Kia of Hamilton

Service was good, got the problem fixed. However, trying to get my phone calls answered took forever. I took my car before 9am and by 4:30pm I hadn't received a call with an update. I had to However, trying to get my phone calls answered took forever. I took my car before 9am and by 4:30pm I hadn't received a call with an update. I had to call like 10 times to finally get someone to pick up the phone and tell me what was going on. I would had appreciated someone contacting me to let me know my car wasn't gonna be ready that same day. More

Potential for great but made mistakes and not responding to fix them. Service employees always friendly, which matters, but so does ensuring accuracy, listening, and communication with customers. to fix them. Service employees always friendly, which matters, but so does ensuring accuracy, listening, and communication with customers. More

Usual time I allow for tire change and oil change. Time is usually 2 hours Courtesy always shown. Time is usually 2 hours Courtesy always shown. More

Huge thanks to Alex’s team—Scott, David, and Marianna—for their outstanding customer service. I truly appreciated the knowledgeable, detailed, and above-and-beyond customer care! their outstanding customer service. I truly appreciated the knowledgeable, detailed, and above-and-beyond customer care! More

Great service overall. Clean premises; courteous staff; modern tech; however, too high prices for my liking. Clean premises; courteous staff; modern tech; however, too high prices for my liking. More

Great customer service and professional. The whole service and tire change went smoothly. Facility is clean and waiting area comfortable and nice. The whole service and tire change went smoothly. Facility is clean and waiting area comfortable and nice. More

Everyone treated us well. Glad to have done business there. Thank you to everyone there Glad to have done business there. Thank you to everyone there More

No regrets for choosing Kia . This is my third new car . With Kia and I like it This is my third new car . With Kia and I like it More

What a great experience! Mariana and Nicole were AMAZING to work with making this decision. This is a first new car buy for me and I was really nervous. Everything was explai Mariana and Nicole were AMAZING to work with making this decision. This is a first new car buy for me and I was really nervous. Everything was explained, I didn't feel pressured (because that was going to be a deal breaker when deciding where to purchase), and I can't be happier with the new vehicle. Picking up today was seamless and such a fun experience. Even chatting with some of the staff there was a great experience. Thanks Kia Hamilton!! More

Service department is incompetent and unprofessional. Have been advised on more then one occassion, the "head mechanic" looked at my car. Yesterday i left and the check engine light was on and my AC prob Have been advised on more then one occassion, the "head mechanic" looked at my car. Yesterday i left and the check engine light was on and my AC problem was not fixed. They have no integrity and think their customers are stupid. Mark the head of operations is the worst. he acts stressed and overworked and inconvenienced by his customers. He also tries to pull fast ones on you and say things like the reason my car is pulling to the left is BECAUSE THE ROADS ARE UNEVEN. the worst experience i have ever had on multiple occasions. super shady service guys who i dont think have any qualifications. More