Kia of Hamilton

Absolutely Fabulous! Such a positive atmosphere at KIA of Hamilton. Melissa "The Tattooed Sales Girl" Johnson makes purchasing a car such a relaxing experience. No high pr Such a positive atmosphere at KIA of Hamilton. Melissa "The Tattooed Sales Girl" Johnson makes purchasing a car such a relaxing experience. No high pressured sales. Will definitely be going to see her when it's time to purchase a new vehicle. More

Think twice before buying a car at Hamilton Kia I bought a used 2017 Kia Soul (ad said 1 owner , it was a rental, I should have left then). Had to pay extra $499 for "ride green" (you have no choice I bought a used 2017 Kia Soul (ad said 1 owner , it was a rental, I should have left then). Had to pay extra $499 for "ride green" (you have no choice). When we didn't want to add the $1000 undercoating they weren't as friendly. Bought the car on a Wednesday traded my 2011 Kia Soul as part of the sale , when we came back Tuesday to pick up it was to be detailed, all they did was wash the outside and spray silicone on the tires. The salesman Shane acted so concerned, taking pictures and stating he will either get the dealership closer to where we live clean it for us or give us the money to have it done somewhere. (we came from out of town and were trading in my car so we couldn't leave it to get done, and all the paperwork was done for the ownership and insurance transfer. Shane didn't call the next day we first called the # on his business card and it didn't work. Went online to get the toll free #. He said that the dealership closer to us would not detail my car that he will be sending us a cheque. We called at least 4 times in the next couple of weeks and never heard from Shane again. My husband finally got hold of the financial department and found out nothing had been done. 2 weeks later, finally a $50 cheque arrived in the mail. A total insult. Detailing cost between $130-200. They were real friendly when we were buying the car but once the money was received they couldn't careless. I recommend staying away from this dealership. I must say though I love my Soul and will continuing owning one but will never go to the Hamilton dealership again. More

Excellent service Me and my Husband just bought a brand new Kia from the sales associate Kevin. He was amazing to deal with. Very personable and helpful. He really went Me and my Husband just bought a brand new Kia from the sales associate Kevin. He was amazing to deal with. Very personable and helpful. He really went to extra mile for us to get our new family vehicle. I would highly recommend if you go to Hamilton Kia, ask for Kevin. More

Scotts Good Scott helped me out when i had to make some last minute preparations for new car..he is excellent in customer service!Nicole and Joe helpex me out t Scott helped me out when i had to make some last minute preparations for new car..he is excellent in customer service!Nicole and Joe helpex me out to when i was hummi g ariunfmd the showroom looking at the great array of nice Kia models.. More

Service center are scam artists. I took my Kia which I purchased from this location in for them to look at the brakes since they were grinding. I was planning on getting my car back w I took my Kia which I purchased from this location in for them to look at the brakes since they were grinding. I was planning on getting my car back with a $300-$400 bill, but according to them, my Kia that had only 40,000 km on it needed a rad flush, timing belt replacement, all brakes to be done including machining the rotors. I ended up coming out of there with a $1500 bill. Found out from my friend who owns a Kia that the rad fluid and belt were good for at least another 40,000 km. On top of that, they didn't even set the timing right, so I've been getting detonation even on a flat road. Never will I step foot in that place again. Will probably go to the Burlington location instead. More

Staff was personable, professional and knowledgeable Fantastic place to purchase a vehicle with great customer service. I dealt with Matt, who was very attentive to my needs. He answered all my questions Fantastic place to purchase a vehicle with great customer service. I dealt with Matt, who was very attentive to my needs. He answered all my questions and helped me make the right decision.I was then introduced to Shannon, who handled the finance aspect. He made that process smooth for me. The day of picking up my Sorrento,Matt went over all the features of the vehicle and some of them twice. I was shown the service department and met the staff who then let me know what to expect on service visits. I whole experience went smooth and I am happy to be part of the Kia family. More

Awesome experience! Thank you to all the staff for helping us get into an awesome used Kia!! We love our new car, and even had a good experience coming in for regular ser Thank you to all the staff for helping us get into an awesome used Kia!! We love our new car, and even had a good experience coming in for regular servicing. We've recommended to all our friends :) More

Awesome Customer Service Was so impressed with the effort Jordon put into working with me; he was not pushy at all and listened to what I wanted and worked with me to get just Was so impressed with the effort Jordon put into working with me; he was not pushy at all and listened to what I wanted and worked with me to get just that! He went far beyond to ensure that I stayed within my budget and even recommended an excellent Insurance broker!! Jordon was friendly and his work ethic and customer service, as far as I am concerned, was impeccable! Thank you so much Jordon and Upper James Kia....I would defiantly recommend purchasing from this dealership! More

Poor sales staff For 18 days I got the run around. They blamed the delay on the bank. I believe they just didn't see me as being a worthwhile client since I have poo For 18 days I got the run around. They blamed the delay on the bank. I believe they just didn't see me as being a worthwhile client since I have poor credit. I went and bought a beautiful used car at Eastgate Ford. Great service there and they told me I would only have to wait a couple of days - not eighteen days with nothing but empty promises to show for it. More

Rude Staff very rude staff especially their sales manager Matt . He is really very unprofessional behavior and he don't know how to talk with customers. No wort very rude staff especially their sales manager Matt . He is really very unprofessional behavior and he don't know how to talk with customers. No worth to visit this facility More