Leggat Kia

Terrible after sales experience. I've had a lot of problems with my car since buying it. (A 2 year old car with 34 000 km on it) -Faulty intake valve -Improper shifting -Noisy belt I've had a lot of problems with my car since buying it. (A 2 year old car with 34 000 km on it) -Faulty intake valve -Improper shifting -Noisy belts/door pannels/dashboard -Engine rattles -Faulty Idle/Stop and go Ive had the car in twice to fix the shifting and they now refuse to service it again as it continues. Atif, the salesmen who sold me the car and assured me it was a well running vehicle, told me to "rub a bar of soap" on the fan belt stop it from being noisy. Atif also told me that sometimes the doors make noise, he pushed on the doors telling me that would stop it. An ugly piece of foam was stuck into the dash board to stop the squeaking noise although it still persists. Atif told me to put premium gas in my car to get rid of the engine rattle, I did and the rattle is back. Atif laughed when I told him about the Idle/Stop and go issues. Told me he's aware that they malfunction sometimes and that he does not like that feature but offered me no solution. Pathetic service, will never recommend any Leggat dealership because of this experience. The service manager also told me numerous lies. I was given my car and it was immediately due for an oil change and the tires were unbalanced. You would think when someone spends 13 000 dollars youd at least change the oil for them. When I asked the service manager why they didn't he told me that wasn't't a service they gave to sold vehicles at the time. I later called into reception and asked about that and was told a different story. The service manager also told me they do not give out courtesy cars. I was later on hold with them and in THEIR OWN CALL WAITING AD they said they will find you a vehicle in the mean time if you need one. Terrible. More

Positive purchase experience Bought a new Kia Forte in June and received brilliant service from the staff. Wayne answered my long list of questions and on two points, sought tech Bought a new Kia Forte in June and received brilliant service from the staff. Wayne answered my long list of questions and on two points, sought technical input from the mechanics. Sayed provided me with the contract and walk-away literature to read and review with him before purchase. Both helped tremendously with evaluation of the Forte and the decision to buy the car. More

Purchase of new Optima and used Optima Negotiated sale of new Optima for my daughter and purchase of her 2013 Optima for myself from Atif Querishi. Atif was honest fair and pleasure to de Negotiated sale of new Optima for my daughter and purchase of her 2013 Optima for myself from Atif Querishi. Atif was honest fair and pleasure to deal with. More

good experience with good people Good service provided by Atif, cooperative, Delivery on time as their commitment, I was going for Forte but I bought sportage 2017 after Atif good ser Good service provided by Atif, cooperative, Delivery on time as their commitment, I was going for Forte but I bought sportage 2017 after Atif good service and good deal. I will recommend others for Leggat Kia. More

Exceptional dealership. I bought my first Kia in 2016...salesperson Ruth Hurtado was so helpful and kind...made this a very positive experience. The service department too I bought my first Kia in 2016...salesperson Ruth Hurtado was so helpful and kind...made this a very positive experience. The service department too is friendly and efficient....I would recommend this dealership in a heartbeat ... More

2017 sportagw my husband made an appointment with Atif to test drive the 2017 sportage. Upon arriving at the time of the appointment we were greeted by Atif and the my husband made an appointment with Atif to test drive the 2017 sportage. Upon arriving at the time of the appointment we were greeted by Atif and the sportage was ready for us to try. We fell in love with the car right away and decided to buy one. Atif and Syed were very attentive to our needs, Procedure was started right away and the car was ready on time. Syed and Atif treated us like we were family. They were so friendly and they show respect to their customers The Challis's More

2017 Kia Sportage EX Premium ...my wife and I were interested in the 2017 Kia Sportage EX Premium and we were fortunate to have Atif Qureshi on our side to track down the vehicle ...my wife and I were interested in the 2017 Kia Sportage EX Premium and we were fortunate to have Atif Qureshi on our side to track down the vehicle and then close the sale. Atif was diligent, positive, and responsive Many thanks to Atif and the whole Leggat Kia Team for your efforts to get us into the car we wanted. More

Trade-in Traded-in my car and was a smooth experience with Mohammed and Syed. Purchased car was ready as scheduled with a full tank. Staff is friendly and kno Traded-in my car and was a smooth experience with Mohammed and Syed. Purchased car was ready as scheduled with a full tank. Staff is friendly and knowledgeable. More

