Kia of Hamilton

I had to prompt them a few days before the visit to order the parts I needed They ordered the wrong parts The order the wrong parts for the next visit also Yep the parts I needed They ordered the wrong parts The order the wrong parts for the next visit also Yep More

Thanks for the great service. The crew and attendants were super helpful and nice. The waiting area is also great! The crew and attendants were super helpful and nice. The waiting area is also great! More

Reception was welcoming and stayed true to their time to have me back on the road. Only thing is the coupon for the car was is a pain. The other dealership I go to washes the car as soon as labour is done. have me back on the road. Only thing is the coupon for the car was is a pain. The other dealership I go to washes the car as soon as labour is done. More

Brought my car in for service and very satisfied. Mark was very pleasant to deal with and helpful. Mark was very pleasant to deal with and helpful. More

They "lost" my keys in the after hours drop box, told me my parts would be in "later this week or early next", it's been 3 weeks with no call back. Left several messages, and again, no call back. No problem my parts would be in "later this week or early next", it's been 3 weeks with no call back. Left several messages, and again, no call back. No problem selling a car but the service is BRUTAL!!! More

Staff are pleasant but service was highly frustrating… late or no communication caused unnecessary delays and waste of my time…I’m now on appointment #3 to get a lightbulb fixed !! My car was kept overni late or no communication caused unnecessary delays and waste of my time…I’m now on appointment #3 to get a lightbulb fixed !! My car was kept overnight b/c of poor communication between staff who went home sick and other staff so I didn’t have my car that night. Completely unacceptable and unnecessary. More

Efficient and courteous staff all around. Shuttle driver Tim was very pleasant. I would recommend Hamilton Kia. Shuttle driver Tim was very pleasant. I would recommend Hamilton Kia. More

The sales rep I dealt with was very friendly and answered all my questions asked. all my questions asked. More

The dealership is well organized and made sure I was looked after while my car was serviced looked after while my car was serviced More

Over the years I have often felt disadvantaged in car dealership transactions, partly on account of my lack of expertise about cars and negotiating with a salesperson. I have experienced people who took dealership transactions, partly on account of my lack of expertise about cars and negotiating with a salesperson. I have experienced people who took advantage in the past. Kia of Hamilton has proven to be the exception in the most positive of ways. I recently purchased a 2020 Sorento from Kia of Hamilton. Over the following week, I heard an occasional sound from the suspension that didn't seem right. A local mechanic confirmed a control arm/bushing issue. Since I live an hour away from the dealer, I proposed to take the car to a local dealership to be inspected and we would abide by their finding. Instead, the Kia of Hamilton Sales Manager apologized for any disappointment and proposed to have his staff bring me a loaner vehicle while they took my car to be inspected and repaired and returned. They brought the car back to me a day later, no charge, with a new control arm installed and a wheel alignment completed. Their communication throughout demonstrated a desire that I would be fully satisfied and for the dealership to win my trust. They have done that, and I would heartily recommend them. More