Lethbridge Kia

Three years later and still appalling service and followup. The first vehicle was a Forte, and the sales rep was a decent person who did a great job, so we went back when we were considering an upgrade to a Spo The first vehicle was a Forte, and the sales rep was a decent person who did a great job, so we went back when we were considering an upgrade to a Sportage. Sadly, the excellent sales rep was no longer with this dealership. That should have been the first sign things had gone downhill. It started with the new sales rep refusing to address my wife, who was the one looking to upgrade. Despite repeatedly pointing at her and explicitly telling him to talk with her, he refused and insisted on looking at and talking to me. Then the lies about which vehicles were available started. They were fixated on selling us something from the lot, and dragged out the process when it became apparent they didn't have what we wanted in stock. Then the stories started about what options were available, and what we could get at the price we were willing to spend. Somehow the available options seemed to shrink as we talked. When the Sportage finally showed up they claimed we couldn't have it because it needed to be 'inspected and detailed', and have the winter tires installed. On further questioning the winter tires weren't in stock and the 'inspection and detailing' amounted to putting 'Lethbridge Kia' decals on and not cleaning the vehicle. My wife had to drive to Calgary through a snowstorm in her 2WD Forte instead of the AWD Sportage because the dealership botched delivery by a week. By 'botched', I mean the Sportage sat on the Kia lot in Lethbridge. After repeated complaints at the time, the General Manager apologised for the unacceptable delays and admitted there was no reason for them. He admitted that the Sportage could have been delivered up to a week before it actually was, and that we could have returned for the tires/etc later. He promised to make amends, but failed to deliver or follow through in any way. In the three years since, the only contacts we have had from Lethbridge Kia have been from random sales reps trying to get us to trade in the Sportage. We have attempted to get an acceptance of any level of responsibility and have seen nothing. Likely the staff turnover has something to do with this, as we don't recognise anyone anymore. Against our suggestions, friend of ours went in to buy a Kia during this ordeal and the sales staff treated her so poorly she was reduced to tears in the showroom. Lethbridge Kia is an appallingly bad place to buy a vehicle, and we would never return. The staff obviously don't care about long-term relationships, and only care about short-term gains from getting you signing on the line. Once you sign, they treat you like an annoyance as they chase the next sale. More

"FANTASTIC!!" Same day, new ride! Hands down to the Kia Motors :) Fantastic service, can't thank the team enough. Chris W.H my salesman definitely the to-go-to-guy. Same day, new ride! Hands down to the Kia Motors :) Fantastic service, can't thank the team enough. Chris W.H my salesman definitely the to-go-to-guy. Keep up the excellent work KIA!! More

Great service! Thanks for everything, we came in for a repair and drove away with a new vehicle. We felt very comfortable with the staff and well taken care of. Con Thanks for everything, we came in for a repair and drove away with a new vehicle. We felt very comfortable with the staff and well taken care of. Congrats on your first sale Ben! More

Amazing customer service!! I have been with kia for a year now and i love this dealership. If you want amazing customer service and respect i highly suggest going to kia!! I have been with kia for a year now and i love this dealership. If you want amazing customer service and respect i highly suggest going to kia!! More

Terrible service and sales When there to buy new car sale people We’re shade and push did find me the car I wanted saying I could get that one I had to get this one I left with When there to buy new car sale people We’re shade and push did find me the car I wanted saying I could get that one I had to get this one I left with out buy a car from them they still call to ask if I will come Back in More

Dream car experience From start to finish my experience at Kia was awesome. The general manager, the sales consultant and financing all ensured I walked out of there with From start to finish my experience at Kia was awesome. The general manager, the sales consultant and financing all ensured I walked out of there with my dream car, efficiently, with understanding and a great attitude. Well done team! More

Amazing service in finding what u want. Lethbridge Kia is an amazing dealership in all aspects for the buyer. Shawn Lisa and navruz help me get in to exactly the vehicle I wanted. They did Lethbridge Kia is an amazing dealership in all aspects for the buyer. Shawn Lisa and navruz help me get in to exactly the vehicle I wanted. They did not stop until it was all said and done. They stay in contact to make sure a person is happy. I’m on the road with work all the time. They delivered my vehicle to my door step out of the kindness of their hearts. Personally myself I will never go anywhere else to buy a vehicle again. More

Horrendous Took vehicle in to get detailed and they did a terrible job so they offered to redo it. They returned it the second time with dirt and spilled coffee Took vehicle in to get detailed and they did a terrible job so they offered to redo it. They returned it the second time with dirt and spilled coffee in the cup holders, dust and dirt all over. I am disgusted by the service and lack of integrity More

Great experience I had a very impressed with the service ...see David he is a very good at getting the best possible deal ..my credit suds and be still got me in a goo I had a very impressed with the service ...see David he is a very good at getting the best possible deal ..my credit suds and be still got me in a good car handled everything from insurance to registration all I did was pick up car ..5 star all the way More

Total lies upon lies Total lies upon lies.....first was text by a sales man whom said he was a Manager Not But got me in the door.. when we said something about him being Total lies upon lies.....first was text by a sales man whom said he was a Manager Not But got me in the door.. when we said something about him being a Manager he said not to waste his time if we want a deal..so pick out a newer Truck was told it would be ready for pick up in day or 2. Called they said they would deliver it to my home to which is a 1 1/2 hour drive then called next day asked if we chould come down and pick it up around 4 pm said yes wife had to leave work early said it would be detailed washed and ready then got text from them they will bring it to us I called and asked ways told it on its way from Red Deer we ended up picking it up But after the long drive there. Ask to see it and was told was just being done when it came out it was washed but not detailed everything was dusty dirty scratches was not detailed in anyway. Was piss said they would keep it and do it I said no ok bring it back on a Saturday morning and it would all get done so 3 hours more of driving. Dave From Honda Canada said that he would send us a gas card for us in. Which we are still waiting for three weeks got there Saturday morning was told 3- 4 hours all would be done almost 6 hours later it came out with a body wash and shampooed carpets stuff in the box still there lift up the seats just dirty love compartment dusty dirty was not detailed like promised so mad left they took pictures and said they would deal with it still waiting so if You Can don't believe anything they say And I've had the new truck 3 weeks and have had 3 CALLs from them asking me to come in to trade the 1500 GMC 2013 Sierra white that's on their wed page for sale PS don't listen to Dave or Adam lies lies and lies..Lisa H finance she was great you can trust her More