Ken Shaw Toyota

Ken Shaw Toyota saved the reputation of Toyota. My experience with Toyota Vehicles has been positive over the last 25 years. However, my fiancé and I walked into Don Valley Toyota on Steeles an My experience with Toyota Vehicles has been positive over the last 25 years. However, my fiancé and I walked into Don Valley Toyota on Steeles and Woodbine and attempted to buy a car. I must admit that I was dressed casually and suffer severe respiratory problems and my fiancé is a visible minority in Canada. We were ushered and test drove around for an attempted to purchase a used car. The salesman told us that according to his manager, we could not purchase the vehicle as it was not certified. They took the keys from my car and apparently appraise it. We were waiting for 90 minutes with no water and one came to speak to us. As a person who suffers, I was very aware that they were not interested in dealing with a handicap or my fiancé. To make the story short, I contacted the general manager of Don Valley Toyota and we play telephone tag for a few times and then he sent me an email. I requested that he review the video tapes that are all over Weins Canada auto dealerships ( Weins Canada currently in Ontario owns 6 car dealership that I am aware of including Don Valley Toyota). The general manager, Charles Grant sent me back an email that was very aggressive stating that he would defend Don Valley Parkway Toyota to the end degree no matter what they did. I subsequently followed up with a phone call stating that I would like to have a telephone conference with him to discuss this matter but he ignored it. I registered a complaint with Toyota Canada, however they haven't responded. My fiancé and I attended Ken Shaw Toyota on St. Clair Ave. We were treated like human beings from their salesman Walter Kikhard. He was honest and he was fair. We purchased three vehicles from him within four to five weeks period. Ken Shaw Toyota and the representatives are very impressive and they were simply straightforward and honest. Walter has gone far and above for us to be comfortable with Toyota again. He was a gentleman and a man of his word. He works very hard to get the deals done. We were very impress with Walter and his attention to detail, knowledge and has sense of humour. He even gave us a complimentary Toyota bears with each purchase. We would recommend Ken Shaw Toyota and rank them among the top. Toyota Canada should recognize Ken Shaw Toyota as the best dealership in Canada for customer relations and quality of product. More

A friendly and knowledgeable services. The location is being under renovation but the staff have made every effort to comfort the customer. My salesman (Tom Vu) was extreme helpful in eve The location is being under renovation but the staff have made every effort to comfort the customer. My salesman (Tom Vu) was extreme helpful in every way to make our purchase a pleasant experience. Definitely I will recommend Tom Vu to my family members and my friends if they are looking for a new car. More

Nadine Scott Nadine is a very knowledgeable employee and has a very pleasant personality.As I am a long time customer (1972) and Nadine has been with you for quit Nadine is a very knowledgeable employee and has a very pleasant personality.As I am a long time customer (1972) and Nadine has been with you for quite a while our paths have often crossed. Each time she has been most helpful in every way in a very business-like way but still very cheerful and helpful. I hope you will try to keep her until she retires. I also recommend a raise in pay if possible. More

excellent service speechless fantastic We buy a brand new rav4 se white color yesterday and there is 1 person who entertain us.He is Tom very good person a person that you can trust.Start f We buy a brand new rav4 se white color yesterday and there is 1 person who entertain us.He is Tom very good person a person that you can trust.Start from the beginning up to the end he was there explain everything answer all our question very helpful and believe it or not he gve us something to drink and food.We are so very happy for the services 200% we recommend thiis dealership and of course look for Tom Vu and Zoran Maksic.Guys we salute you....Promise we will recommend you. More

Good experience. Friendly service. The staff at Ken Shaw were very helpful and friendly. Chris Jones was quite knowledgeable. He was very patient with me, who does not know much about c The staff at Ken Shaw were very helpful and friendly. Chris Jones was quite knowledgeable. He was very patient with me, who does not know much about cars. I also like the picking up and dropping off service staff. They were very accommodating. Overall, a very good experience! More

Excellent Service My vehicle purchase from Ken Shaw Toyota was a terrific experience. The sales associate was knowledgeable, organized, prompt and professional. I will My vehicle purchase from Ken Shaw Toyota was a terrific experience. The sales associate was knowledgeable, organized, prompt and professional. I will definitely being purchasing my next car from Ken Shaw. More

Amazing service!!!! I bought my brand new Rav 4 from Ken Shaw dealership about a month ago. I received great service from all the staff there. ken shaw and his brother Pa I bought my brand new Rav 4 from Ken Shaw dealership about a month ago. I received great service from all the staff there. ken shaw and his brother Paul even put on a informative session after buying the car.... was very impressed they took the time to do this! Chris Jones was truly amazing during my purchase. He was not pushy at all, very informative and made me feel at ease with such a big purchase. Highly recommend!!!!! More

I would recommend this dealership I bought two vehicles from Ken Shaw Toyota. This is a family dealership with very seasoned personnel. I dealt with Will Erichsen, who was very kind a I bought two vehicles from Ken Shaw Toyota. This is a family dealership with very seasoned personnel. I dealt with Will Erichsen, who was very kind and knowledgeable on everything. Will is very tech-savvy and knows how to explain all the "complicated" features of modern vehicles. The dealership is under construction, so it can be a bit chaotic at times. Hopefully the construction is finished soon and the experience is much better. Thanks Will for taking care of me and my family. More

Great customer service Will Erichsen delivered my New Rav-4 and was fantastic! Great sense of humor and very likable. I would recommend Ken Shaw Toyota to anyone inquiring Will Erichsen delivered my New Rav-4 and was fantastic! Great sense of humor and very likable. I would recommend Ken Shaw Toyota to anyone inquiring about purchasing a vehicle. More