up getting a 2019 Camry which we will treasure for another 16 years or so just like our previous Camry. Thanks Chloe. More

My wife and I had a great experience visiting Lexus dealership in Downtown. Pouya, sales person, gave us excellent service and advice and we ended up to lease NX300 dealership in Downtown. Pouya, sales person, gave us excellent service and advice and we ended up to lease NX300 More

GX 460. 2020 I got my vehicle at downtown Lexus, it was such amazing experience. the customer service in the store is too great to be forgotten. Pouya was the guy I got my vehicle at downtown Lexus, it was such amazing experience. the customer service in the store is too great to be forgotten. Pouya was the guy I dealt it, he was such a gentle man. Am so happy I got my vehicle from the location. More

Best time ever to get a car with lexus downtown toronto Wy wife and i got a 2020 NX like 10 days ago from lexus downtown toronto, sales person’s name POOYA, we were referred to him by other friends who had Wy wife and i got a 2020 NX like 10 days ago from lexus downtown toronto, sales person’s name POOYA, we were referred to him by other friends who had a same experience dealing with POOYA. I thank you so much Mr. Pooya. Because of you my wife is riding a nice car. Very friendly, passionate about his job and absolutely professional. He was like explaining every thing and clearing the things up very calm and respectful. I thank you again Mr.Pooya and also others who helped like Erfan & Victor. I will highly recommend that you guys go this dealership and ask for POOYA and believe me you are gonna get yourself a unbelievable deal. Thank you Pooya. Thank you lexus downtown. More

These people are the best. Bob Bao was my salesmen and you couldn't ask for better service. He was a delight to work with!! Highly recommended!!! Tony Passander you couldn't ask for better service. He was a delight to work with!! Highly recommended!!! Tony Passander More

I just leased a new IS 300 from downtown Lexus. Jun Anievas the sales associate there was so helpful driving a car to let me test drive it. He even delivered the vehicle to my door and showed me all th Anievas the sales associate there was so helpful driving a car to let me test drive it. He even delivered the vehicle to my door and showed me all the features of the car. His thoughtfulness and professionalism deserve a 10+ score More