Kentwood Ford

horrible experience I've never been treated so badly by a dealership looking for a new car for my son for Christmas. Sam the manager and Will the salesmen were very Rud I've never been treated so badly by a dealership looking for a new car for my son for Christmas. Sam the manager and Will the salesmen were very Rude and wanted to charge me more than asking price. As a returning Go Auto customer, I thought the experience would have been the same as when I purchased my F-150.... Guess not. It's a good thing that there is so much competition among Ford dealers in Edmonton. I'll take my money elsewhere More

Awful experience We went in to enquire about a Ford Edge and they showed me an escape for some strange reason after we cleared that up we looked at a few 2016 Ford Edg We went in to enquire about a Ford Edge and they showed me an escape for some strange reason after we cleared that up we looked at a few 2016 Ford Edges we test drove the one we liked and went inside to make a deal after around an hour or more of negotiating and the salesman running back and fourth to his manager we came to an agreement that we liked and made sense this took a total of nearly four hours by the time we went through finance. We arranged to come back the following day at an agreed time to sign the papers and collect the car when we got there it wasnt cleaned and had no gas, in a brand new SUV. They had to take it somewhere to get cleaned while all this was happening we were made wait in the lobby until the salesman got back with our Edge. After he got back we then went into finance to sign the papers and go home this is where we felt under pressure to take out all the extended warranty at an extra 170 bi weekly, completely ridiculous and after we said no they finance guy got really frustrated think his name was dale or something like that. The whole process form seeing the SUV to collection took around 9 hours plus when we got home the touchscreen was scraped and we were told it was a V6 numerous times and it's definitely not. I don't mind that it's not a v6 but the fact they didn't even know what they are selling was the worst More

Scammers and Thieves Great vehicle, horrible experience, professional scam artists at work , made me pay for custom tires, and pay for stock tires , and stole my stock ti Great vehicle, horrible experience, professional scam artists at work , made me pay for custom tires, and pay for stock tires , and stole my stock tires and refuses to answer my calls or return, manager is shady, improperly installed my custom tires, car was shaking on highway, almost swerved off road and hit a semi truck, called them continuous times, just found out by ford that they also sold me a defective custom tire and did not balance properly, will be sending this and a letter to ford motors, BBB, google reviews, and yellow pages to know how shady they are. Will be speaking with lawyers as well if any legal action can be taken. Avoid the following people that work here: Sales Manager: Ali Sales Person: Aaron Parts Manager: Scott More

Pretty good experience. The whole process of purchase from Kentwood was pretty painless. A few little hiccups here and there, which is expected when you are dealing with a ve The whole process of purchase from Kentwood was pretty painless. A few little hiccups here and there, which is expected when you are dealing with a very busy dealership. Asa Thomas, my sales AND finance guy was the first sales person I've dealt with at a car dealership that actually knew all of the features etc of the vehicles he is selling. RARE. And he was as quick as he could be with the whole process. Had a few extras thrown in because the truck I wanted had some mileage to it, and I wanted new. Free backup sensors, free remote start. I see a lot of negative reviews for this dealership, but I really didn't get that vibe when I went in. I guess the trick is to know what you want beforehand, know what you want to spend (and know that you may need to be flexible), and your process will be pretty painless. And to save everyone the trouble, make sure you are very clear on whether or not your budget is flexible, and that if they cannot find what you want within your budget, that you WILL walk away. The haggle is part of the fun! Anyway use this referral code "JHUPB", and you'll be treated quite fairly, I have no doubt. Good luck. More

They bought my truck back after one month... Yikes I bought a used 20,000km f350 from Kentwood. After one month they bought the vehicle back from me. They put a rubberized under spray under the truck w I bought a used 20,000km f350 from Kentwood. After one month they bought the vehicle back from me. They put a rubberized under spray under the truck without first washing the mud off, so they sprayed over the mud. They tried to fix it, service manager said that is the best he can do. Still had mud underneath the rubber coating. Installed mud flaps on the front of the truck with two screws to the fender, had one blow off on the highway, damaging the side of the truck. The cup holders were gross and sticky when I bought it, every time I went to pick it up they said they would detail that, but never did. So glad they bought the truck back. I wish no one would ever have to deal with what I did. Please do your research before you buy a vehicle, check over the work they do. Record your conversations by emails to protect yourself. More

New f150 Sales team treated me great they went out of they're way to make the deal go through I have already referred people who are looking for a vehicle to t Sales team treated me great they went out of they're way to make the deal go through I have already referred people who are looking for a vehicle to them More

Stupid dealership -worst in all over Edmonton I bought a 2013 Ford Mustang from this so called dealership and these people sold me the car with no tools.The foam kit which I got with my car is emp I bought a 2013 Ford Mustang from this so called dealership and these people sold me the car with no tools.The foam kit which I got with my car is empty and they don't even know that. I strongly recommend you not to visit this stupid and worst dealership ever in Edmonton. Frankly ,I don't even wanna give them 1 star . More

Great Service Appreciated the personal attention that we received from all of the staff involved. Our salesman took the time to listen to what we were looking for Appreciated the personal attention that we received from all of the staff involved. Our salesman took the time to listen to what we were looking for and made everything work for us. My husband also purchased new and was very happy with the service from the same salesman. More

Pleasant My experience at Kentwood Ford was a pleasant experience! The dealership sales people were friendly knowledgable and not pushy at all. They wanted to My experience at Kentwood Ford was a pleasant experience! The dealership sales people were friendly knowledgable and not pushy at all. They wanted to know what I wanted in a vehicle, and provided me with a vehicle to meet my needs and expectations. More

Bad customer service Never ever try kentwood Ford for what so ever reason...... Went there and told them my budget was $15000-25000.... The salesman Aarron Murphy agreed.. Never ever try kentwood Ford for what so ever reason...... Went there and told them my budget was $15000-25000.... The salesman Aarron Murphy agreed..... After sweet talking me to different options they ended up landing me to $29700 which is $5000 above my budget..... I told them that let me check with my insurance see if I will get a good deal.....my insurance was too high and returned to them that I changed my mind will not be getting the car .... The so called Aarron Murphy become very rude to me saying go away!!!! and trying to humiliate me.... I have never seen such an attitude for centuries....don't go close to these guys More