Kia of Hamilton

Excellent Experience Buying First New Car! I came in to purchase my first new car, and Frank was very helpful, knowledgable, and considerate of questions from both myself and my mother. Knowing I came in to purchase my first new car, and Frank was very helpful, knowledgable, and considerate of questions from both myself and my mother. Knowing this was my first experience purchasing a new car, Frank was able to make the process smooth and enjoyable. He helped me to find the car that best suited my needs, and at a price that is within my budget. I would recommend Frank and this dealership to anyone looking to purchase a vehicle! Their customer service was wonderful and well beyond my expectations. More

Great Experience We had a great first time experience in buying our new Kia Soul and its all thanks to a great representative Shane Hyland! He was very friendly, very We had a great first time experience in buying our new Kia Soul and its all thanks to a great representative Shane Hyland! He was very friendly, very knowledgeable about the cars and did not push us into anything. Worked patiently and hard for us to get exactly what we wanted. I would recommend him to others. Thanks so much for a great first experience! :) More

Friendly but not proactive Jason Enders was our sales rep. He was very friendly and personable and if he didn't know an answer, he said so and found the correct answer. We fel Jason Enders was our sales rep. He was very friendly and personable and if he didn't know an answer, he said so and found the correct answer. We felt he was open and hones about pricing options and we are comfortable with the deal we made. However, after we signed out deal, we felt the communication could have been more proactive. If you say you're going to call us at a time or date, please call us. Don't make me call the next day to find out information I was told I'd have the day before. In addition, we wanted a Homelink mirror for our vehicle which was not standard on our model. It took 10 days to find and get our vehicle in (another dealer sent the wrong vehicle to Hamilton which we don't blame our dealership for), and when we went to pick up our vehicle, we were told the service centre didn't have the mirror and I'd have to come back to get it installed when they got one in. It took 10 days for our vehicle to get to the dealership. Did it not occur to anyone to order the Homelink mirror the day we signed the deal so it would be available to install when our Sorento arrived at the Hamilton Dealership? Now I have to make a return trip to have the new mirror installed. Also, the interior of the windows were quite dirty with a filmy residue and the gas tank was empty when we picked up the car so I had to go with Jason so he could fill the tank for me as that was part of the package when we picked up the car. Individually, each of these oversights are not a big deal, but collectively it seems there is a shortfall in attention to detail. Little things add up. Overall, we are satisfied with our purchase experience. More

Great experience We just bought a 2014 Optima from Mike Pizzuti. We appreciated his honesty, integrity and friendliness. We are happy with the car, price and service We just bought a 2014 Optima from Mike Pizzuti. We appreciated his honesty, integrity and friendliness. We are happy with the car, price and service we received and will definitely recommend him to our friends. Thank you Mike for making it so easy. Also thank you to Hal for all your assistance, you were great and very organized. For anyone wondering, I am not Mike's mother or relative lol. More

EXPERIENCE VERY FRIENDLY AND INFORMATIVE, I PURCHASED MY 2008 KIA AND WAS VERY PLEASED WITH IT SO I DECIDED TO PURCHASE MY NEW VEHICLE WITH KIA. SERVICE DEPARTM VERY FRIENDLY AND INFORMATIVE, I PURCHASED MY 2008 KIA AND WAS VERY PLEASED WITH IT SO I DECIDED TO PURCHASE MY NEW VEHICLE WITH KIA. SERVICE DEPARTMENT IS EXCELLANT AND HAVE ALWAYS BEEN ABLE TO BRING IN MY VEHICLE RIGHT AWAY. More

Absolutely FANTASTIC car buying experience! Our fantastic experience buying our new Kia Soul was solely due to our sales representative Shane Hyland! He has a fantastic personality, very easy to Our fantastic experience buying our new Kia Soul was solely due to our sales representative Shane Hyland! He has a fantastic personality, very easy to communicate with, is very knowledgeable and passionate about Kia vehicles. He infused us with his excitement and passion! We are extremely satisfied and will highly recommend him to family and friends. More

Expectations Exceeded. saw new sorento on internet and contacted Mike Puzzuti. He was understanding, knowledgeable, and not pushy. I got a straight-forward price...all I had saw new sorento on internet and contacted Mike Puzzuti. He was understanding, knowledgeable, and not pushy. I got a straight-forward price...all I had to do was add HST. Since I came from out-of-town, Mike made arrangements to make my purchase and vehicle pick-up fit my working schedule. Melissa Stitt was also friendly and easy to work with when it came to financing and vehicle paperwork, The entire process was as comfortable as buying a vehicle can be. I would recommend to my friends to check them out. Thanks Mike for the tea and the full tank of gas!. More

Highly recommended Jon ensured that we were fully looked after, after a slight issue, it was quickly resolved and was impressed on the professional way we were treated. Jon ensured that we were fully looked after, after a slight issue, it was quickly resolved and was impressed on the professional way we were treated. More

Good experience We worked with Mike Pizzuti when we bought a new Kia Forte5. Everybody at the dealership was helpful, professional and reasonable (not pushy) during We worked with Mike Pizzuti when we bought a new Kia Forte5. Everybody at the dealership was helpful, professional and reasonable (not pushy) during negotiations. Mike even came in on his day off to give us a test drive on a Sunday. Recommended. More

Great experience! We picked up our Sorento yesterday and our experience was nothing but fabulous! Jason and Rick went above and beyond to get us into a vehicle that was We picked up our Sorento yesterday and our experience was nothing but fabulous! Jason and Rick went above and beyond to get us into a vehicle that was best for us! We will definitely recommend them to anyone looking for a new car. More