Kia of Hamilton

The sales rep I dealt with was very friendly and answered all my questions asked. all my questions asked. More

The dealership is well organized and made sure I was looked after while my car was serviced looked after while my car was serviced More

Over the years I have often felt disadvantaged in car dealership transactions, partly on account of my lack of expertise about cars and negotiating with a salesperson. I have experienced people who took dealership transactions, partly on account of my lack of expertise about cars and negotiating with a salesperson. I have experienced people who took advantage in the past. Kia of Hamilton has proven to be the exception in the most positive of ways. I recently purchased a 2020 Sorento from Kia of Hamilton. Over the following week, I heard an occasional sound from the suspension that didn't seem right. A local mechanic confirmed a control arm/bushing issue. Since I live an hour away from the dealer, I proposed to take the car to a local dealership to be inspected and we would abide by their finding. Instead, the Kia of Hamilton Sales Manager apologized for any disappointment and proposed to have his staff bring me a loaner vehicle while they took my car to be inspected and repaired and returned. They brought the car back to me a day later, no charge, with a new control arm installed and a wheel alignment completed. Their communication throughout demonstrated a desire that I would be fully satisfied and for the dealership to win my trust. They have done that, and I would heartily recommend them. More

It was a great experience, everyone was super helpful and super nice. That made the process very smooth and easy for me. super nice. That made the process very smooth and easy for me. More

Excellent and friendly service above and beyond. .Kept us updated and also offered ride home and back .Kept us updated and also offered ride home and back More

They didn't find my car when it was towed in for 10 days even when I dro e in to tell them it was there Took another week for them to check it out. Finally due to the efforts of one service advisor they go even when I dro e in to tell them it was there Took another week for them to check it out. Finally due to the efforts of one service advisor they got it done. Very hard to connect with them once car is in the dealership. More

Horrible. Will not return. I have been struggling for a year with them and finally decided never to return Will not return. I have been struggling for a year with them and finally decided never to return More

Worst client relationship after engine replacement due to a recall. It took 55 days to get repair. Even with 5 start coverage no monetary compensation after 19 months. a recall. It took 55 days to get repair. Even with 5 start coverage no monetary compensation after 19 months. More

Twice they gave me appointments for service but they did not do it for reasons of being overbooked or something. They bribed me with a car wash pass, I’m thinking of changing dealership to Oakville. not do it for reasons of being overbooked or something. They bribed me with a car wash pass, I’m thinking of changing dealership to Oakville. More

Staff was quite knowledgeable, and helpful. The lot was well maintained with an ample amount of inventory. The lot was well maintained with an ample amount of inventory. More