Ken Shaw Toyota

It is my 1 first time Buying a car in Canada. And lucky that I had met Zoran, he is really a professional Finance person who had provided good service and financial plan to my husband and myself. Thank you that I had met Zoran, he is really a professional Finance person who had provided good service and financial plan to my husband and myself. Thank you so much Zoran. More

Thank you Kevin.You were very helpful with our recent purchase of our Rav4.Friendly and great service all around.Appreciate replacing our key battery very much.Regards Larry and Kathleen. purchase of our Rav4.Friendly and great service all around.Appreciate replacing our key battery very much.Regards Larry and Kathleen. More

I recently bought a vehicle from them and I was treated very well but the sales rep, Nader Behzadi. He took good care of of me throughout the buying process. Thank you! very well but the sales rep, Nader Behzadi. He took good care of of me throughout the buying process. Thank you! More

Was very happy with the sales person Bob. We bought a used car from him. He was very professional and knowledgeable about the vehicle. He offered excellent customer service. Bob was awesome and we reco used car from him. He was very professional and knowledgeable about the vehicle. He offered excellent customer service. Bob was awesome and we recommended him to anyone who would like to buy a car from this dealership. More

got my car today with a great deal, i love it!! Manpreet helped all the way through, waited for me for 2 hours to get my car! She's awesome! helped all the way through, waited for me for 2 hours to get my car! She's awesome! More

So just returned from a 45-minute trek from the eastside to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought th to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought that this place would be a great place to purchase my vehicle. Normally my family purchases their vehicles from Brimell Toyota but despite their advice, I thought I would give this place a shot. Unfortunately, this place did not live up to their reviews. Yesterday 2 hours before my scheduled appointment they called to reschedule me, which I understood and appreciated the advanced notice. Today 5 minutes before my scheduled appointment their salesman Bob called me to ask if I can come an hour later and called it a "courtesy call" as if he was doing me a favor by giving me a heads up that they can meet me for an already re-scheduled time. Worst yet, after rescheduling he calls me again to tell me the car that I have been looking to buy was sold 30 minutes before. The funny thing was that there were two of them posted for sale ("both recently sold earlier today"), and coincidentally there were now two later models of the same vehicle available for 5k extra that was not posted anywhere. Sounds like a good ol bait and switch to me. Well, now I've driven 45 minutes to take a look at a car that wasn't even there after being rescheduled twice. Now to be fair, there are covid-restrictions and a reduced capacity of people in the showroom. So granted let's take that into account. But for them to call me 5 minutes before my scheduled time to reschedule me an hour later and also tell me that the vehicle I've traveled to see was no longer available (as of who knows when) leads me to conclude that it is either administrative incompetence or sleazy business tactics. Regardless of the intent, both these possibilities lead me to believe that this place should be avoided at all costs. Save yourself the headache, and if you're coming from as far as I am save yourself the travel and head to Brimell Toyota if you're coming from the eastside. My family bought 2 vehicles from this location and have never dealt with the runaround that I've gone through these last couple of days. The moral of the stories kids; listen to your parents and go to a dealership they trust. More

Was very helpful when I leased my vehicle he wasn’t even the sales representative and went of his way to assist me provide me with details and followed up w all of my concerns. Made me feel like a customer the sales representative and went of his way to assist me provide me with details and followed up w all of my concerns. Made me feel like a customer and not just a number! Amazing and I hope everyone is able to the quality of service I’ve received each time I’ve gone into the dealership ever since !!!!!! More

I worked with Nader Behzadi to get the car I needed - he offered excellent customer service. John Fauteux was also excellent and very responsive in connecting me with the people and information I needed. offered excellent customer service. John Fauteux was also excellent and very responsive in connecting me with the people and information I needed. More

Bob Mehra provided wonderful service to me and my family. Very patient and helpful. We found a car that we like and fit our budget. Very happy Very patient and helpful. We found a car that we like and fit our budget. Very happy More

Hello, I'm too happy with my Toyota C-HR.... the price and the customer service was Excellent... Thanks for Ken Shaw Teams and special thanks to Bob Mahra. and the customer service was Excellent... Thanks for Ken Shaw Teams and special thanks to Bob Mahra. More