Kia of Hamilton

Ecellent customer service! This was my third Kia purchased from this dealership and I could not be happier with the vehicle and their customer service. The entire staff there This was my third Kia purchased from this dealership and I could not be happier with the vehicle and their customer service. The entire staff there is exceptional and I would definitely send friends and family there. Justine was very helpful and kind! More

My experience at Hamilton Kia Hello, I saw the new KIA Stinger at the NIAS in February. With the lease of my 2015 Lexus GS expiring and having returned the vehicle I was shopping f Hello, I saw the new KIA Stinger at the NIAS in February. With the lease of my 2015 Lexus GS expiring and having returned the vehicle I was shopping for a replacement. While pursuing Autotrader an ad popped up for the Stinger. I asked for more information and to arrange a test drive. Subsequently I received a text from Jordan Conti Friday afternoon introducing himself. We exchanged a few messages, I informed him of my interest and a lease quote was requested. He advised that he would work out the numbers and get back to me on Saturday. On Monday when I did not hear from him I sent another text at 4:16 PM and got the quote requested on Monday afternoon. I then inquired regarding a test drive for Wednesday afternoon. He replied that it was his bosses demo and he would check on availability for Wednesday. On Tuesday at 5:09 PM I again sent a text to see if all was arranged, I was told yes “what time in the afternoon” I replied 2 PM. Again no reply. Today I arrived at the dealer and everyone seemed shocked that I had an appointment and Mr. Conti was not available, nor was the Stinger available for a test drive. After waiting for 20 minutes my wife and I left the dealership. I thought to see if a vehicle purchase could be initiated through a text/internet, obviously this was a disaster. A motivated buyer left in the dark on two occasions, necessitating a nudge from the customer, and an terrible experience at a dealership that to me seemed disorganized and confused. At this point I will seek another dealer that will treat me with respect and work to earn my business. Overall I must conclude that in this situation your internet sales department needs much work. As someone with a service industry background I know that you wish to be informed of such incidents. Thank you, Kelly VanderPloeg More

Great experience Came to just stop around and see what kind of suvs were out there. Was greated by Ifte, he showed me the car I was looking at. Super friendly no press Came to just stop around and see what kind of suvs were out there. Was greated by Ifte, he showed me the car I was looking at. Super friendly no pressure to buy anything. He showed me everything to do with my car without rushing me. Made sure I was comfortable before leaving the dealership. More

Awesome Very good service our sales rep was very friendly and great help as was others in the dealership glad we went there will recommend to others 😊 Very good service our sales rep was very friendly and great help as was others in the dealership glad we went there will recommend to others 😊 More

Bough a New Car! I recently bought a 2016 Kia Optima from Kia of Hamilton. Not only am I in love with the car, I fell in love with the service. Nicole Carobelli, the F I recently bought a 2016 Kia Optima from Kia of Hamilton. Not only am I in love with the car, I fell in love with the service. Nicole Carobelli, the Finance Service Manager went above and beyond for my husband and me. She is such a hard worker and it shows. She explained everything in a manner that was completely understandable and it was very helpful. I would 110% recommend Kia of Hamilton for the exceptional customer service. Koodos Nicole! I would also like to thank the wonderful car salesman Scott at Kia of Hamilton who took the time to explain the car in detail. He could sell ice to an Eskimo! More

Melissa (the tattooed salesgirl) I have dealt with Melissa in the past (at another dealership). I was so impressed with her salesmanship (even tho I was never able to buy a car from I have dealt with Melissa in the past (at another dealership). I was so impressed with her salesmanship (even tho I was never able to buy a car from her), that when I found out she moved to Kia, I knew I wanted to find her. She worked really hard to find me a vehicle I was happy with, in a price range that I could afford. She never tried to upscale me and respected that I had a strict budget. I am very happy with my first Kia and would definitely go back, because of Melissa! Love the #tattooedsalesgirl More

Absolutely Fabulous! Such a positive atmosphere at KIA of Hamilton. Melissa "The Tattooed Sales Girl" Johnson makes purchasing a car such a relaxing experience. No high pr Such a positive atmosphere at KIA of Hamilton. Melissa "The Tattooed Sales Girl" Johnson makes purchasing a car such a relaxing experience. No high pressured sales. Will definitely be going to see her when it's time to purchase a new vehicle. More

Think twice before buying a car at Hamilton Kia I bought a used 2017 Kia Soul (ad said 1 owner , it was a rental, I should have left then). Had to pay extra $499 for "ride green" (you have no choice I bought a used 2017 Kia Soul (ad said 1 owner , it was a rental, I should have left then). Had to pay extra $499 for "ride green" (you have no choice). When we didn't want to add the $1000 undercoating they weren't as friendly. Bought the car on a Wednesday traded my 2011 Kia Soul as part of the sale , when we came back Tuesday to pick up it was to be detailed, all they did was wash the outside and spray silicone on the tires. The salesman Shane acted so concerned, taking pictures and stating he will either get the dealership closer to where we live clean it for us or give us the money to have it done somewhere. (we came from out of town and were trading in my car so we couldn't leave it to get done, and all the paperwork was done for the ownership and insurance transfer. Shane didn't call the next day we first called the # on his business card and it didn't work. Went online to get the toll free #. He said that the dealership closer to us would not detail my car that he will be sending us a cheque. We called at least 4 times in the next couple of weeks and never heard from Shane again. My husband finally got hold of the financial department and found out nothing had been done. 2 weeks later, finally a $50 cheque arrived in the mail. A total insult. Detailing cost between $130-200. They were real friendly when we were buying the car but once the money was received they couldn't careless. I recommend staying away from this dealership. I must say though I love my Soul and will continuing owning one but will never go to the Hamilton dealership again. More

Excellent service Me and my Husband just bought a brand new Kia from the sales associate Kevin. He was amazing to deal with. Very personable and helpful. He really went Me and my Husband just bought a brand new Kia from the sales associate Kevin. He was amazing to deal with. Very personable and helpful. He really went to extra mile for us to get our new family vehicle. I would highly recommend if you go to Hamilton Kia, ask for Kevin. More

Scotts Good Scott helped me out when i had to make some last minute preparations for new car..he is excellent in customer service!Nicole and Joe helpex me out t Scott helped me out when i had to make some last minute preparations for new car..he is excellent in customer service!Nicole and Joe helpex me out to when i was hummi g ariunfmd the showroom looking at the great array of nice Kia models.. More