Kia of Hamilton

Service center are scam artists. I took my Kia which I purchased from this location in for them to look at the brakes since they were grinding. I was planning on getting my car back w I took my Kia which I purchased from this location in for them to look at the brakes since they were grinding. I was planning on getting my car back with a $300-$400 bill, but according to them, my Kia that had only 40,000 km on it needed a rad flush, timing belt replacement, all brakes to be done including machining the rotors. I ended up coming out of there with a $1500 bill. Found out from my friend who owns a Kia that the rad fluid and belt were good for at least another 40,000 km. On top of that, they didn't even set the timing right, so I've been getting detonation even on a flat road. Never will I step foot in that place again. Will probably go to the Burlington location instead. More

Staff was personable, professional and knowledgeable Fantastic place to purchase a vehicle with great customer service. I dealt with Matt, who was very attentive to my needs. He answered all my questions Fantastic place to purchase a vehicle with great customer service. I dealt with Matt, who was very attentive to my needs. He answered all my questions and helped me make the right decision.I was then introduced to Shannon, who handled the finance aspect. He made that process smooth for me. The day of picking up my Sorrento,Matt went over all the features of the vehicle and some of them twice. I was shown the service department and met the staff who then let me know what to expect on service visits. I whole experience went smooth and I am happy to be part of the Kia family. More

Awesome experience! Thank you to all the staff for helping us get into an awesome used Kia!! We love our new car, and even had a good experience coming in for regular ser Thank you to all the staff for helping us get into an awesome used Kia!! We love our new car, and even had a good experience coming in for regular servicing. We've recommended to all our friends :) More

Awesome Customer Service Was so impressed with the effort Jordon put into working with me; he was not pushy at all and listened to what I wanted and worked with me to get just Was so impressed with the effort Jordon put into working with me; he was not pushy at all and listened to what I wanted and worked with me to get just that! He went far beyond to ensure that I stayed within my budget and even recommended an excellent Insurance broker!! Jordon was friendly and his work ethic and customer service, as far as I am concerned, was impeccable! Thank you so much Jordon and Upper James Kia....I would defiantly recommend purchasing from this dealership! More

Poor sales staff For 18 days I got the run around. They blamed the delay on the bank. I believe they just didn't see me as being a worthwhile client since I have poo For 18 days I got the run around. They blamed the delay on the bank. I believe they just didn't see me as being a worthwhile client since I have poor credit. I went and bought a beautiful used car at Eastgate Ford. Great service there and they told me I would only have to wait a couple of days - not eighteen days with nothing but empty promises to show for it. More

Rude Staff very rude staff especially their sales manager Matt . He is really very unprofessional behavior and he don't know how to talk with customers. No wort very rude staff especially their sales manager Matt . He is really very unprofessional behavior and he don't know how to talk with customers. No worth to visit this facility More

Does car shopping have to be stressful and difficult? No! I hate car shopping. Hate it. The uncertainty of the haggling process, the false charm of sales staff... ugh. But the old car was at the point of gi I hate car shopping. Hate it. The uncertainty of the haggling process, the false charm of sales staff... ugh. But the old car was at the point of giving out and I couldn't put it off any longer. I'm so glad I found a car I liked at Kia of Hamilton, because unlike my experience at other dealerships I visited during this search, Jordan at KoH was friendly, helpful, and actually listened when I talked about my budget. On the financial side, Shannon was patient and thorough in explaining the numbers. I will definitely recommend this team to friends and family. More

Excellent Service. Better than I expected. We purchased a new 2017 Kia Sedona. There were some issues with the interior. I ended up speaking with the Service Manager Mike. He went above and We purchased a new 2017 Kia Sedona. There were some issues with the interior. I ended up speaking with the Service Manager Mike. He went above and beyond, and resolved my issue on the spot. Frankly, I don't expect this type of service any more. It was a pleasant surprise to know there are still people who know how to provide great customer service. Thanks Howard More

Very helpful and Professional! My husband and I were welcomed the minute we walked in the door. Haley was professional, friendly and asked us all the right questions to narrow down My husband and I were welcomed the minute we walked in the door. Haley was professional, friendly and asked us all the right questions to narrow down the kind of vehicle we wanted. She prepared the test drive and we fell in love with the car. When there was a glitch in the financing on our part, Nicole worked really hard to smooth over the issues in order to get the financing we needed. Overall the two girls we worked with were gems!!!! Would return to purchase another car in the future. More

Poor customer service I was disappointed in the quality of customer service I received during my last visit to Kia, so much so that I do not plan to return. I attempted to I was disappointed in the quality of customer service I received during my last visit to Kia, so much so that I do not plan to return. I attempted to escalate my complaint to the service manager, who did not return my calls or voicemails for nearly 3 months until I finally threaten to escalate the issue further- and got an immediate response! I am so disappointed in how evasive and frustrating this process has turned out to be. Just goes to show you how little they care about their customers. More