Kia of Hamilton

Personable and knowledgeable staff that were able to answer concerns and questions that had for my first service appointment answer concerns and questions that had for my first service appointment More

The service advisor was excellent, very customer oriented. She explained everything to me in detail oriented. She explained everything to me in detail More

Very friendly, punctual service. Performed my recall and provided me a free shuttle. Thank you Performed my recall and provided me a free shuttle. Thank you More

Surprised this place is still in business. Had a bill over 5k and the tech didn’t even put all the bolts back. This was after they failed to find the problem the first 3 times (said it was som Had a bill over 5k and the tech didn’t even put all the bolts back. This was after they failed to find the problem the first 3 times (said it was something else so replaced it and the problem was still there) More

The dealership was full of very helpful people from start to finish. They were willing to answer every question I had about the products. Great place to go to. to finish. They were willing to answer every question I had about the products. Great place to go to. More

Great customer service sent an uber for me when my car was finished as I was in a hurry and couldn’t wait for the shuttle . was finished as I was in a hurry and couldn’t wait for the shuttle . More

🚫 Never Again, Kia. 🚫 Our Kia literally broke down in the middle of the road due to a known engine defect that has an official recall. The car was a 2012 with only 1 🚫 Our Kia literally broke down in the middle of the road due to a known engine defect that has an official recall. The car was a 2012 with only 141k km and Kia flat out admitted the engine failure was caused by this defect. Here is the kicker. The recall coverage only goes up to 100k km or 10 years. Since we were just outside that, Kia refused to help. No offer of assistance, no discount on a replacement, nothing. Just “too bad, you are out of luck.” Their customer service was absolutely horrible. Condescending, dismissive, and completely unwilling to acknowledge the danger of a car suddenly dying on the road. We never even received a recall notice and if we had, we would have brought it in immediately. Thankfully the breakdown happened on a quiet country road and not a busy highway, otherwise this could have been much worse. We went and bought a Mazda instead and I will never own a Kia or Hyundai again. Very disappointing because I really loved my Kia, but I will never trust them with my safety or my money again. Save yourself the trouble. Stay away from Kia. More

I would recommend Kia to all my friends, service is excellent.The service and representative are very helpful and friendly. excellent.The service and representative are very helpful and friendly. More

Excellent service. Excellent, courteous, friendly staff. The customer shuttle driver was very courteous & friendly also. Excellent, courteous, friendly staff. The customer shuttle driver was very courteous & friendly also. More

excellent service. The staff are professional, pricing is transparent, and vehicles are serviced quickly and reliably. Highly recommended for anyone in Hamilton looking The staff are professional, pricing is transparent, and vehicles are serviced quickly and reliably. Highly recommended for anyone in Hamilton looking for trustworthy car care. More