Ken Shaw Toyota

So just returned from a 45-minute trek from the eastside to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought th to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought that this place would be a great place to purchase my vehicle. Normally my family purchases their vehicles from Brimell Toyota but despite their advice, I thought I would give this place a shot. Unfortunately, this place did not live up to their reviews. Yesterday 2 hours before my scheduled appointment they called to reschedule me, which I understood and appreciated the advanced notice. Today 5 minutes before my scheduled appointment their salesman Bob called me to ask if I can come an hour later and called it a "courtesy call" as if he was doing me a favor by giving me a heads up that they can meet me for an already re-scheduled time. Worst yet, after rescheduling he calls me again to tell me the car that I have been looking to buy was sold 30 minutes before. The funny thing was that there were two of them posted for sale ("both recently sold earlier today"), and coincidentally there were now two later models of the same vehicle available for 5k extra that was not posted anywhere. Sounds like a good ol bait and switch to me. Well, now I've driven 45 minutes to take a look at a car that wasn't even there after being rescheduled twice. Now to be fair, there are covid-restrictions and a reduced capacity of people in the showroom. So granted let's take that into account. But for them to call me 5 minutes before my scheduled time to reschedule me an hour later and also tell me that the vehicle I've traveled to see was no longer available (as of who knows when) leads me to conclude that it is either administrative incompetence or sleazy business tactics. Regardless of the intent, both these possibilities lead me to believe that this place should be avoided at all costs. Save yourself the headache, and if you're coming from as far as I am save yourself the travel and head to Brimell Toyota if you're coming from the eastside. My family bought 2 vehicles from this location and have never dealt with the runaround that I've gone through these last couple of days. The moral of the stories kids; listen to your parents and go to a dealership they trust. More

Was very helpful when I leased my vehicle he wasn’t even the sales representative and went of his way to assist me provide me with details and followed up w all of my concerns. Made me feel like a customer the sales representative and went of his way to assist me provide me with details and followed up w all of my concerns. Made me feel like a customer and not just a number! Amazing and I hope everyone is able to the quality of service I’ve received each time I’ve gone into the dealership ever since !!!!!! More

I worked with Nader Behzadi to get the car I needed - he offered excellent customer service. John Fauteux was also excellent and very responsive in connecting me with the people and information I needed. offered excellent customer service. John Fauteux was also excellent and very responsive in connecting me with the people and information I needed. More

Bob Mehra provided wonderful service to me and my family. Very patient and helpful. We found a car that we like and fit our budget. Very happy Very patient and helpful. We found a car that we like and fit our budget. Very happy More

Hello, I'm too happy with my Toyota C-HR.... the price and the customer service was Excellent... Thanks for Ken Shaw Teams and special thanks to Bob Mahra. and the customer service was Excellent... Thanks for Ken Shaw Teams and special thanks to Bob Mahra. More

Other Toyota dealership (example: Toyota on Queen and Toyota on Don Mills) treated me like I was wasting their time for asking questions and for requesting a test drive. Went to Ken Shaw Toyota even thou Toyota on Don Mills) treated me like I was wasting their time for asking questions and for requesting a test drive. Went to Ken Shaw Toyota even though it was 1.5 hours commute. Michael Naraine treated with respect and answered all my questions. They even allowed me to take the car home for a second opinion. I immediately went back and bought my 2020 Rav4 XLE Premium. If you are looking to purchase or even just look around what Toyota has to offer, I highly advise others to visit Ken Shaw Toyota dealership. More

Many thanks to Tony, Zoran and Teresa for their excellent customer service. You are the reason I keep coming back to Ken Shaw. Thank you! customer service. You are the reason I keep coming back to Ken Shaw. Thank you! More

Thanks to our sales rep, Nader Behzad, who was not only friendly and helpful, but most importantly, gave us a great Red Tag deal on a new 2020 RAV4 XLE. The design and detal makes the RAV4 a joy to drive. friendly and helpful, but most importantly, gave us a great Red Tag deal on a new 2020 RAV4 XLE. The design and detal makes the RAV4 a joy to drive. More

Shahar took the time to understand our needs on a personal level, it truly shows much attention she pays toward her customers. Thank you again. personal level, it truly shows much attention she pays toward her customers. Thank you again. More

Our family would like to give a huge thank you to Fraser, Rick and Attilio for helping us with choosing, financing and purchasing our new family vehicle!  As our family grew we were in search for a bigger ve Rick and Attilio for helping us with choosing, financing and purchasing our new family vehicle!  As our family grew we were in search for a bigger vehicle that was reliable and affordable for us!  You all made our experience easy!  Thank you for your knowledge, expertise and kindness!  We are very happy with your service and will enjoy our vehicle for years to come!  Trevor, Jessie and family More