Forgotten In Waiting Room After Closing I DO NOT recommend the Service Department at this dealership. The main reason for this being that they forgot about me in the waiting room after the I DO NOT recommend the Service Department at this dealership. The main reason for this being that they forgot about me in the waiting room after the department closed. Secondly, work isn’t complete or accurate. Thirdly, lack of response from the dealership shows their lack of customer service. A summary of what transpired is as follows: I originally had an appointment scheduled for 15:00 on February 6, 2017, but due to a highway closure on the QEW Niagara/B @ Guelph Line, I was 45 minutes late. I called at 15:00 to inform the staff and was told it was ok to arrive later. Upon my arrival at 15:48, I drove my car into the staging bay. I went to the waiting room and waited for my Service Pack 1 to be completed. Due to my later arrival, obviously one would not expect their car to be serviced right away. I was expecting to be pushed to after other scheduled customers were serviced prior to me. As the time was approaching 17:00, I knew the Service Centre was closing but I was still sitting waiting to be told my vehicle was ready. I didn’t want to be pushy and inquire if it was finished as I didn’t want to be looked at as “Who do you think you are to arrive late and expect service right away” so I therefore waited. I never once left the waiting area and my name was never paged. Many staff walked by, including someone that worked in the Service Department, but no one acknowledged me. At 17:15 I decided to go to the Service Department only to see all but 2 staff members had left for the day. I walked by the first 2 offices and saw them empty. When I approached the last office (I believe the managers office), thankfully someone was there. I asked if my car was ready and he seemed shocked to see someone. He got up and looked for the paperwork to not find any. He had no idea what happened and had to turn on the computers as everything had been shut down for the day. He was trying to figure out where my car, keys and paperwork were. He looked to see if the work was complete and saw the sticker in my windshield and some notes on file. I inquired if car washes were not provided anymore as my car was not washed. I was told they are short staffed and one employee had just put in their notice so they’ll have the position filled in 2 weeks. In my head I was thinking “This is where you tell me to come back in 2 weeks for the car wash” but nothing was said. As he was punching my “Rewards Card”, I was thinking “This is where you punch a few extra so I can get a free oil change due to this situation” but he only punched the one for that day. As I was paying for the purchase, I was thinking “This is where you say “It’s on the house and you don’t have to pay” only to still pay the full price of $50.73 even though a full hour of my time was wasted sitting in the waiting room while being ignored by staff. When I got home, I reviewed my dash cam footage to note some times. They are as follows: 15:48 – Arrived at Service Department 16:05 – Oil change started 16:17 – Oil change complete 17:22 – Paid for oil change (as per receipt time stamp) 17:25 – Left dealership As one can note, my oil change was complete at 16:17, pretty much 1 hour before I went to the Service Department to inquire if the work had been completed. At this point, I am unsure if all of the Service Pack 1 components were even complete. The 1st time I went to the dealership for an oil change, the summary sheet of what was marked down as checked indicated my windshield was fine…. How is this possible when there was clearly a crack across the entire top of it? That should have been my first sign of incompetency at this dealership. I was hoping that on Tuesday, February 7, 2017 I would have been called by the Service Department to explain what had occurred, but there was no phone call. The Manager was likely in shock and not of a clear mind to offer any compensation so I can understand why nothing was offered at that moment. But after a day of possibly recalling what occurred or even speaking with staff, one would think I’d get a phone call to explain the situation and offer some compensation. On Wednesday, February 8, 2017 I received a call from a service experience representative (Kerry) whom I believe works for the Leggat Group. I called her back the following day and she listened to my experience. She said she was going to email Ian (Service Manager) and Kyle. She told me if I didn’t hear back to contact her again. By Wednesday, February 22, 2017, I still had not heard anything so I called Kerry. She said she was going to e-mail Ian again. To this day of writing this review (March 7, 2017), there has been no follow up from either Ian (Service Manager), Kyle (Service Advisor) or Kerry (Leggat Group Employee). If you want incomplete service, no communication and to be forgotten about in the waiting room after closing, then bring your vehicle here. Otherwise, I highly caution you to find an alternate place to service your vehicle. More

Very satisfied with my new car Buying my new Kia Sportage Ls was a pleasure. I got the car that I was looking for, very satisfied Sales person very professional : Ruth Hurtado Buying my new Kia Sportage Ls was a pleasure. I got the car that I was looking for, very satisfied Sales person very professional : Ruth Hurtado More