Kelowna BMW

Numerous terrible experiences on two different vehicles, a BMW and a Mini. Last quote to repair a power steering fan included $70 in shop supplies! Would never recommend. Very unprofessional customer servic a BMW and a Mini. Last quote to repair a power steering fan included $70 in shop supplies! Would never recommend. Very unprofessional customer service, written quotes were scribbled all over and proper estimates could never be provided. After asking for a proper estimate, the service advisor proceeded to tell me that I was "testing him, and couldn't believe that "I" didn't believe him". After this, the best he could do was another list of parts with labor and some other numbers scribbled on it to be the 'official' estimate. Previously brought my car in (over a year ago) for a coolant leak. This issues took them over 1 year to resolve (8 shop visits) and they found a small dent on the bottom of my radiator which they then proceeded to tell me that I had done this by driving over rebar EVEN though there was zero damage to the underside of my car. Its very magical. I would highly recommend taking your car to another service center. Your money is better spent elsewhere. Although they do provide a nice car wash after your service. It's hand dried. More