Kanata Ford

Extremely bad sales experience I buy a new vehicle approximately every 12 months. This is my second attempt to shop and potentially buy from Kanata Ford. I visited the dealership an I buy a new vehicle approximately every 12 months. This is my second attempt to shop and potentially buy from Kanata Ford. I visited the dealership and laid out exactly what I wanted and asked for them to confirm a price in writing. All I got was the run around. The sales person actually used a pencil and paper to start to write down pricing. And he started on the "extras" which I asked him to stop (eg vehicle etching etc..). I have no interest in hearing the pitch but he insisted. I again requested a quote and provided my contact information. Of no surprise, I have received nothing. This is my second attempt to buy from this dealership. There will not be a third attempt. The attitude and feel of the place is terrible and nothing they say on their ads is actually true. Another comment is that they are appealing to twenty year olds (who actually can't afford to buy). They either don't want to or don't know who to deal with wealthy older buyers who have no interest in wasting time. More

Customer Service I have had a few dealings with Kanata Ford over the last couple of years and I am extremely satisfied,the service guy I dealt with Antonio is first cl I have had a few dealings with Kanata Ford over the last couple of years and I am extremely satisfied,the service guy I dealt with Antonio is first class......Great Service. More

Bought a vehicle less then a year ago for the first time. Clearly new at this we thought our sales associate was awesome and giving us the best deal possible. Now after talking with friends over the last fe Clearly new at this we thought our sales associate was awesome and giving us the best deal possible. Now after talking with friends over the last few months we have realized we were over charged. Our payments seem so high and we took it for 8 years. So annoying. Our payments are the price of a mortgage for a starter home. I hear ads all the time for the same vehicle with payments half the price as what I’m paying. More

Very bad experience at this dealer twice now when trying to purchase new truck. From radio ad to sales manager very misleading. Don’t recommend kanata ford. to purchase new truck. From radio ad to sales manager very misleading. Don’t recommend kanata ford. More

UNTRUSTWORTHY Terrible terrible ..... I brought my truck for a recall notice and they told me that I would have to pay 300.00 for them to look at it. Should it be Terrible terrible ..... I brought my truck for a recall notice and they told me that I would have to pay 300.00 for them to look at it. Should it be the recall they would reimburse my money if not it would be applied to the work that would be needed not covered by the recall? Then after arguing with them and the prospect of purchasing a new truck they agreed to look at it. As it turned out they said that the light engine was not part of the recall, but the DEF heater at a cost of 1200.00 Go ahead till the winter and when it start to get cold bring it in and we will fix it. Different story at Campbell Ford, told that yes it is covered by the recall. When I brought my truck to Campbell Ford for the recall fix, they told me that I was one month too late. I explained to them that I had started this process 6 months ago with Kanata Ford. Went back to Kanata Ford and which time they told me ....thats too bad! Well Kanata Ford I bought all my trucks there over $200k were done....DO NOT TRUST THEM...NOT REPUTABLE..... More

Excellent customer service from the sales staff and finance managers. I went in a few months ago looking to buy a new truck. They had the exact truck I was looking for, provided an extended warranty, a finance managers. I went in a few months ago looking to buy a new truck. They had the exact truck I was looking for, provided an extended warranty, and showed my every detail upon pick up. Very happy camper over here. More

Poor service, extravagant prices, lots of excuses and a lie. I purchased my truck from Kanata Ford 5 years ago. The microphone on the hands free option stopped working. I made an appointment to have it checked o I purchased my truck from Kanata Ford 5 years ago. The microphone on the hands free option stopped working. I made an appointment to have it checked out. Turns out it would be over $500 so it's not worth it to me. The diagnostics itself is $ 197 and change. The wire for the microscope runs under the floor mats and was damaged. If you ask me that's a poor design, why would you run a wire in a high traffic area. I don't know about anyone else but doesn't everybody keep their feet on the floor while driving? I was expecting a call to give me a heads up, instead I ended up calling at 2 pm. 5 minutes on hold while they try to track down the service associate. He said he texted me, funny because I asked for a phone call and never received a text. When I purchased my vehicle I paid for an option that guaranteed that there would be no rust damage for at least 10 years. When I inquired about rust spots that were starting on the drivers side rear fender I was told to make an appointment with a body shop. Apparently they just want your money and lots of it and if you have an issue they pass the buck. The only reason why I rated them as 1 is because there is no 0 rating. More

Exceptional Experience Five ***** rating for this Ford dealership they have surpassed our expectations. We are first time Ford owners and feel that this is due to our ov Five ***** rating for this Ford dealership they have surpassed our expectations. We are first time Ford owners and feel that this is due to our overall experience dealing at Kanata Ford. As most will attest a company is only as good as its employees. Everyone we dealt with from reception contact through to our final pickup contact made us feel welcome. . More

Nobody ever called back - receptionist & service don't care? Had an emergency, car is overheating while in traffic today in my Ford Fiesta so called today at 5:12 to speak to service and arrange an appointment, Had an emergency, car is overheating while in traffic today in my Ford Fiesta so called today at 5:12 to speak to service and arrange an appointment, hopefully for tomorrow but really for whenever. Was told "We'll try and call you back today"? They close service at 6:00pm so that's 45 minutes before closing and best they could say was "we'll try and call you back today". Ehem. I explained that it was really important that they call me back if I was to remain a customer. She made a grating sound and hung up. Meanwhile, I'm on a call with my client at 6:15 because it's important to them. If I can do it, so should Kanata Ford. It's now 6:30 and I did not get a call back. That's not only what I call poor service but worse, it shows their front line staff really don't give a crap about a customer situation. Too bad. More

Thank you Chris at Kanata Ford! I bought my Ford Fusion through the help of Chris and he took excellent care of what I was looking for - it was a truly great experience and I recomme I bought my Ford Fusion through the help of Chris and he took excellent care of what I was looking for - it was a truly great experience and I recommend him and Kanata Ford to anyone! Kim Bishop More