Jim Pattison Volkswagen Surrey

I felt let down by your sales managers lack of experience and very poor judgement, but because of your service department I will always come back. Yogesh even though he is kept busy, always finds time to hel and very poor judgement, but because of your service department I will always come back. Yogesh even though he is kept busy, always finds time to help me with a problem on my car or giving me advice on how to look after my car. The reception, the parts department and your service team are incredible and they are the reason I will continue coming back there. As for some of your sales team especially one of you sales Managers he needs to stop and listen and to research a bit better instead of allowing someone like me to walk away and to buy a new car elsewhere. Mr Prasad knows volkswagens and always has a smile on his face, ifs nice to leave the lot knowing my car is maintained properly. More

Thank you Yogesh Prasad for your outstanding customer service. You helped me get my vehicle in within a very short time and you went above and beyond helping me resolve some issues I had. I’m extremely t service. You helped me get my vehicle in within a very short time and you went above and beyond helping me resolve some issues I had. I’m extremely thankful I came to your dealership and will highly recommend you and your team! One happy customer! More

Yogesh Prasad was very helpful with helping with my daughter's car repairs. He able to go the extra mile to help with a car for her to use to get to college while her car was getting repaired. There daughter's car repairs. He able to go the extra mile to help with a car for her to use to get to college while her car was getting repaired. There was a miss understanding at the beginning of the repair order but was able to get to the bottom of the oversight. very pleasant person with great customer service qualities. More

Yogesh Prasad ; is awesome operational manager ; so helpful every service or visit;always helpful and profesional great store; 5 star helpful every service or visit;always helpful and profesional great store; 5 star More

Purchased 2019 tiguan from an awesome sales person Sandeep, who was very informative about the paper specs of the vehicle and was very pleasant to work with. After 60 days my passenger back tire wen Sandeep, who was very informative about the paper specs of the vehicle and was very pleasant to work with. After 60 days my passenger back tire went flat 6 times, and presented no leak, so the tire was put back on each time, 4000km before first oil change I noticed horrid gas mileage and the engine grumbling, when I took it in, I was told there was a transmission leak. Shortly after my tire went flat again, red lines began in my infotainment center at random and I recorded each time. I reported this to yogesh and Ariel, and I stated the car should have not been "jp certified" and was told I should have "known on gut feeling within 30 days the ar was broken" The car will not start randomly and 6000km away from the second oil change the oil ran dry. I reported this to yogesh who told me to check the oil every 2000km and add if needed. After 18 times of reporting the same flat tire, all tires were finally changed. Now at 4000km before the second oil change I'm getting 374km/tank. Eating more gas and oil than my partners 5.7L 2018 ram. I would like my mechanical warranty $ back, since this has not been fixed, and there seems to be no resolve the entire time I've owned the car. I've spoken to Barry a few times and nothing has quite been solved. I would greatly like to resolve this issue as my first vehicle purchase the year prior was a 2018 sonata that ended up literally smoking from the engine 10 months after purchase., and was guaranteed reliability with the tiguan and trusted the "certified pre owned standard ESPECIALLY from the JP auto group. More

We purchased a 2018 Tiguan about two months ago. Yogesh Prasad worked with me on my purchase. He was very knowledgeable and great do business with. We will definitely go out of our way to check wi Yogesh Prasad worked with me on my purchase. He was very knowledgeable and great do business with. We will definitely go out of our way to check with Yogesh Prasad for our next purchase. Everything went smoothly for us and we don’t hesitate recommending him to others. Thanks Yogesh Prasad! More

We just bought a used vehicle from Jim Pattison Volkswagen Surrey. Andrew Chan was amazing and so helpful. We found the car on a Sunday and a few days later we were able to pick up a beautifully Volkswagen Surrey. Andrew Chan was amazing and so helpful. We found the car on a Sunday and a few days later we were able to pick up a beautifully detailed car. He made the whole transaction painless and answered all of our questions. A fabulous person to deal with. I would highly recommend him. More

I had a issue with my 2013 VW Passat TDi with oil consumption, and I was dealing with Yogesh Prasad (fixed operations manager) I have to say how nice he was to deal with and going out of his way to h consumption, and I was dealing with Yogesh Prasad (fixed operations manager) I have to say how nice he was to deal with and going out of his way to help solve the issue. Just nice to deal with someone who actually cares and wants to help resolve a problem. Will definitely go back for any future service More

My vehicle is always serviced at this dealership and the services offered by Yogesh Prasad are phenomenal.keep up the good work Yogesh and Thea team!!!! services offered by Yogesh Prasad are phenomenal.keep up the good work Yogesh and Thea team!!!! More

My wife and I have been patronizing this dealership for years and have always received excellent service from the staff. Yogesh and Reg has always been eager to help and deal with along with GM Farrukh Na years and have always received excellent service from the staff. Yogesh and Reg has always been eager to help and deal with along with GM Farrukh Naqvi. Our concerns are always noted, and dealt with in a professional manner and staff are always eager to help. A great place to get your VW serviced by competent Techs. More