Kanata Ford

Complete lack of respect towards customers. I am completely shocked that after spending hours at the dealership on Saturday May 18th with a sales representative, negotiating monthly payments, co I am completely shocked that after spending hours at the dealership on Saturday May 18th with a sales representative, negotiating monthly payments, confirming the details of the vehicle that I wanted, I met with financial person to go over paperwork, I signed a purchase agreement, provided a down payment, and was told that the truck would be ready on Wednesday May 22, and to simply bring a void cheque. I was very excited, I submitted the VIN to my insurance. On Tuesday May 21st, I sent several messages by text to the salesperson to confirm the time i can pick up the vehicle. I received a response at 2 pm from the sales person, brushing me off and tell me he would get the finance person to call me back. The text that I received from the salesperson was very unprofessional. Now 4:45 on Tuesday May 21st, I call Kanata Ford again - because no one is telling me what going on - and I finally get to speak to someone. I was told that my application was denied and that he’s sorry. There was no offer to look at another vehicle. I'm then told that he will try another lender and will get back to me before the end of the day. I received a call at 7:58 pm to call them back, knowing that they close at 8pm. I receive an email saying that if I want to purchase the truck, I would have to pay 2x the bi weekly amount quoted and no warranty. what?? I spend the entire day on Wednesday Mat 22nd trying to understand and trying to speak to ANYONE, I finally got to speak to whoever was in charge at 12:30 pm. I was told that he would get back to me in 15 mins. It is now Thursday May 23rd and I have not received a call back or email. I wrote to the VP of the company and have not heard back from him either. Just a complete lack of professionalism and a complete lack of respect to customers. More

Smoke and mirrors! If it was possible I would give a negative rating. I was enticed there by misleading radio advertising and website information. I researched vehicles If it was possible I would give a negative rating. I was enticed there by misleading radio advertising and website information. I researched vehicles shown as 2018 discounted F150’s in stock. I identified a few that I liked then specifically called to confirm availability. I was assured that one of my chosen trucks was in stock. When I arrived I was shown a truck that was covered in expensive,non- functional bling that bore no resemblance to that shown on the website! When I pointed this out I was told it was the correct stock number and that the bling could be removed if I did not want it. I said that would be required. I asked to see the window sticker but was given the run around on that! I then tried to get them to honour their advertised pricing which they had all kinds of excuses for not being able to do! All they succeeded in doing was wasting my time and pissing me off! More

ignored I had a tire that had a tear in the sidewall last week. I went to the service department and was barely given the time of day. I asked if I could dr I had a tire that had a tear in the sidewall last week. I went to the service department and was barely given the time of day. I asked if I could drop my car off to be worked on the next day, was told "all booked until next Friday." Did not even ask what I needed or why I was there. Terrible service. I'll never go back there.. I had only really gone there before out of convenience since it was close to my work place but I don't care about that now. I would rather go out of my way somewhere else than to be treated like that. Thank-you for nothing. More

Successful purchase made easy I went over just to test drive for fun and was impressed with the service and knowledge of Chris, Nikki and rest of the staff. walked away a week la I went over just to test drive for fun and was impressed with the service and knowledge of Chris, Nikki and rest of the staff. walked away a week later with a great Ford Escape demo model and found the dealership does not have the usual feel of car places. It was fresh, honest and a wonderful experience! I am a convert! Thanks guys More

Service Department needs serious improvement We brought our 2017 Ford Explorer to the Kanata Ford Service for oil change on 18/4/2019. Waited one hour past our appointment time and left WITHOUT We brought our 2017 Ford Explorer to the Kanata Ford Service for oil change on 18/4/2019. Waited one hour past our appointment time and left WITHOUT SERVICE in complete and utter frustration. This was not the first time, it happened to us on previous visits (having to wait hours for service). We were told when we arrived 15 minutes early they were on time and we should be out of there in an hour. And one hour past the appointed time the vehicle had not moved, service had not begun. In checking with customer service reps (twice), they did not know what the reason was for the delay. It has become quite obvious to us, Kanata Ford Service can not provide the consistent service they sold us on when we purchased our new vehicle and the service package which includes oil changes, etc. We had to leave and spend an extra $60.00 at another supplier for our needed oil change. We are completely disgusted with Kanata Ford Service. We are investigating changing dealerships as the only thing they seem to be consistent with is disappointing us. More

Buying a new Ford Edge ST After considering buying a Porsche Macan or a Lexus SUV I realized that I could get almost the same performance with the Ford Edge ST for thousands le After considering buying a Porsche Macan or a Lexus SUV I realized that I could get almost the same performance with the Ford Edge ST for thousands less. The Kanata Ford sales staff made it easy for me to switch from my 2014 Ford Escape to this brand new Ford Edge ST. So far I am very happy with my decision. Many thanks to Chris Tranmer, Sales, and Jeff Menderson, VP & I General Sales Manager. More

Bring in for a repair and leave needing multiple repairs. I had recently brought my F150 in for some recall work that need desperate attention, The Locks on all 4 doors would freeze and not close or the locks I had recently brought my F150 in for some recall work that need desperate attention, The Locks on all 4 doors would freeze and not close or the locks would not accept a command from the key fob. The recall work was completed, I drove my vehicle home and now the locks dont work at all, I bring it back and they say I have to pay to have this fixed even though I had it in there 3 days prior. Clearly they did reinstall the parts back properly, I opened the panels on the doors myself and sure enough the power harness wasn't attached. I reattached them and it works fine now. I don't like being scammed into paying more money anywhere and this place tried that and for that reason I wrote this review, also they are quite ignorant in there too but that could be there kanata water. More

Excellent customer service I went to five different dealerships before I went to kanata Ford. I was not treated well . As a woman on my own I appreciate how well I was treated I went to five different dealerships before I went to kanata Ford. I was not treated well . As a woman on my own I appreciate how well I was treated at Kanata Ford. Tyler Trudeau was excellent, honest, polite and hard working. I bought my car because of how I was treated. More

fuel pump issue I had my truck towed there due to failure of fuel pump. I was told that Ford had installed the wrong fuse for fuel pump at build. I looked it up on go I had my truck towed there due to failure of fuel pump. I was told that Ford had installed the wrong fuse for fuel pump at build. I looked it up on goggle and yes, the fuse melts and in some cases the wire harness melts. So they fixed it and did the proper work by the install of the proper larger fuse by what I was told. Service invoice was a little vague on how they fixed it?? Service writer told me that Ford had made this mistake at build time. They fixed it and thats fine, but I had to still pay my hundred dollar deductible with the extended warranty. I'm fine with paying this if the problem comes from normal use. But this was Fords fault and they still made me pay the deductible, and I lost a day from work as well because no vehicle. I can afford to pay it but it was the principal and their attitude. I talked to head of service Virgilio Disipio (spelling?) and he didn't really give a rats arse about my concern! It's a lot of new people there. Not the same as when I bought the truck in 2014. It's fixed and that's fine but I'm done with Kanata Ford. I'll get my new truck at another dealer. Quality of their work is fine, it's just the rest that is barely mediocre More

2nd vehicle from Kanara Ford I recently bought a 2018 Ford Explorer and traded in my 2016 Ford F-150. Tyler Trudeau was my sales rep who patiently showed me many different options I recently bought a 2018 Ford Explorer and traded in my 2016 Ford F-150. Tyler Trudeau was my sales rep who patiently showed me many different options. He knew about each vehicle and explained it all. I would definitely go back again to Kanata Ford, and would recommend them to anyone. More