Leduc Hyundai

Wonderful experience! My husband and I came to Leduc Hyundai with a unique financial situation. We never thought we would get into a new SUV. Jesse worked hard to get us a My husband and I came to Leduc Hyundai with a unique financial situation. We never thought we would get into a new SUV. Jesse worked hard to get us a loan and we drove home a brand new Santa Fe the same day we went in. Although we live a hour away we would be happy to visit this dealership again! More

Hidden charges I purchased a new vehicle from this dealership and after agreeing to pay a negotiated price the sales person tacked on extra charges and conveniently I purchased a new vehicle from this dealership and after agreeing to pay a negotiated price the sales person tacked on extra charges and conveniently overlook them when going over the bill of sale. More

Notorious on lies I went there to get my vehicle looked which I bought a Chev Trax used from them. They would not even bother to put a scan on it just wanted me to go t I went there to get my vehicle looked which I bought a Chev Trax used from them. They would not even bother to put a scan on it just wanted me to go to a gm dealership. The extended warranty I got is not valid at any gm locations! So what a waste of my money! A certain person should not have a job More

Poor customer service I purchased a new vehicle from this dealership recently and was very disappointed in the customer service. They will lie to you. My vehicle is still w I purchased a new vehicle from this dealership recently and was very disappointed in the customer service. They will lie to you. My vehicle is still waiting to be fixed to its new condition and this is a full week plus after I paid for it. More

Do not care. I purchased a new Hyundai on July 4th. I was not able to take possession of the vehicle until July 6th after 6pm, Brendan stayed late and made sure we I purchased a new Hyundai on July 4th. I was not able to take possession of the vehicle until July 6th after 6pm, Brendan stayed late and made sure we went through the final gassing up and such. I had the dealer install 3m on the car before leaving the lot which is what took so long as the 3m guy was late to start thus late to finish. I drove my new car home and discovered a slice of paint was missing/cut from the front end. I contacted the dealership the next morning and as told "we will line something up". Waited 2 days for them to line something up contacted again and said I would like to even just drop the car off to begin the repair as we are going on a vacation (was going to be driving the new car). The response was "we cannot do anything until we talk to our body shop". So I now have a new car waiting for a repair that cannot even start until I come back from holiday or they talk to their body shop whichever comes first. Very disappointing customer service, clearly the goal is get the customer to sign and then ignore them. More

Unable to fix a/c on 2018 Elantra GT Sport Picked up our car in October 2017. Did not need to use a/c until this spring when we noticed that a/c wasn't working. Took to dealership and were to Picked up our car in October 2017. Did not need to use a/c until this spring when we noticed that a/c wasn't working. Took to dealership and were told that they needed to order a tool just to diagnose the system. This took 2 weeks during which time the temperature hit 28C. Not fun driving around without a/c. Once the tool came in, we took the car back and after 2 days were told that the refrigerant needed to be recharged, but they did not have that particular refrigerant in stock and they had no idea when they would have it in stock. Were told just to continue driving the car until they called us - who knows when. Unacceptable for a brand new vehicle that the dealership to not be able to fix a/c system. More

Reviewed on Principle Went to get a quick oil change at Leduc and had a terrible experience. The technician opened the drain on the oil pan and realized he was changing oi Went to get a quick oil change at Leduc and had a terrible experience. The technician opened the drain on the oil pan and realized he was changing oil on a Chevrolet. He then proceeded to explain that he would have to get the oil from a Chevrolet dealership and that would take a couple of hours. (The Chevrolet dealership is a couple of blocks from the Hyundai dealership, in Leduc.). After a short confrontation, the technician found some oil specific to the Chevrolet in the back room. He then said the oil was a synthetic blend and it would cost $100 or more to complete the change. The technician was told that it would only cost $79 to change it at a Chevrolet dealership and Norman the manager was called in to explain why it cost so much to change the oil at Leduc Hyundai. Norman looked at a wall chart and said their price was actually $84. This was $5 more than it would cost at the Chevrolet dealership in Edmonton. Norman explained (rather abruptly and a confrontational manner) that he could not reduce their price by $5, end of story. After a few more back and forth conversations, Norman charged the $79 that the dealership would have charged in Edmonton. The $5 was not the issue, it was the principle. I left dejected. A few days later, the lady that referred Leduc Hyundai for the oil service phoned the dealership and spoke to Norman. Norman told her if the dealership were to charge $5 less for their service they may go out of business. (They sure are working on a tight line.) I had changed my oil at the dealership in the winter and they said they would wash my vehicle at a later date as it was too cold to do the wash on that day. I think I will have to forgo the wash as I would HATE to see the dealership go into bankruptcy. More

Excellent customer service!!! I had the best experience because of Morgan and Jessie. My bad situation was made much easier and enjoyable because of Morgan and Jessie’s kindness an I had the best experience because of Morgan and Jessie. My bad situation was made much easier and enjoyable because of Morgan and Jessie’s kindness and patience. I absolutely love, love my new vehicle - it’s sooo fancy and just perfect for me! What a great find Morgan. Thank you both sooo much. You both were great!! I just love it!! 😊😊 “Cheers” 🍷🍷 Denise P. More

Buyer Beware , This dealership is strictly focused on getting you to sign the papers and after that you are nothing to them. Bought a used vehicle from them, Nego , This dealership is strictly focused on getting you to sign the papers and after that you are nothing to them. Bought a used vehicle from them, Negotiated "their best price" 4 times. The initial price they came out with was higher than the price they even had it listed at on line lol. Part of the deal ended up being winter tires and rims. The general manager asked me what brand of tires I wanted and I told him. I also mentioned there were a couple minor cosmetic things I wanted fixed as well. All was not an issue. The Car Proof came back with a hit on it as "miscellaneous" I asked about that and they told me not to worry, it was hail damage. I asked for an updated Car Proof stating that and have not received it. When signing the final paperwork, the finance office tried upping the monthly payment by a few dollars and blamed it on the interest rate. At the end of the term it would have added $500.00 to the over all deal. Had to bring the vehicle back for them to put the winter tires on. They said it would take an hour. No worries. Turns out they didn't even order the tires, so I waited from 10:00AM until 3:30, to get some cheap no name winter tires, because it didn't specify a brand in writing on the bill of sale, and they didn't repair the defects and aren't going to. Shady, group working over there. Buyer beware. More

Great Experience !! I would recommend this dealership to anyone , my husband and I just purchased a 2017 Chevy Equinox . We completed the application online and were appr I would recommend this dealership to anyone , my husband and I just purchased a 2017 Chevy Equinox . We completed the application online and were approved , it was as simple as going to the dealership and and working with their Excellent staff to get into a vehicle that was suited just perfectly for my family. Jessie was our financial guy and his quality of of honesty , transparency and his dedication to his customers was greatly shown and appreciated. More