Kia of Hamilton

Great team there, Charles was so great on the sales side and Aileen made the financing a breeze! and Aileen made the financing a breeze! More

I brought in my car, which is only two years old and still under a 5-year warranty, for a routine oil change. During the visit, I was advised to replace the oil filter and AC filter, and was told that i still under a 5-year warranty, for a routine oil change. During the visit, I was advised to replace the oil filter and AC filter, and was told that if I didn’t approve the additional services, I could face potential issues with my warranty coverage. Based on that information, I consented to the work—but I felt pressured into agreeing, rather than given a clear and transparent explanation of what was actually necessary. I was then told the service would take about five hours, so I requested an Uber to return home. However, shortly after I arrived—less than 30 minutes later—I received a call that my car was ready for pickup. This back-and-forth felt poorly coordinated and added unnecessary inconvenience to the experience. In total, I was charged $476 for what should have been a simple oil change. Given the age and warranty status of my vehicle, I believe the service was excessive and the communication around it was lacking. I hope you take this feedback seriously and work to improve transparency and customer communication in the future. More

Not the greatest with customer service and also on the phone, could definitely do better phone, could definitely do better More

Friendly, kind, smiling. Great coffee and lounge area. Appreciated the car wash coupon since they couldn't do it in house. Great coffee and lounge area. Appreciated the car wash coupon since they couldn't do it in house. More

Service was good, got the problem fixed. However, trying to get my phone calls answered took forever. I took my car before 9am and by 4:30pm I hadn't received a call with an update. I had to However, trying to get my phone calls answered took forever. I took my car before 9am and by 4:30pm I hadn't received a call with an update. I had to call like 10 times to finally get someone to pick up the phone and tell me what was going on. I would had appreciated someone contacting me to let me know my car wasn't gonna be ready that same day. More

Potential for great but made mistakes and not responding to fix them. Service employees always friendly, which matters, but so does ensuring accuracy, listening, and communication with customers. to fix them. Service employees always friendly, which matters, but so does ensuring accuracy, listening, and communication with customers. More

Usual time I allow for tire change and oil change. Time is usually 2 hours Courtesy always shown. Time is usually 2 hours Courtesy always shown. More

Huge thanks to Alex’s team—Scott, David, and Marianna—for their outstanding customer service. I truly appreciated the knowledgeable, detailed, and above-and-beyond customer care! their outstanding customer service. I truly appreciated the knowledgeable, detailed, and above-and-beyond customer care! More

Great service overall. Clean premises; courteous staff; modern tech; however, too high prices for my liking. Clean premises; courteous staff; modern tech; however, too high prices for my liking. More

Great customer service and professional. The whole service and tire change went smoothly. Facility is clean and waiting area comfortable and nice. The whole service and tire change went smoothly. Facility is clean and waiting area comfortable and nice. More