Leduc Hyundai

The service advisor was very helpful. Help me out to get my cell phone back from Uber driver as I forgot in the cab. Help me out to get my cell phone back from Uber driver as I forgot in the cab. More

The sales staff will lie about promised items. The service staff will lie about promised service, I would take your business elsewhere. When confronted about problems they will promise changes but The service staff will lie about promised service, I would take your business elsewhere. When confronted about problems they will promise changes but not fix problems or concerns. More

My husband received a call about our daughters Tuscan today. There is recall . My daughter called back because the vehicle is hers and register to her. And young adults like to be independent . The lady today. There is recall . My daughter called back because the vehicle is hers and register to her. And young adults like to be independent . The lady (she takes care of bookings) wouldn’t say what the recall was unless we booked in with them. Are you serious, this could have been a safety issue and you aren’t going to tell her unless she booked with you? And then to make matters worse she kept saying the Suv wasn’t my daughters. Honestly, it absolute xxxxxxxxx. I called them back looking for answers after they gave her the run around. I spoke to Alice she was super helpful and was able to tell me that it was just a software update and not a safety issue. I would like to give Alice a 5 star review ! She was kind and very helpful. Great job Alice !!! . More

If I could give zero stars I would. They treat you like you're a major inconvenience. Different answers depending on who you speak to. Very unhelpful, unprofessional and unethical. I w They treat you like you're a major inconvenience. Different answers depending on who you speak to. Very unhelpful, unprofessional and unethical. I was charged 2 hours labor for less than 1 hour of work and they still refused to correct the problem I was having even though they stated that they identified the issue. Avoid this dealer if at all possible. More

If I could give zero stars I would. Trust the negative reviews. This organization is the worst I have EVER dealt with and I am not sure what would be classified as non-compliant vs crim Trust the negative reviews. This organization is the worst I have EVER dealt with and I am not sure what would be classified as non-compliant vs criminal but yes, it is that bad. The salesman (Shady-yes, the irony is not lost on me) & the sales manager (Hummad) totally mislead me and certainly withheld pertinent information that was requested MANY times during the negotiation process...the history and accident info. The info was certainly NEVER offered initially & was withheld until the price was finalized...the $35k vehicle had been in a $20k accident claim! Even now the vehicle is still posted at an absorbingly high price....it should be at LEAST $10k cheaper according to an expert in the field. Do your homework and trust the negative reviews or better yet, just avoid this dealership completely. More

Horrible Customer Service. Totally Failed. Employees has no concern with their customer. I feel bad to the company for hiring incompetent employees who does not know how to Totally Failed. Employees has no concern with their customer. I feel bad to the company for hiring incompetent employees who does not know how to answer yes or no question. The funny thing is the "employee admits that they are bad in customer service and they get a lot of complaint! Seriously??? The manager should act and fix the problem or maybe they don't care as well. I wish I could give them a 0 star! Feel sorry for the company! I will not recommend this dealership! WORSE SERVICE DEALERSHIP EVER! More

Awful dealership, with horrible customer service. If you're wanting to get ignored for days and have them pulls offers that were guaranteed to you then I would recommend you go here. If you're lookin If you're wanting to get ignored for days and have them pulls offers that were guaranteed to you then I would recommend you go here. If you're looking for a non xxxx dealership that will treat you infinitely better, literally go anywhere else. Worst experience I've had. They'll make their money and toss ya! More

If you go to the dealership in Leduc, ask for Olga. Really helpful, friendly and knows her stuff Really helpful, friendly and knows her stuff More

Bought my Hyundai 5 years ago. The service department has been a nightmare since then. It would take me too long to write everything they did wrong so I’ll just say that I will nev The service department has been a nightmare since then. It would take me too long to write everything they did wrong so I’ll just say that I will never buy a car from this dealership ever again. And more that likely, I’ve taken my SantaFe there for the last time yesterday even if I have the free oil change program. WORST SERVICE DEPARTMENT EVER!!! More

Wish I could give them 0 Star I would like to share a recent experience about a fraud sales strategy I faced. I am a very old Hyundai Customer, back from India, Had had a couple Hyundai cars in the past, recent experience about a fraud sales strategy I faced. I am a very old Hyundai Customer, back from India, Had had a couple Hyundai cars in the past, My first car when I moved to Canada in 2019 was also a Hyundai. So, I was looking for a car recently and I got an email from Hyundai regarding a click to buy your car so you could just check what model and where it is available. My family sat with me and we decided to go ahead with 2022 Santa Fe VIN: 5NMS2DAJ3NH445132 Stock:22SF5132. On finalising this we went ahead and reserved the specific car and got a confirmation email from Leduc Hyundai, Even a call from the sales team, Michelle called me and I double checked with her if the specific vehicle is available for test ride, which she agreed to. We fixed an appointment for May 30th at 11:30, I live in Edmonton and my wife and I are both working, took an off from work and drove to Leduc Hyundai excited about the car which I wanted to give to my wife. On our arrival to the dealership we were greeted by different people, Michelle didn't even come to meet us and Gaby took over the show. Started praising my attire(which again is not a sales strategy for me). When I asked him if he had a Sonata, Elantra and a Santa Fe in stock, the whole story started to build up and as every dealership tells you these days, with the current supply issues and everything it's hard to get stock. I asked him but you have that Santa Fe which we reserved online, paying $500 as a deposit, He said, No , that has already been sold to someone else, I was like how could you do that, Then he started telling me all the possible stories. I asked him if I could talk to the Manager, after waiting for like 10 minutes the Manager showed up and once again started to praise my attire. I asked him if he has the car in stock which we reserved and he said No, we don't have that but we are legal to advertise that stock(I was like what??) then he started to offer me "i can give you a good deal on some other vehicle or I could just refund you your deposit. I asked him to process my refund right away and he went ahead and was very quick to revert with the refund receipt, Then I told him you will get a good detailed review from my end, which he literally didn't care about and started to walk over without even saying anything. I told him that is not how you do business and I literally started yelling as I was pissed off with the behaviour of the staff. Though he offered me the gas money for the distance I travelled which is again cheap marketing in my sense.(Keep that money in your pocket and get rich) Now, My reason for telling you this scenario is, Firstly I would never ever encourage anybody to go to Leduc Hyundai, and would also never encourage anyone to buy a Hyundai vehicle ever. Who is responsible for this scenario? Is it Hyundai or the Dealership?? If Hyundai as a company cannot stand to their word of purchasing the car online, then what is the reason for making such promotional emails and the system you have set up. UPDATE: I wrote an email to the CEO of Hyundai Canada and marked the sales manager, sales rep and their customer experience director, I really appreciate the reply from Don who is CEO of Hyundai Canada, Tho he said he is helpless as the dealers are independent, So, Even a CEO of Hyundai can't do anything in my case. This is too weird. More