Kelowna BMW

Salesman Trevor Lessard was very gung ho to get the sale did everything he could to get us to sign the paperwork and then that was it he didnt have the time of day for us after that. Even at time of d sale did everything he could to get us to sign the paperwork and then that was it he didnt have the time of day for us after that. Even at time of delivery he was to busy with other "customers to show us about our new car" he said " oh your old car was a MINI you know how it works handed me the key and walked away. He gave us a list of the cars features verbally and even in writing and when we got the car home it was missing many features he said it had. The car was dirty inside even know we purchased the interior and exterior paint protection package for $$$$ you think they would of ran a vacuum through the car. We made the deal a week before we picked up the car so they had plenty of time to get it ready for us to pick up as we were coming from out of town. and ended sitting in their lounge for over 4 hours whyle the ran around like chickens with their heads cut of doing the final detail work to the car. Buisnes Manager Gary Smedly is usually pretty good to deal with from our past experience but this time he totally dropped the ball. he was not there at the time of delivery so " briefed" a sales person to do the final paperwork with me and i pretty much had to walk him through it. And in the end it was not done properly payments that were to be cancelled from our trade in kept coming out of the account. After calling gary he decided to cut us a check to re pay us the money that they shouldn't of taken from our account " which we needed to pay our rent" he said he would over night it to us but find out that his secretary wasn't in so it got held up a day " is he unable to fill out a purolator waybill ???" We took delivery of the car only to fin that the navigation system was not activated it need some sort of code to unlock it. so it was useless again something they could of done in that week before we came to pick it up. We got home from driving our new 45k car home only to find the next morning a check engine light came on. Great sign Called to talk to our sales man about the check engine light and missing features and locked nav system he said he would deal with it... by this time i was very angry and frustrated so i TOOK time off work to drive back and give it to them to sort out only to find out our salesman wasnt going to deal with us anymore. so left it to the business manager to deal with. we got the car back and was reassured all was up to snuff yes the nav was now working but other features and updates i asked to be done were not done. Now im sitting again waiting for the check to come by currier which i dont even know is coming because gary will not answer my phone calls on his cellphone or his office line. they appear to be fed up with this and SO ARE WE HORRIBLE dealership , bad salesmen , bad service , broken promises, bad attitudes, lack of product knowledge, lack of communication between staff and customer.. I will not be referring friends or family to this dealership nor will i return there for ANY service or to do business with them again and i highly recommend you don't either unless you like to be treated like this. More

Numerous terrible experiences on two different vehicles, a BMW and a Mini. Last quote to repair a power steering fan included $70 in shop supplies! Would never recommend. Very unprofessional customer servic a BMW and a Mini. Last quote to repair a power steering fan included $70 in shop supplies! Would never recommend. Very unprofessional customer service, written quotes were scribbled all over and proper estimates could never be provided. After asking for a proper estimate, the service advisor proceeded to tell me that I was "testing him, and couldn't believe that "I" didn't believe him". After this, the best he could do was another list of parts with labor and some other numbers scribbled on it to be the 'official' estimate. Previously brought my car in (over a year ago) for a coolant leak. This issues took them over 1 year to resolve (8 shop visits) and they found a small dent on the bottom of my radiator which they then proceeded to tell me that I had done this by driving over rebar EVEN though there was zero damage to the underside of my car. Its very magical. I would highly recommend taking your car to another service center. Your money is better spent elsewhere. Although they do provide a nice car wash after your service. It's hand dried. More