Kia of Hamilton

So upset This is a lesson in why people should be kind because you never know what battles a person is fighting. At the time I purchased a used Sportage, I wa This is a lesson in why people should be kind because you never know what battles a person is fighting. At the time I purchased a used Sportage, I was so happy with Garret. He was friendly and warm. I trusted him to help me make a fair deal. I really thought a lot of him and told the owner how I felt. HOWEVER, a while after the purchase, when my thinking was clearer, I sat down and went over the deal I accepted. I was offered $9,000. for my trade in which I refused. After a lot of talking, test driving etc. Garret lead me to accept a deal on the purchase vehicle. On paper he gave me over $3,000 for my trade in which in reality, I didn't get a cent for my trade in. ANDY AND GARRET took the asking price of Sportage and added in all the taxes and multiple fees. Garret showed me the final figure and had me negotiate from that price. He recommended what I should offer so I did. The difference was what they gave for my trade in. I am so angry with myself for trusting him. I am out $9,000 which I'm sure ANDY and Garret split between them. ANDY is the sly one and GARRET is happy to go along with the scam. It says a lit about who they are as human beings! A NOTE TO ANDY AND GARRET: YOU NEVER KNOW WHAT PEOPLE ARE GOING THROUGH. PLEASE Don't DO THIS TO ANYONE ELSE. IT IS TAKING ME A LONG TIME TO GET OVER THIS (FINANCIALLY AND EMOTIONALLY). I HOPE WRITING THIS WILL HELP ME TO MOVE ON. We even bought Tim Bits for the staff because at the time, we really thought they were awesome. I feel like an idiot for being so kind and trusting! More

Disrespected and cheated several times 1. In November 2018 I was scheduled in to have the winter tires put on my 2018 Optima. I had purchased these tires as a winter tire package as an inc 1. In November 2018 I was scheduled in to have the winter tires put on my 2018 Optima. I had purchased these tires as a winter tire package as an inclusion of the car purchase. I was told at that time that the package included the mounting and balancing of the tires but not the installation onto the car. When I spoke to the service representative during the signing in of the car, we had a discrepancy of whether the balancing was to be charged or not. After they spoke to someone about it, it was deemed that it was already covered under the package. Because we spoke about this topic (balancing) and I made reference that I was heading on a long road trip with my family the next day and looking forward to testing the new tires there should have been no misunderstandings. Well it turned out that I had to delay our trip as the car was shaking violently at around 90km/hr. I inspected the 4 rims and did not find any weights on any of them. When I brought the car back the representative told me that they must have balanced them in the spring when I bought the car and tire package and that they possibly got out of balance by sitting out in the storage container for a long period. I did not tell them that I had already inspected the rims and knew why they were out of balance. Your staff should be careful what they say to people. Probably in most cases it wouldn’t be an issue but not in this one. I am not an idiot and do not like to be treated as one. Just to also let you know that when I did have that appointment for the tire change your representative did say that the service department was swamped lately (tire change season) In April of 2019 I came in my my 20 year old daughter to trade in and purchase a new forte. After a few visits we decided to purchase a 2019 Forte. I cannot remember the trim but it was second from the top of the spectrum. We negotiated hard and long, as I like to do and came up with an agreement but there were a few problems afterwards. After the agreement was made I spoke to the sales manager about the $250.00 gas card that was a promotion going on for the month of which we made our purchase. I will remind you that promotion was for a $250.00 gas card for ALL purchases of new cars in that month. I will quote you his words as I did not forget them. “We gave you such a great deal that we cannot give you the gas card as well.” I sent you an e-mail in regards to this comment and you did fix it and provide Joanne this card with the delivery of the car. I should have never had to speak to you about this matter however I did in order to receive what was rightfully ours. It makes me not feel like a valued customer when I need to demand, from a dealership manager things that should be automatic. On top of that, the salesman we worked with for the purchase told Joanne on the day of the car pick up that she was going to get a gift card from him. This salesman has also reminded her on 2 separate occasions, when he saw her with me in the dealership since then that this card was coming and that he had not forgotten about her. I spoke to this matter to a staff member at your location and they insisted that I should be making you aware of this. I find it very low of a thing for a person to do and it feels even worse when it is being done to what your salespeople refer to us as a ”Valued customer”. More

Don't waste your time Bought a used car here and with in 3 weeks had nothing but major problems. Took it in for service and had nothing but attitude from Martha. The woman Bought a used car here and with in 3 weeks had nothing but major problems. Took it in for service and had nothing but attitude from Martha. The woman is nasty, very rude and unprofessional. They won't do anything if your car is under warranty so don't waste your time. More

Awesome experience. Very friendly people. The people are friendly, patient, fun and nice to talk to. I went in a few times and had an awesome experience both times. The second time I bought The people are friendly, patient, fun and nice to talk to. I went in a few times and had an awesome experience both times. The second time I bought the car that I test drove the first time. More

Good deal on used Soul. Service recommends work not needed We bought a used Soul 2016 in 2018 for a great price but the financing wasn’t the best. Winter tires were included in a new Soul but had to barder it We bought a used Soul 2016 in 2018 for a great price but the financing wasn’t the best. Winter tires were included in a new Soul but had to barder it into the price which was not quite clear if the tires were free included in the financing. We just got service done which was just suppose to be an oil change and maintanence check up. I got talked into a brake maintanence rotors turned lubrication cabin filter package and the car only has under 13,000km. The rotors had outer rust 2 different widths but the backs only had record like scratches which I was told later by a mechanic that it should not have needed turning. I showed pics. They also recomended structural alignment which is extensive alignment for $175.00 the steering wheel being off center which Zellens checked for free gave me the printout being a past customer and said there is nothing wrong with it and is within specs. I was told that Kia makes their money on commission. It cost me $613.00 dollars including tax last week for the maintenance at Kia Upper James Hamilton. I feel like I got robbed. More

Rohan is the king of Kia Rohan is the best ever helped me with the purchase of my Kia stinger overall fantastic service rate 10/10 Rohan deserves a raise for sure Rohan is the best ever helped me with the purchase of my Kia stinger overall fantastic service rate 10/10 Rohan deserves a raise for sure More

Rohan is the best!!! Rohan is the best at the Hamilton Kia location!! 10\10. He definitely serves the best customer service while being super friendly, helpful, and consid Rohan is the best at the Hamilton Kia location!! 10\10. He definitely serves the best customer service while being super friendly, helpful, and considerate. More

Great Customer Experience Scott Josling was a pleasure to deal with when my wife and I came in to look at some cars - I highly recommend his services at this dealership Scott Josling was a pleasure to deal with when my wife and I came in to look at some cars - I highly recommend his services at this dealership More

Lied about service done. When confronted about not actually doing the service they claimed, Martha become extremely ignorant. My car is a hazard and I drive a 2 year old in it When confronted about not actually doing the service they claimed, Martha become extremely ignorant. My car is a hazard and I drive a 2 year old in it daily and they lie about checking out my concern??? I know this as there was no new extra kilometers on my vehicle. Unreal. More

review for Garrett smith and Nicole Carobelli garrett and nicole were very patient and helpfull with my purchase. not at all pushy. explaining every thing about my car and warantry very acuratly. garrett and nicole were very patient and helpfull with my purchase. not at all pushy. explaining every thing about my car and warantry very acuratly. follow up help was also excelent. More