Ken Shaw Toyota

Repair of KDDS system on 2011 Toyota 4Runner I had an issue with the KDDS system which the dealer had never seen. Nelson went out of his way to research the issue and worked to minimize the cost I had an issue with the KDDS system which the dealer had never seen. Nelson went out of his way to research the issue and worked to minimize the cost of the service. During and between visits Nelson did a great job keeping me up to date re parts on order from California and work status as the job was completed. While Nelson was on vacation, he did a seem less transition to Teresa. The customer service at Ken Shaw Toyota is second to none. The service hours, Monday to Thursday to midnight, are most convenient, and a huge plus! I would recommend Ken Shaw's service department to everyone! It's a great team doing a fantastic job! More

My car buying experience was very positive - from the moment I contacted the dealership to the moment I drove my new vehicle off the lot. The service from Joe was exceptional, and I was made to feel wel moment I contacted the dealership to the moment I drove my new vehicle off the lot. The service from Joe was exceptional, and I was made to feel welcomed the moment I arrived. They were very flexible in arranging the deliver meeting at a time that was convient for my schedule, and spent the time to walk me through all the options available. I felt that I was in the 'drivers seat' and they were acting as a great consultant to my decision. Well done Ken Shaw Toyota! More

I am pleased to write a review for Ken Shaw Toyota and would highly recommend visiting this dealership if you are considering purchasing a car. We just bought our 4th brand new Toyota from this dealership would highly recommend visiting this dealership if you are considering purchasing a car. We just bought our 4th brand new Toyota from this dealership and as usual, was extremely pleased with the service from start to finish. From the moment we walked into the showroom, we were given our space and time to view the vehicles. On our first visit, we test drove two vehicles and had some initial questions answered. We went home to do our 'homework' with a promise to return. On our second visit we were ready to make a purchase. Our Professional Sales Advisor was approachable, friendly, knowledgeable and demonstrated a thorough understanding of the vehicle we were interested in. He was able to answer all of our questions and provided insight into areas we hadn't thought about to discuss. He was able to compare the Toyota that we were interested in to other similar makes. At all times, he remained professional in his views about these cars, discussing their pros and cons. After deciding to purchase our vehicle, the entire process went extremely smoothly. A price was negotiated (including a trade in of our previous Toyota). Necessary paper work was completed efficiently and all questions answered. When picking up our brand new vehicle, our Sales Advisor took the time to review the car's features throughly with me. He hooked up my bluetooth and told me to call him or drop by any time if I had further questions. At no time did I feel rushed. He was patient and thorough in his explanations. He was a great 'teacher'! Thank you Ken Shaw for such a great experience! We'll be back! More

As a Toyota car owner for more than 25 years, this is the best Toyota dealership I have had the pleasure to experience. Their service and customer relations are exemplary. I especially appreciate this dealer best Toyota dealership I have had the pleasure to experience. Their service and customer relations are exemplary. I especially appreciate this dealership's longer hours, shuttle service and "no appointment necessary" service for certain things. They have also been excellent in a service pinch. When I had a vandalized rear window wiper during a blizzard, and another time both brakes lights burnt out, it was fixed without an appointment. I love, love, love the Ken Shaw dealership. More

I was looking for a used car and had decided on a toyota matrix. Everything went great, but what really went above and beyond was when there was a small issue with the cd player after purchase I called Kevi matrix. Everything went great, but what really went above and beyond was when there was a small issue with the cd player after purchase I called Kevin who was the person who i mainly dealt with. After apologizing he bought me lunch and fixed the problem within an hour. They really made the experience easy and enjoyable. More

We just picked up the sixteenth vehicle my family has purchased from Ken Shaw Lexus Toyota. Needless to say we keep going back because the sales and service experience is invariably fairly priced and ple purchased from Ken Shaw Lexus Toyota. Needless to say we keep going back because the sales and service experience is invariably fairly priced and pleasant. I have and will continue to recommend the Dealership to anyone interested in a top quality dealer relationship. More

We were very impressed with Karen’s outstanding customer service, she was knowledgeable, professional and friendly and most of all she understood our needs and wants. Karen’s knowledge and honest advice was service, she was knowledgeable, professional and friendly and most of all she understood our needs and wants. Karen’s knowledge and honest advice was well above three previous new car salespersons we visited at competing brands/dealers. We definitely will recommend Karen to our friends and family. More

The staff at Ken Shaw Toyota/Lexus have always been friendly and personable in their dealings with our family. They have been helpful in the selection of vehicle we have purchased, without pressuring friendly and personable in their dealings with our family. They have been helpful in the selection of vehicle we have purchased, without pressuring us to buy. We have dealt with Ken Shaw since 1984, and have had 5 different vehicles. Part of the reason they have always been in good shape is due to the expertise of the Service Department. More

I would like to comment on my amazing experience at Ken Shaw Lexus Toyota, I was privileged enough to have Helder to assist me in my search for my first car. He was great right from the start, very kind an Shaw Lexus Toyota, I was privileged enough to have Helder to assist me in my search for my first car. He was great right from the start, very kind and friendly, funny and very knowledgeable. He answered every question I asked with great detail and made me very comfortable in my decision. Even after I'd picked my car up he told me I would be able to contact him any time if I had a question or concern. I would defenitly recommend the dealership and Helder to my friends, family and anyone looking for amazing service and a great quality vehicle. More

We bought our Scion TC from Ken Shaw dealership and we had great customer service from Karen Howell and Rick Walter. Both Karen and Rich provided AMAZING and EXCELLENT customer service and make us feel had great customer service from Karen Howell and Rick Walter. Both Karen and Rich provided AMAZING and EXCELLENT customer service and make us feel special. The great service, accommodating and the following up after made us satisfied and we are going back to buy another car in the near future. We appreciate their attention and dedication to their job in making sure that we got what we were looking for. Our experience with Karen and Rick will be definitely recommended to our family and friend. More