Kelowna BMW

Will not be back to purchase or for service Even though I love the vehicle, I will not be back. I will go to Vancouver for any service work required. Service department has an "I don't care" a Even though I love the vehicle, I will not be back. I will go to Vancouver for any service work required. Service department has an "I don't care" attitude. Sales department was no better. I had a lease vehicle through the dealership and was purchasing it outright at the end of the lease. Since I did not purchase any extended warranty or go through their financing department or upgrade to a newer vehicle, they could not push me out the door quick enough. I even asked if they would wash the vehicle and they said NO! More

Mixed Bag Whilst some of the employees try really hard to do a good job, others are arrogant and surly. Their lack of knowledge of the products they have to sel Whilst some of the employees try really hard to do a good job, others are arrogant and surly. Their lack of knowledge of the products they have to sell and maintain is surprising, in a supposedly quality dealership. The Service department had a distinct lack of interest in solving issues arising from their work on my vehicle and showed no surprise at the problems my newly purchased vehicle was having. One unhappy customer. More

Great Service, back to basics! I have tried giving Kelowna a shot many times at my business and have to say that this time was different. I was not greeted with any strange approach I have tried giving Kelowna a shot many times at my business and have to say that this time was different. I was not greeted with any strange approach or old car sales stuff. Although I have know Ryan for years at this dealership, David was a great asset to my deal. We did not consider all cars before we got to the store and were pleasantly surprised at the level of service that was provided right to the last words off the lot. I can say that in my experience att his store that the management must have changed or something like that. What an awesome experience. My car is a very rare find and I did not consider the model entirely until David showed the car to me. Great Job!! More

We are very happy with David and Ryan Wicks. The deal went smoothly and I was encouraged to shop which makes me feel better about the approach from these guys. I will say there was no tacky pressure and went smoothly and I was encouraged to shop which makes me feel better about the approach from these guys. I will say there was no tacky pressure and the car is amazing, everything went well and they picked me up at my house so we did not have to make alternate arrangements. We will do this again for my wife's car in a year or so. More

I recently had my vehicle in for Service. Unfortunately I had to wait a week before parts could be available to fix the issue with the wheel bearing. It took several visits to properly diagnose the problem. had to wait a week before parts could be available to fix the issue with the wheel bearing. It took several visits to properly diagnose the problem. During the entire process the service department was courteous and kept me informed of what was going on. Despite the issue I was provided with a replacement a BMW to drive for the week. Overall for both Saels and Service Kelowna BMW has been excellent. More

Our experience with David was great and continues to be great. He took the time in selling the car and continues to be very helpful throughout the years. Thank you David! Kirsten is also an asset to the bu great. He took the time in selling the car and continues to be very helpful throughout the years. Thank you David! Kirsten is also an asset to the business. More

0 stars. Worst experience of my life buying a vehicle. I am considering seeking advice from a lawyer. We bought a "certified" 07 BMW X5 that they were marketing it as an "08 and somehow we didn't realize I am considering seeking advice from a lawyer. We bought a "certified" 07 BMW X5 that they were marketing it as an "08 and somehow we didn't realize any different until after we bought it. It had issues before we even drove it off the lot. I guess that should have been the first warning sign for us. The first issues were the suspension and air conditioning. Like I said this vehicle was supposedly certified. So when we asked them why these issues weren't caught or dealt with when it was "certified", the response we got was that they don't bother repairing these issues until they know the vehicle is sold. More like they don't repair it unless you notice the issue. I really question whether any "certified" vehicle from them has passed any sort of inspection. So within the first month of having the vehicle it was in the shop 3 times and it honestly spent more time in the shop being fixed than on the road. We asked the dealership after a month if we could just return the vehicle and get a different one. They did not want to do anything to help us and stopped answering our phone calls. The next problems were: heated seats/steering wheel, steering/tilt issue (causing the vehicle to stall while driving and almost causing an accident), navigation, air shocks, tail light electrical. When another mechanic looked at it he asked us whether it had been in an accident because one side of the frame is painted a different colour. The dealership did not mention anything about it potentially being in a serious accident. During all of these issues and repairs we were made to feel like we were ones in the wrong for being upset. We again asked if we could trade the vehicle back in for another one, and they said it us too old and has too many km. its been a year now and we have had over 20 issues and I don't see an end in sight. I would say they need to replace almost all of their staff as they provide horrible customer service. The only person who has been at all helpful is Kirsten. She is probably the only reason that dealership is still in business. It's too bad they are the only BMW dealership in town because I would have went to Vancouver to buy another BMW but I would still have to deal with kelowna for the service. (I previously purchased a BMW from Brian Jessel in Vancouver and it was nothing but a pleasure to deal with them). I will likely purchase another type of vehicle just so I don't have to ever deal with them again. Seriously reconsider if you are looking at buying a vehicle from them. You are far better off going to Vancouver (not to mention they are way over priced in kelowna). More

I took my vehicle in for service and was greeted by two friendly girls, they went out of their way to make me feel special and appreciated. My service was done quickly, their massage chair were fantastic, friendly girls, they went out of their way to make me feel special and appreciated. My service was done quickly, their massage chair were fantastic, it was a great experience and I would highly recommend this store. More

Having purchased a lemon at this dealership I spent several years constantly taking it in for repairs. Sales and Service employees were always very friendly and helpful, with Kirsten being most accomm several years constantly taking it in for repairs. Sales and Service employees were always very friendly and helpful, with Kirsten being most accommodating and always went out of her way to help relieve some of the frustrations this car was causing. The last time it was in for repair however, it was there for 10 days. It was returned to me still not repaired, and I was told the mechanic could not find the problem. After questioning why there was just under 300 kms. put on the car while in for repairs, (apparently the mechanic needed to take it home to Westbank,) I received an extremely nasty and disrespectful phone call at my workplace from the General Manager, Gord Hayes. He ranted at me that "I wasn't appreciative" that the mechanic took my car home, on his own time, to test drive it. The call lasted several minutes, and without him even allowing me to speak. The conversation ended with him telling me that he would no longer service my vehicle and that I should take it to Vancouver or Calgary! Prior to dealing with Gord Hayes, I would have considered purchasing again at this dealership. However, as long as he is the general manager, it's the last place I would buy or ever recommend. I now understand why there is such a large turnover of staff there. I have since sold the lemon and purchased a new vehicle elsewhere. More

Kirsten has been very good and has been a strong influence on us reccomending other people to the dealership. I will say that we have not had any problems or issues and have always been greeted with influence on us reccomending other people to the dealership. I will say that we have not had any problems or issues and have always been greeted with a smile. Kirsten is a keeper. We ffel as though it is easy to complain but from what I have seen this dealership is top notch. More