Ken Shaw Toyota

Came in to look at the pre-owned lot and was given Anwar to show me a car I was interested in. At first, he was very energetic, and welcomed me to see the car, and give it a test drive. After the test drive to show me a car I was interested in. At first, he was very energetic, and welcomed me to see the car, and give it a test drive. After the test drive, he asked if I were buying today/ at that moment and I said no as I still had an appointment with the new car lot with Ken Shaw Toyota, as well as other brands to consider, and to gain advice from family. Once I had said that, his total mood changed where he essentially did not want to talk to me anymore, and he was extremely passive when I began asking questions regarding pricing break down. I felt extremely disrespected by his mood change and dryness in answers as it gave me the notion that I was not of interest to him as he could not close a deal on me at that moment, though I had three valid reasons. He even pulled down his face mask at his desk in order to show me his facial expression of irritation, anger and dissatisfaction. Other dealerships did not treat me this way, including Ken Shaw's own Helder, who I do recommend in the new car department. Anwar was most likely talking to me just for the commission sale, rather than for my needs to gain information, which is not in line with Toyota's Vision and Mission statement which are: to be respected, and attract + attain customers. Though I do love the Toyota brand, I will not be recommending any of my family or friends to go to their pre-owned department due to this interaction with Anwar. More

Dave Bates is always kind and looks after our needs very professionally. Thanks Ken Shaw for wonderful staff! We love to come back and refer our friends as well. professionally. Thanks Ken Shaw for wonderful staff! We love to come back and refer our friends as well. More

Manpreet Kaur made buying my new used car easy. Great information and the process was made clear. Test drive was great Love my 2018 Camry hybrid. Thanks Manpreet information and the process was made clear. Test drive was great Love my 2018 Camry hybrid. Thanks Manpreet More

From Cambridge and have travelled as far as Ottawa to buy the used Toyota car or truck that I have been interested in. We always look for the best deal for the best money. Bought a 2019 Corolla SE from this the used Toyota car or truck that I have been interested in. We always look for the best deal for the best money. Bought a 2019 Corolla SE from this dealership. The salesman that we worked with was very good and tried very hard to make to make everything right. His name is Yusef Shareqi. Thankyou Yusef you seem to be a fine representative of the dealership you definitely deserve 5 stars. The used car manager that I dealt with did his best to rectify situations that I did not feel was warranted. I am sorry but I can not remember his name. I would have given 5 stars across the board but for the store policy I was not in agreement with. Many Thanks. I hope to enjoy this car for a long time to come More

Just bought a used 2015 Scion and worked with Kevin on getting it. Wonderful representative, really knows how to make a customer leave with a smile on their face. He was a pleasure to meet with an easy an getting it. Wonderful representative, really knows how to make a customer leave with a smile on their face. He was a pleasure to meet with an easy and outgoing personality. Thanks Kevin you get 5 stars from me. More

Manpreet demonstrated the utmost care in customer service. She is accomplished, timely, and detail oriented. It was a pleasure to work with her. -Lynne, Bolton service. She is accomplished, timely, and detail oriented. It was a pleasure to work with her. -Lynne, Bolton More

Kevin is an amazing person you can trust! Wonderful service and without hesitating I will definitely come back when I need a new car and will recommend him to others. service and without hesitating I will definitely come back when I need a new car and will recommend him to others. More

Kevin was helpful To us he deserves credit for is work , I would refer more people. Thank you Kevin and Ken Shaw Toyota team.Thanks I would refer more people. Thank you Kevin and Ken Shaw Toyota team.Thanks More

His so nice person and he helped me a lot regarding the vehicle that I bought from Ken Shaw Toyota. Thank you so much Kevin vehicle that I bought from Ken Shaw Toyota. Thank you so much Kevin More

Arthur Po is a great service rep and Ken Shaw a great dealership with an amazing service department. Bought my car at a different dealership but get all my service done at Ken Shaw. dealership with an amazing service department. Bought my car at a different dealership but get all my service done at Ken Shaw. More