Leduc Hyundai

On January 18, I brought my car in for a recall fix and an oil change. Since my car had been sitting since the Tuesday previous, we had to boost it to get it started that morning. We have witnesses who hel an oil change. Since my car had been sitting since the Tuesday previous, we had to boost it to get it started that morning. We have witnesses who helped out. I brought my car in, and the service shuttle dropped me off at the outlet mall. After about an hour and a half, I received a phone call from the service department informing me that the cable that opens the hood had snapped. Now as I mentioned previously we had the hood open no problem that morning. They informed me that it would be approximately $318 to fix, and an extra hour or two on top of the work they were doing. After telling them that I had had the hood open earlier that morning and asked what they had tried, they tried telling me that it spontaneously snapped. I then told them that I would give them a call back and called my husband and my dad (who was a mechanic for 30 years). Both confirmed my suspicions that this scenario is highly unlikely. I asked them to stop working on it and to send the shuttle so I could pick up my car. It came an hour later. When I got back to the dealership I talked with Byron (?) the service technician. I asked him what they had tried to get the hood open and all he would say is “all our basic tricks”. I asked if they had tried some tips that my dad had suggested and he responded with the same four words to each of my questions. I finally got fed up, asked for the keys, took them and turned to leave. With a rather smug voice I heard him call out “I hope you get your hood open soon!” I turned around and said some regrettable things, but the waiting room full of people deserved to hear what I really thought of them. I took my car home and noticed that the cable suspiciously snapped on the inside right behind the pull lever. Each piece of cable was exactly the same length, like it had been cut. The Monday after I brought it to my brother-in-laws shop, where him and I both worked on trying to get the hood open. After about 15-20 minutes we got it open, and all it needed was a good hard tug. Leduc Hyundai, I hope you never do anything like this again. It was awful service. Your technicians are good at creating issues and doing cheap oil changes but I will never take any vehicle there again. PUBLIC BE WARNED. More

I brought in a car for a blown tire, they refused to even give me a quote for my tire until I spoke to a dealer about new vehicles. They quoted far higher than anywhere else for the tire and wouldn’t honour give me a quote for my tire until I spoke to a dealer about new vehicles. They quoted far higher than anywhere else for the tire and wouldn’t honour my tire warranty. Not helpful at all. Can’t remember the persons name More

I bought a 2018 Tucson they gave me a terrible deal for my trade in, they lied about a few things when doing the sale. The trunk still won’t open by the remote, 9 months later. The glove box still is broke my trade in, they lied about a few things when doing the sale. The trunk still won’t open by the remote, 9 months later. The glove box still is broken. My car was In the shop for more than 3 weeks and things were still not fixed. On top of that they had told me I had lifetime oil changes and refuse to honour that. Terrible dealership. The individuals seem nice but the focus is not on the customer . More

New vehicle purchase The sales team, Kourosh,Shaun and Milan were all easy to deal with. It was the best and easiest vehicle purchase we have ever made. No pressure tactic The sales team, Kourosh,Shaun and Milan were all easy to deal with. It was the best and easiest vehicle purchase we have ever made. No pressure tactics and they met our budget requirements. More

Great experience. Everyone was excellent with me, no matter what information I ask them about. Coffee always offered. Very nice show room & everything was very clean Everyone was excellent with me, no matter what information I ask them about. Coffee always offered. Very nice show room & everything was very clean. Kind regards Dorothy More

Forced into a car I never wanted.promised things I never got.I got sold a lemon I’ve hade 5 recalls on my car so far.nothing but crooks and shady deals the people there don’t help at all got.I got sold a lemon I’ve hade 5 recalls on my car so far.nothing but crooks and shady deals the people there don’t help at all More

They are expert at convincing you with all their lies They will lie to you big time, all the things they will tell you will be totally different once they get you signed the contract. Be very very caref They will lie to you big time, all the things they will tell you will be totally different once they get you signed the contract. Be very very careful with this dealership. The General Manager Jason is very good at convincing you with all his lies, he is very good in manipulating the deal. You are a piece of xxxx, after they get you in contract. Michelle the lady sale rep doesn't know anything if you ask information about the car she is selling, all you can hear from her is 'I dont know' and yet behave like she is at high on top of everybody. Very unprofessional. Never ever go or even try to go to this dealership. More

Wonderful experience! My husband and I came to Leduc Hyundai with a unique financial situation. We never thought we would get into a new SUV. Jesse worked hard to get us a My husband and I came to Leduc Hyundai with a unique financial situation. We never thought we would get into a new SUV. Jesse worked hard to get us a loan and we drove home a brand new Santa Fe the same day we went in. Although we live a hour away we would be happy to visit this dealership again! More

Hidden charges I purchased a new vehicle from this dealership and after agreeing to pay a negotiated price the sales person tacked on extra charges and conveniently I purchased a new vehicle from this dealership and after agreeing to pay a negotiated price the sales person tacked on extra charges and conveniently overlook them when going over the bill of sale. More

Notorious on lies I went there to get my vehicle looked which I bought a Chev Trax used from them. They would not even bother to put a scan on it just wanted me to go t I went there to get my vehicle looked which I bought a Chev Trax used from them. They would not even bother to put a scan on it just wanted me to go to a gm dealership. The extended warranty I got is not valid at any gm locations! So what a waste of my money! A certain person should not have a job More