Kia of Hamilton

Service Manager Mark was excellent and retained my significant business after a horrible experience with one of his staff. Thank you Mark! Kia Hamilton is lucky to have you working there :-) significant business after a horrible experience with one of his staff. Thank you Mark! Kia Hamilton is lucky to have you working there :-) More

Very attentive to my needs and lovely to work with. Kind and supportive sales team and manager. Quick to reply to my messages also. I felt that they treated me respect and sincerity. Kind and supportive sales team and manager. Quick to reply to my messages also. I felt that they treated me respect and sincerity. More

Nicole made it very easy to complete the deal and Brent was very informative. Happy with them. was very informative. Happy with them. More

Got snow tires put on. ..it took almost 4 hours. Price 238 Day later a tire leaked and went flat. Their representative "Arun" refused to seal the tire and said I needed a ..it took almost 4 hours. Price 238 Day later a tire leaked and went flat. Their representative "Arun" refused to seal the tire and said I needed an appointment. Would be 3 and a half hour wait. Kia does not stand by their work and have rude self-serving employees who just don't care. More

Waited 90 minutes for them to swap snow tires for summer tires. All tires are already mounted. Had an appointment. tires. All tires are already mounted. Had an appointment. More

Went to purchase a 2023 Sportage. Benjamin was very attentive and went through the sales process to get to the point of the quote. We understood the there was no negotiating the price Benjamin was very attentive and went through the sales process to get to the point of the quote. We understood the there was no negotiating the price, full list,so we just wanted a cash price with all the costs, and let’s order the car. Simple, right ? Wrong. Quote came back with $500 locate fee added, plus a $600 service package. When we questioned this he removed the items, the service pack, he admitted that some of the items in the package were not even offered anymore. Ok, now to the “box” or business office. The business office made a bill of sale with $1500 of added extras that were not even discussed, paint protection and some kind of insurance stickers in case the car got stolen. Thought that was what I have insurance for. We were not encouraged to review the document, just sign it. We did and found that even the name on the contract was not correct. My friend is a woman and the contract had some guys name , address and other information on it, so it was not even legal. Went back the next day to get the $2500. Deposit back, which was one of the smoothest part of the transaction. Generally, this type of business approach is by design and promoted by the Dealer Principal and or the General Manager of the business. Judging from our experience and others, this dealership is out of control and needs some new management and a different sales approach in the business office. It has been 5 days and have not even got a call back, with some explanation from the Sales Manager, as he lost a deal and now has some negative feedback . My advice, run away from this dealer. More

Scammers. We were quoted about $250.00 to replace and oil pressure sensor. One day into the repair the service manager claimed that animals had chewed all of t We were quoted about $250.00 to replace and oil pressure sensor. One day into the repair the service manager claimed that animals had chewed all of the wires to the sensor and with the replacement of the wires the repair would now cost $987.00. When I asked to see the chewed wires the service manger at first seemed to not know what I was talking about. He went into the shop to find the wires and when he returned he explained that the mechanic had already thrown them in the garbage - a real Seinfeld episode. Put these guys on your list of people never to do business with More

Went to change a chip and after one day having the car and when i went to pick it up they discovered that they mistakenly service a different car and i have to keep my car for another day. I do not know i and when i went to pick it up they discovered that they mistakenly service a different car and i have to keep my car for another day. I do not know if they told the other owner that they removed the console and did all of this work to his car then returned it back or not. So far i dealt with three different dealers and they all suck. will never buy a Kia before based on this experience. More

While the sales experience we had was fine, their service department is appealing. They take advantage of customers, using the “whoops, sorry” excuse when they get caught lying to you. “You need to change yo department is appealing. They take advantage of customers, using the “whoops, sorry” excuse when they get caught lying to you. “You need to change your cabin filter - it’s disgusting”. Me: again?, you changed it last time. Them: whoops. Every time we brought our car in, they added things that weren’t required. Shame on them. We left and won’t ever return. More