Kentwood Ford

Super happy Friday In the first 10 seconds I Was greeted by Jenn Lu ( sorry if I didn’t get the name right). I explained what was my visit purpose and they were able In the first 10 seconds I Was greeted by Jenn Lu ( sorry if I didn’t get the name right). I explained what was my visit purpose and they were able to take my Raptor in, without appointment. While I was waiting, Jenn Lu, explained me few interesting things about preventive maintenance in my unit. Didn’t felt like I was waiting bored. Visited to Show Room, coffee, few extra info... and time was pleasantly gone. Thank you Jenn Lu and thanks to the technician! Easy Friday! More

Best service centre in Edmonton Professional and courteous people with smiles and compassion to customers needs. Took my new Ford F-150 in for the first oil change and was treated as Professional and courteous people with smiles and compassion to customers needs. Took my new Ford F-150 in for the first oil change and was treated as if I was the most important person there Will always refer my friends and family to these nice folks More

Routine maintenance checkup - great service When I go for my routine maintenance checkups I normally deal with Darren who always provides me with great customer service. I would say he goes abov When I go for my routine maintenance checkups I normally deal with Darren who always provides me with great customer service. I would say he goes above and beyond to help me out the best he can. All of your staff I deal with are always friendly and knowledgeable and one of a few reasons I came back to Kentwood to purchase a new vehicle last year. Nothing but positives to say. More

Amazing experience Jen was my service advisor, she made the whole experience fantastic! My rims looked new again. I would like to thank Michelle who did the detail on my Jen was my service advisor, she made the whole experience fantastic! My rims looked new again. I would like to thank Michelle who did the detail on my vehicle I was very happy. More

Best Service, friendly and sincere Jen is amazing, truly caring as well as sincere. All the staff were a pleasure to deal with, Ron (shuttle driver) super friendly and such a great guy Jen is amazing, truly caring as well as sincere. All the staff were a pleasure to deal with, Ron (shuttle driver) super friendly and such a great guy with a huge heart! All of the staff were a pleasure and the family environment at Kentwood is a breath of fresh air!! More

Very professional. I was just passing by the shop and decided to stop in to make and appointment for service on my F350 diesel. I was very pleased, when they said that t I was just passing by the shop and decided to stop in to make and appointment for service on my F350 diesel. I was very pleased, when they said that they can accommodate me right away. 2 hours later I get a call saying the truck was ready. Oil change and all the regular maintenance done. No hassle, friendly service. More

Keeping in touch with the customer. After buying several vehicles from Kentwood in the past, and considering upgrading to a newer vehicle, we were a little dissapointed by the lack of co After buying several vehicles from Kentwood in the past, and considering upgrading to a newer vehicle, we were a little dissapointed by the lack of communication between the finance depdepartment and the salesman. Unfortunately, we were to much negative equity but in my oppinion, we should have been told that through a phone call at the very least. On a positive note. I am still happy to get our vehicles service at Kentwood. More

Great service The service was great and done fast. the staff was friendly, courteous and helpful. Will definitely take my car back again if needed. Thanks again The service was great and done fast. the staff was friendly, courteous and helpful. Will definitely take my car back again if needed. Thanks again More

Recall was done I think that I was the one who managed the process, I called the shuttle to pick me up while my advisor didn’t call me to tell me that my car is ready I think that I was the one who managed the process, I called the shuttle to pick me up while my advisor didn’t call me to tell me that my car is ready to go, the shuttle told me that he is coming in 20 minutes and he took 40 m to reach me. It was a big wasting time and I believe I should have a loaner . More