Leggat Kia

Very Disappointing Customer Service Went in on Friday, February 17, 2017 at 9am. My 2012 Sorento had a sunroof that was stuck in open position. I was told by the service manager to co Went in on Friday, February 17, 2017 at 9am. My 2012 Sorento had a sunroof that was stuck in open position. I was told by the service manager to come back at noon and he would register me for service. I waited 3 hours and returned precisely at noon. He looked surprised to see me and told me to go wait in the waiting room and he would come and get me....this is to "register" me for service. Over an hour later he came to get me. He took in my vehicle for the sunroof repair. I again waited approximately 2 hours. He came into the waiting room with "good and bad news". The mechanic managed to close my sunroof but they couldn't fix it. He told me I would have to leave the car for a few days because they don't know much about sunroofs. Told me the following week was a write off so I booked in two weeks later. Then he recommended that I call an independent sunroof repair company on my own as Leggatt doesn't have experience with sunroofs and are not confident with the repair. I left...called the independent...who quickly advised that I see "my dealer". I thanked him and called Grimsby Kia. They very willingly made an appointment for 8:30am on the Tuesday after the long weekend. Feburary 21. I had it dropped off overnight. I received a phone call from the service manager at 9:10am telling me it's done and working like new. I asked how is that possible? Leggatt couldn't...or wouldn't repair it on Friday. She told me that whomever serviced it used an incorrect lubricant so the sunroof remained seized. Their mechanic simply removed the lubricant installed by Leggatt, and reapplied lubricant. That was it. Then Grimsby Kia mentioned that they noticed my front end was knocking...they looked into it for me and I needed a ball joint and a suspension bar. It is now running like a new vehicle. That is the level of service one would expect from their dealer. I followed up with the service manager at Leggatt and informed him of what transpired. Without apology he said good you got it fixed. I said I spent 6 hours in Burlington and drove away with the same problems. I said I will not be back and he said simply "ok". Zero out of ten on customer service. Bravo and THANK YOU to Grimsby Kia. You will have my service business and upcoming new vehicle purchase. More

2013 Kia Rio5 EX Was in the market for a "new" used car. I was looking specifically at a Ford Fiesta/Focus but stumbled upon this online on AutoTrader. After looking Was in the market for a "new" used car. I was looking specifically at a Ford Fiesta/Focus but stumbled upon this online on AutoTrader. After looking at this for about a week online I decided to book a test drive on Saturday. When I went for the test drive I was greeted by Atif (Sales Consultant) he was laid back and wasnt too pushy. I sat in the waiting room and he checked my License and within 30 min I was test driving what is now my Kia Rio 5 EX. I liked the drive and comfort and the way the car looked outside and in. I negotiated a good price and was due to test drive the Fiesta on the Monday (however that didnt happen in the end). CarComplaints.com has minimal complaints about this car compared to the Fiesta and the warranty is far superior, which ultimately lead to my purchase. Syed (Finance Manager) set me up with a great warranty and even threw in some extras. Overall very happy to upgrade to my Kia Rio5 (previous owner of a Kia Spectra 2005 a that ran like a champ on 132000km) More

My new Kia Buying my new Kia Sportage Ex Tech was a pleasure. My salesman Aaron Park handled the new car buying process in a friendly professional way. Syed A Buying my new Kia Sportage Ex Tech was a pleasure. My salesman Aaron Park handled the new car buying process in a friendly professional way. Syed Ashfaq was great in handling the new car loan part of buying my Kia Sportage. I would recommend anyone to check these guy's out when looking for a new car. More

Love Kia, on our 7th. Thank you Ruth for selling me the Optima. Your professionalism & knowledge on the vehicles really makes it easy to make a purchase. You listened to wh Thank you Ruth for selling me the Optima. Your professionalism & knowledge on the vehicles really makes it easy to make a purchase. You listened to what I was looking for & you delivered 100%. You have made my last 3 purchases very enjoyable & I have & will continue to highly recommend you. Thank you Aly for also making it a pleasure to do business. When I drove off the lot I truly felt that I received the best deal. Once again thank you both, I will be back. More

Bought my first car at Leggat Kia in Burlington, everyone there was very friendly, I tell everyone to go there if they are looking for a car! The sales department and fi at Leggat Kia in Burlington, everyone there was very friendly, I tell everyone to go there if they are looking for a car! The sales department and financial department really take care of you. Thank you Atif Qureshi and everyone else! More

New car Atif was excellent, he got what I wanted and went th extra mile to help with my needs. Thanks so much for all your hard work Atif was excellent, he got what I wanted and went th extra mile to help with my needs. Thanks so much for all your hard work More

Cool sales guy I bought a used car from and the sales guy was so knowledgeable and made the entire ordeal a fun one. Thanx Leggat Kia. Will buy again I bought a used car from and the sales guy was so knowledgeable and made the entire ordeal a fun one. Thanx Leggat Kia. Will buy again More

Bought 2016 Kia Sorento Working with Aly Rubani and Aaron Park was a very positive experience. Aaron brought his prior car sales experience into his new role at Leggat Kia an Working with Aly Rubani and Aaron Park was a very positive experience. Aaron brought his prior car sales experience into his new role at Leggat Kia and Aly was a wonderful mentor. Both were very responsive, knowledgeable and customer-focused. In fact, everyone we met at Leggat Kia during the process was helpful and customer-oriented. Working through the financial process with Ross was also a pleasure. All concerned ensured we were comfortable with our purchase and had our questions answered. Would not hesitate to recommend both Aly and Aaron to others considering a purchase! More

I bought my new car there. Ruth was an excellent seller I am very satisfied with the service. I got the best advice for my and my family. I am very happy enjoying my new kia sorento.Thanks Leggat burlingto I am very satisfied with the service. I got the best advice for my and my family. I am very happy enjoying my new kia sorento.Thanks Leggat burlington!! More

A great experience for our big family! Ruth Hurtado was amazing with us, she explained everything in detail from day one. She paid close attention to what we wanted and needed. Her manager, Ruth Hurtado was amazing with us, she explained everything in detail from day one. She paid close attention to what we wanted and needed. Her manager, Aly was great too, he was kind and generous! We came with all our kids and that was no problem, Ruth include everyone and answered every little and big question! We got our car in less than a week and up until now we are are very happy with the decision of using Leggat Kia to buy of our first Mini van! We got a Sedona 2016 and we are super happy about it! More