Leavens Mazda
London, ON
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365 Reviews of Leavens Mazda
Great Service!! The customer service I received was great right form the first meeting with the sales person throughout the final car purchase. very happy with the The customer service I received was great right form the first meeting with the sales person throughout the final car purchase. very happy with the CX5 and the staff at lcm made first experience with Mazda a great one. I would highly recommend this dealership... the people were friendly, strong product knowledge, and timely follow up. Jasmine was awesome! More
Testing the waters I come at this having had decades of experience at another area Mazda dealer. I wanted to try LCM because a mechanic at LCM invited me to do so. So … I come at this having had decades of experience at another area Mazda dealer. I wanted to try LCM because a mechanic at LCM invited me to do so. So … First impressions were very good. Bright, modern, clean, fully equipped facility. The customer waiting area was comfortable and the complimentary coffee was appreciated. I only wish the TV volume had been lower for less distracted reading. Thanks also for the fast WiFi which was easy to join. Small things make a difference. Two (very small) suggestions for improvement. While waiting, I did try out the new 2014 Mazda 3 - several times. No salesperson approached me to chat or offer answers to questions. While normally this would be a positive thing, I think, as a new dealership, you ought to be working harder to establish "relationships" with everyone who walks through the door. I don't mean sales pressure. I just mean, say hello and introduce themselves and say that if you have any questions, feel free to ask. This morning, this did not happen. Second, when paying for the service (50k), no time was taken to explain exactly what was done. Yes, I know I can read the invoice. However, at my other dealership, the service rep went through the steps of service performed, showed me replaced/defective parts, and suggested when I should next plan on servicing the vehicle. Just a little more accountability here would have been appreciated. Perhaps the service rep just assumed I was busy and needed to be on my way as quickly as possible. I think if you are dropping several hundreds of dollars, you ought to know precisely what was done on your vehicle and why. These are minor suggestions for improvement. I think new dealerships need to know where the rough edges are so they can be smoothed out quickly - which I have full confidence will happen here. Thank you for an enjoyable "maintenance" morning. More
Great time! very clean dealer, fresh and inviting, a nice relaxed atmosphere to go car shopping. All the staff that I was working with were very patient with me a very clean dealer, fresh and inviting, a nice relaxed atmosphere to go car shopping. All the staff that I was working with were very patient with me and my decision making process. And worked together to get me the best deal they could for what I wanted, they were all honest with me and treated me like they have known me for years. More
Nick was awesome! What was important to us is that the sales person listened to what we were looking for and then helped us make the right match. Nick did this! He aske What was important to us is that the sales person listened to what we were looking for and then helped us make the right match. Nick did this! He asked us a few key questions, he listened to us when we expressed our likes, dislikes and needs and then he suggested a car that was going to be the right for us, The Mazda 3 sedan is the right match! It's only been a few days but so far, but it's so good! We love our new car! Thanks Nick! More
Wonderful Buying Experience! My husband and I bought our CX-5 about a month ago and have only great things to say about the vehicle and our experience in dealing with London City My husband and I bought our CX-5 about a month ago and have only great things to say about the vehicle and our experience in dealing with London City Mazda. From the moment we walked through the door, Jasmine Vegso took the time to listen to our needs, discuss various models, and expertly told us about the car we had in mind. One of the reasons we came back to London City Mazda was because we never felt pressured to buy anything, and we felt as though Jasmine and the team treated us as individuals, not "just another sale". My husband was particularly impressed that Jasmine took the time to explain everything to me, as I would be the main driver. The other dealerships we spoke to only addressed him, even though we always made it clear who the car was for. I would recommend both the CX5 and London City Mazda to anyone looking for a personalized car-buying experience without the feeling of being pressured to buy. More
My new Mazda 3 I have had my 2014 Mazda 3 for a little over a month now and could not be happier. My sales consultant was Jamie Percival. He is one of the most profe I have had my 2014 Mazda 3 for a little over a month now and could not be happier. My sales consultant was Jamie Percival. He is one of the most professional and friendly salesman I have ever had the pleasure of dealing with. The whole process went very smoothly and I would definitely recommend Jamie and London City Mazda to anyone looking to buy a new car. Contacting Jamie and the dealership is done with ease and I feel confident going back in the future with any questions or for checkups on my car. More
Service / Parts Kim Lesmeister has been working with me and my vehicle for the past 4 years now, I have never experienced the level of customer service with any other Kim Lesmeister has been working with me and my vehicle for the past 4 years now, I have never experienced the level of customer service with any other company or with any other purchase. The number one thing i look forward to when dealing with Kim is she listens to exactly what you are looking to do and adapts to your needs rather than taking the easy route. I literally could go on and on.... I would recommend Kim to any brand of vehicle owner, but I also wouldn't mind keeping her service a secret all to myself! ;) Melissa in the Parts dept. also went over and above for me sourcing parts, matching exactly what i required, Emily was also very friendly to deal with! :) More
Simply the Best Buying Experience Ever A friendly, no-pressure atmosphere was created starting from the moment we walked in the door. The receptionist was friendly and professional. The sa A friendly, no-pressure atmosphere was created starting from the moment we walked in the door. The receptionist was friendly and professional. The sales staff knew their products and openly praised their competitors; the mark of true confidence in the Mazda brand. London City Mazda went out of their way to assist us as we just moved into the London area. Overall this was the most pleasant buying experience we have ever had and absolutely assures that we will be back to buy again in the future. Well done to all!! More
My new 2014 Mazda 2 My salesman was Nicholas Patton. He was friendly and made me feel comfortable. He was polite and understood what I wanted and was very patient with My salesman was Nicholas Patton. He was friendly and made me feel comfortable. He was polite and understood what I wanted and was very patient with me (which I appreciated). He was very knowledgable about vehicles and is passionate about what he does. He was easy to get in touch with and always returned my calls. I hope that Nick gets the recognition he deserves for the excellent job he did. I will highly recommend LCM to all my friends and will direct them to Nick. I really like my 2014 Mazda 2 hatchback. More
Amazing Jamie was a pleasure to deal with. Worked amazingly hard to get me what I needed and wanted and was the honest salesman that you always hope to deal w Jamie was a pleasure to deal with. Worked amazingly hard to get me what I needed and wanted and was the honest salesman that you always hope to deal with. So pleased to deal with them and would recommend to everyone I know. Ps I love love love my new car guys!! More