Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Shaw Toyota
Toronto, ON
351 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
351 Reviews of Ken Shaw Toyota
October 28, 2015
A surprise when purchasing winter tires for my Sienna I decided that our trips through the Pennsylvania Mountains and Ontario required proper winter tires. Since we shop at Costco we checked prices, avai I decided that our trips through the Pennsylvania Mountains and Ontario required proper winter tires. Since we shop at Costco we checked prices, availability and installation procedures. Costco did not have the tires in stock for the next several weeks and we would have had to take our chances going to the store to see if they could fit us in that day, they do not give appointments. One call to Shaw's Parts Department connected me with a knowledgeable and polite Rep who explained the merits of each tire and when I chose" Michelin Latitude Tires" the price quoted was less than Costco and the tires (special order for 18" rims) could be installed the next day. I had to delay it one more day because of previous appointments. The tires and their installation was smooth and properly handled. The van was spotless. A very successful purchase, many thanks More
by Patricia H.
Employees Worked With
David Bates, Service Advisor Technician unknown, David Bates
October 22, 2015
Consistently good service I have been a customer of Ken Shaw for 12 years . In that time i have had purchased 2 new cars from them and have had 4 cars serviced by them. Never h I have been a customer of Ken Shaw for 12 years . In that time i have had purchased 2 new cars from them and have had 4 cars serviced by them. Never had a negative experience. A couple of years ago my new Camry was destroyed in a flood. One phone call to Joe and the process of replacing it was taken care of. He arranged a replacement within hours. He helped make a bad experience as easy as possible. The service and sales staff has always taken the time to "listen" and then clearly explain and recommend options. Polite , courteous and they even know my name . More
by beans
Employees Worked With
David , Nadine , , Nadine Scott, David Bates
October 20, 2015
Excellent Customer Service Delivery The staff at the dealership were courteous and very friendly. I was attended to right away and servicing of my car was as prompt as you would expect. The staff at the dealership were courteous and very friendly. I was attended to right away and servicing of my car was as prompt as you would expect. Great Job. More
by Philip Ibonye
Employees Worked With
Jenny
October 05, 2015
A car dealership that really delivers! My husband and I have been dealing with Ken Shaw Lexus Toyota since 1991 when we bought our first Camry. In 2001 we bought our second Camry, an XLE, My husband and I have been dealing with Ken Shaw Lexus Toyota since 1991 when we bought our first Camry. In 2001 we bought our second Camry, an XLE, which I am still driving and absolutely love. The people in their service department are excellent. Nadine and Teresa are amazing and make each visit a pleasure. I love my Toyota! ... Esther F More
by estherf
Employees Worked With
Nadine, Teresa and all of the Ken Shaw Lexus Toyota service department, Teresa Milewska, Nadine Scott
July 31, 2015
my first new car purchase I've recently purchased my first brand new vehicle at Ken Shaw and I must say that Chris Jones in sales and Rick in finance made it an absolute pleasu I've recently purchased my first brand new vehicle at Ken Shaw and I must say that Chris Jones in sales and Rick in finance made it an absolute pleasure to deal with and will make buying another vehicle at another dealership extremely difficult due to the great service and attention they provide to there customers. Any questions or concerns I had they took the time to listen and address my concerns promptly and made me feel at ease knowing I made the right decision in choosing Ken shaw Toyota to buy my new Toyota venza. I wanted to thank Chris, Rick and Ken for all they've done for me in creating a truly memorable experience. Thanks again Ken shaw Gord Hunt More
by gordhunt
Employees Worked With
chris Jones, Rick in finance and Ken sales manager , Kenny Shaw, Chris Jones, Rick Walter
March 11, 2015
Poor Customer Service My carpet was wet so I brought my car in to be checked for a leak and suspected disconnect drain hoses. They told me no leaks. After leaving my car ou My carpet was wet so I brought my car in to be checked for a leak and suspected disconnect drain hoses. They told me no leaks. After leaving my car out in the rain (always parked in the garage) I noticed the carpets were wet again (1yr later). I took it to Ken shaw and they found disconnected drain hoses. I complained that this should have been resolved before and that I shouldn't have to pay twice and now I have a moldy carpet which would cost thousands to replace. Nelson the service manager didn't offer any solution. My service records show that I had the inspection done before. I had to argue with him to reduce my bill which he did by $25 when it should have been covered because of their mistake. Poor service. More
by jbeau
Employees Worked With
Nelson Verissimo
March 10, 2015
For the love of RAV Just leased our new 2015 RAV4 Limited, which is an AWESOME ride. We had the pleasure of dealing with Helder Pacheco who was amazing, & made the whole Just leased our new 2015 RAV4 Limited, which is an AWESOME ride. We had the pleasure of dealing with Helder Pacheco who was amazing, & made the whole process enjoyable. He was courteous, thorough & very personable...he even helped us set our radio presets! :) To our surprise we got the car even earlier than was promised. It's this fantastic level of service at Ken Shaw, that makes it THE best dealership to in Toronto. More
by The Girls
Employees Worked With
Helder Pacheco
December 24, 2014
In with a Matrix, out with a Camry Great experience turning in my leased 2011 Matrix for a brand-new 2014 Camry SE! Chris Jones was very helpful, even though I came in looking for a RA Great experience turning in my leased 2011 Matrix for a brand-new 2014 Camry SE! Chris Jones was very helpful, even though I came in looking for a RAV4, in the course or our conversation it turned out that Camry was also a viable option, met my monthly payment expectations and the SE came loaded with leather and moonroof package. Thank you, Chris, and everyone at KSLT for making this upgrade such a painless experience for me! Another big reason for me to have stayed with this dealership is the fact that the service department is open until midnight on weekdays -- always helpful for a busy guy like myself. No need to worry about missing something at work and I can always bring my laptop to the cafeteria and stay connected. More
by romank21
Employees Worked With
Chris Jones
September 24, 2014
KSLT AND TONY LAWRENCE ARE THE BEST! It is a pleasure to say that we have purchased all of our new cars at KSLT since 1995. Product Advisor Tony Lawrence has provided us with the best new It is a pleasure to say that we have purchased all of our new cars at KSLT since 1995. Product Advisor Tony Lawrence has provided us with the best new car purchase experience each time. He demonstrates a high level of product knowledge and passion about the Toyota brand. His expert negotiation skills result in a fair price to suit one's budget. His approach throughout the process reflects the KSLT motto 'Customer Driven'. His professionalism and positive, upbeat attitude help make the purchase process stress free. Thanks to Tony, buying a new car is a pleasure. KSLT, Toyota vehicles, and salesperson Tony Lawrence are the best! More
by carolchod
Employees Worked With
Tony Lawrence
September 13, 2014
'good new experience' i bought toyota sienna i got excellent price good service thanks to mr. anwar sales person working with this dealership. keep up good work anwar i bought toyota sienna i got excellent price good service thanks to mr. anwar sales person working with this dealership. keep up good work anwar More
by arsh
Employees Worked With
mr.anwar, Anwar Kamran
