Leggat Kia

My Newer Car after 18 years I never thought I would get a newer car after owning one car for 18 years, But Leggat Kia made this experience with so much ease. I will definitely re I never thought I would get a newer car after owning one car for 18 years, But Leggat Kia made this experience with so much ease. I will definitely recommend this dealership to friends and family to have the same experience as I did. More

Very helpful and great experience was taken under Atif wing after going into the store after having a car accident. I was sent out by my insurance company to find a car and atif and hi was taken under Atif wing after going into the store after having a car accident. I was sent out by my insurance company to find a car and atif and his team were very helpful . More

Disappointing Bought a 2015 Jeep with less than 15,000 kilometers. When I went to pick it up, it was delivered with 6 year old tires with 4/32 of tread left. Sales Bought a 2015 Jeep with less than 15,000 kilometers. When I went to pick it up, it was delivered with 6 year old tires with 4/32 of tread left. Sales manager Ali was no help at all. Syed was the only helpful one. For a dealership like that, they should be embarrassed. More

Was a good experience with Leggat team! Amazing dealer great service from Syed and Mohammad .. would recommend them to anyone, they are very friendly and honest. Today I got my second car Amazing dealer great service from Syed and Mohammad .. would recommend them to anyone, they are very friendly and honest. Today I got my second car for Leggat .. felt very comfortable. Thanks for the great service !! More

Remarkably accommodating How refreshing! As cliché as it sounds, Legget Kia Sales and Finance were both very friendly and accommodating unlike some car experiences I've had i How refreshing! As cliché as it sounds, Legget Kia Sales and Finance were both very friendly and accommodating unlike some car experiences I've had in the past with other dealerships. More

Great service Awsome dealer great service from Syed and Mohammad .. would recommend them to anyone..the service was fast and friendly.. felt very comfortable..best Awsome dealer great service from Syed and Mohammad .. would recommend them to anyone..the service was fast and friendly.. felt very comfortable..best dealer in town More

Service Department Lies I had an issue with the radio/audio of a 2014 vehicle. It was not producing any sound. The unit was functional for everything else but the sound. I had an issue with the radio/audio of a 2014 vehicle. It was not producing any sound. The unit was functional for everything else but the sound. Took it in thinking it was under warranty (and that is how the service team presented it to me when I got there). Once they completed their "review" I was told that it was NOT under warranty and that I owed them $60 for labour to look at the issue. They claimed the radio was defective and would be $7,000 for a new one. I paid the $60 and left and hit the reset button a little later and the device started working again. I called back and asked about that since they determined that it was defective and was told that it is normal for it to work for a few hours, days, and weeks after a reset and that it still needed to be replaced. I asked what was done during their inspection he lied and said he reset the device and that they unplugged it from the car. It is amazes me that within 15 minutes, they can have the radio reset, removed from the car and put back in AND all the settings manually restored. DO NOT take your vehicle there for any reason unless you want to be lied to and ripped off! More

Service department is terrible What can I say, they suck went in they took pictures and notes for the body repair i needed. 2 month later and many lies told they still have not retu What can I say, they suck went in they took pictures and notes for the body repair i needed. 2 month later and many lies told they still have not return my calls. They did not even try to contact the rust proofing company for this repair. just kept on lying. There is a lack of proud customer service it does not exist but I must say they did get a better phone system. whop-dido. They need customer service training as honestly goes a long way. If you are short staffed hire people. More

Disappointing Very interested in the 2015 Soul - was given a price over the phone and within less than 24hrs was in the dealership to purchase, They wouldn't honor Very interested in the 2015 Soul - was given a price over the phone and within less than 24hrs was in the dealership to purchase, They wouldn't honor the quote over the phone - even though Lisa (Sales associate) had the same quote written down on my customer client sheet - so it wasn't me just making up some random numbers. Lisa indicated that it was a different Manager that gave the quote and the Manager that was on site today couldn't figure out how it was calculated so wouldn't honor it. Very unprofessional - I wasn't able to negotiate with the Manager, he wouldn't come out to discuss. Every time I had questions about the prices, Lisa had to go the Manager to get info and I was left cooling my heals - 45min of going back and forth with the invisible Manager before I was told that the deal promised to me wasn't going to happen but I was welcome to take the new higher price - 10% higher. Glad to get out of there, disappointing experience. This isn't my first car purchase but I got a feeling that they thought it was....... More

Terrible Customer Service and Belligerant Sales Manager Kia , I found Sales Manager to be very frusterating and difficult to deal with during the vehicle purchase process. I am old and have bought many vehi Kia , I found Sales Manager to be very frusterating and difficult to deal with during the vehicle purchase process. I am old and have bought many vehicles in my life and have never experienced such shoddy customer service as I have at Leggat Kia. Sales Manager was very belligerant towards me his continually yelling at me, shouting me down over the phone. Further this dealership took alomst 2 weeks to tell me whether or not they would be able to successfully do a dealer trade so that I could get the vehicle in the colour that I wanted. When I called Ali and asked him about the protracted period of time he was taking to complete what I felt should have been a very simple transaction or to provide me with a simple yes or no answer as to the available vehicle coulours, he became very belligerant toward me and kept yelling at me and shouting at me throughout our phone call. The dealership in no way made the vehicle purchase experience simple or positive for me. Anyway, I was so frusterated at their terrible customer service and the fact that they STILL could not confirm my vehicle or color availability or whether or not they could successfully obtain the vehicle through a dealer trade, I opted to have my deposit returned to me as I had made sure was explicitly provided for in the contract. After that terrible experience with this dealership and glad to be moving forward from it, after further research, I decided to purchase a different vehicle from a different (Japanese) manufacturer a brand new comparable competator's model at same price and content point compared to that for which I was considering at Kia at that time. In hindsight I am very glad for having decided to not do business Leggat Kia. Not worth the drama, hassle and crummy customer service. My current car purchase from a different (non-Kia) automaker was a very simple and positive experience, it took less than 90 minutes in total including all paperwork, negotiations and test drive. Other automaker dealer confirmed my new vehicle availability and colour the very next day. And I took delivery that Saturday. More