Lethbridge Kia

HASN'T CHANGED IN YEARS This location is always focused only on "making"the sale " Was told certain things would taken care off on my vehicle when i purchased my vehicle and This location is always focused only on "making"the sale " Was told certain things would taken care off on my vehicle when i purchased my vehicle and all have still have not been done and the people I worked with when i bought vehicle no longer work there so now never will be taken care of! Only One positive- service department and their staff have been good! More

Three years later and still appalling service and followup. The first vehicle was a Forte, and the sales rep was a decent person who did a great job, so we went back when we were considering an upgrade to a Spo The first vehicle was a Forte, and the sales rep was a decent person who did a great job, so we went back when we were considering an upgrade to a Sportage. Sadly, the excellent sales rep was no longer with this dealership. That should have been the first sign things had gone downhill. It started with the new sales rep refusing to address my wife, who was the one looking to upgrade. Despite repeatedly pointing at her and explicitly telling him to talk with her, he refused and insisted on looking at and talking to me. Then the lies about which vehicles were available started. They were fixated on selling us something from the lot, and dragged out the process when it became apparent they didn't have what we wanted in stock. Then the stories started about what options were available, and what we could get at the price we were willing to spend. Somehow the available options seemed to shrink as we talked. When the Sportage finally showed up they claimed we couldn't have it because it needed to be 'inspected and detailed', and have the winter tires installed. On further questioning the winter tires weren't in stock and the 'inspection and detailing' amounted to putting 'Lethbridge Kia' decals on and not cleaning the vehicle. My wife had to drive to Calgary through a snowstorm in her 2WD Forte instead of the AWD Sportage because the dealership botched delivery by a week. By 'botched', I mean the Sportage sat on the Kia lot in Lethbridge. After repeated complaints at the time, the General Manager apologised for the unacceptable delays and admitted there was no reason for them. He admitted that the Sportage could have been delivered up to a week before it actually was, and that we could have returned for the tires/etc later. He promised to make amends, but failed to deliver or follow through in any way. In the three years since, the only contacts we have had from Lethbridge Kia have been from random sales reps trying to get us to trade in the Sportage. We have attempted to get an acceptance of any level of responsibility and have seen nothing. Likely the staff turnover has something to do with this, as we don't recognise anyone anymore. Against our suggestions, friend of ours went in to buy a Kia during this ordeal and the sales staff treated her so poorly she was reduced to tears in the showroom. Lethbridge Kia is an appallingly bad place to buy a vehicle, and we would never return. The staff obviously don't care about long-term relationships, and only care about short-term gains from getting you signing on the line. Once you sign, they treat you like an annoyance as they chase the next sale. More

"FANTASTIC!!" Same day, new ride! Hands down to the Kia Motors :) Fantastic service, can't thank the team enough. Chris W.H my salesman definitely the to-go-to-guy. Same day, new ride! Hands down to the Kia Motors :) Fantastic service, can't thank the team enough. Chris W.H my salesman definitely the to-go-to-guy. Keep up the excellent work KIA!! More

Great service! Thanks for everything, we came in for a repair and drove away with a new vehicle. We felt very comfortable with the staff and well taken care of. Con Thanks for everything, we came in for a repair and drove away with a new vehicle. We felt very comfortable with the staff and well taken care of. Congrats on your first sale Ben! More

Amazing customer service!! I have been with kia for a year now and i love this dealership. If you want amazing customer service and respect i highly suggest going to kia!! I have been with kia for a year now and i love this dealership. If you want amazing customer service and respect i highly suggest going to kia!! More

Terrible service and sales When there to buy new car sale people We’re shade and push did find me the car I wanted saying I could get that one I had to get this one I left with When there to buy new car sale people We’re shade and push did find me the car I wanted saying I could get that one I had to get this one I left with out buy a car from them they still call to ask if I will come Back in More

Dream car experience From start to finish my experience at Kia was awesome. The general manager, the sales consultant and financing all ensured I walked out of there with From start to finish my experience at Kia was awesome. The general manager, the sales consultant and financing all ensured I walked out of there with my dream car, efficiently, with understanding and a great attitude. Well done team! More

Amazing service in finding what u want. Lethbridge Kia is an amazing dealership in all aspects for the buyer. Shawn Lisa and navruz help me get in to exactly the vehicle I wanted. They did Lethbridge Kia is an amazing dealership in all aspects for the buyer. Shawn Lisa and navruz help me get in to exactly the vehicle I wanted. They did not stop until it was all said and done. They stay in contact to make sure a person is happy. I’m on the road with work all the time. They delivered my vehicle to my door step out of the kindness of their hearts. Personally myself I will never go anywhere else to buy a vehicle again. More

Horrendous Took vehicle in to get detailed and they did a terrible job so they offered to redo it. They returned it the second time with dirt and spilled coffee Took vehicle in to get detailed and they did a terrible job so they offered to redo it. They returned it the second time with dirt and spilled coffee in the cup holders, dust and dirt all over. I am disgusted by the service and lack of integrity More

Great experience I had a very impressed with the service ...see David he is a very good at getting the best possible deal ..my credit suds and be still got me in a goo I had a very impressed with the service ...see David he is a very good at getting the best possible deal ..my credit suds and be still got me in a good car handled everything from insurance to registration all I did was pick up car ..5 star all the way More