Jaguar Land Rover Calgary

Jaguar scam!!!! Review and watch what you buy!! If you have recently purchased a vehicle here I would go through your paper work and make sure you got what you disc Review and watch what you buy!! If you have recently purchased a vehicle here I would go through your paper work and make sure you got what you discussed. They verbally sold me a fully loaded car. The car they physically gave me is a base, base model. Top that off with NO one in the company being willing to help me. Unless of course, I purchase another vehicle from them to profit more from. I'd recommend any other dealership around. I've purchased 5 new vehicles and never experienced anything like this! More

Avoid Avoid Avoid ! Very deceptive and will try to add hidden fees on the bill of sale. Be sure to go to landrover.com and see what the manufacturer suggested retail Very deceptive and will try to add hidden fees on the bill of sale. Be sure to go to landrover.com and see what the manufacturer suggested retail price for the model of the car is. Read the fine print on everything you sign with this dealership. More

Thank you Baron for your professionalism and second to none customer service when we experienced and issue with our LandRover LR2. We cannot express enough how much for your professionalism and second to none customer service when we experienced and issue with our LandRover LR2. We cannot express enough how much your integrity and attention to this matter meant to us. You are a credit to your profession and I sincerely hope that LandRover Calgary appreciates you for the good honest work you do and your devotion to customer service :) More

Amazing customer Service Having being dealing with Dick Yee for about the last year looking for the perfect vehicle and am now very happy with my new-used LR4. This is the se Having being dealing with Dick Yee for about the last year looking for the perfect vehicle and am now very happy with my new-used LR4. This is the second vehicle for us from Land Rover Calgary and I have always had great service. Jonathan Paddison helped out with the test drives and his knowledge was excellent in all the workings of the vehicle. More

Most Pathetic Service Department The worst service experience I had with this dealership so far and the most disappointing aspect is that Service Manager himself didn't stand up to hi The worst service experience I had with this dealership so far and the most disappointing aspect is that Service Manager himself didn't stand up to his commitment and shown unprofessionalism and uncaring attitude. I recently took my Range Rover for service. They didn't have the loaner vehicle so I took the shuttle back home. I received a call from my service advisor at 4 pm that my car will be ready by 5:30 so he will arrange the shuttle accordingly. I had few issues with the car but he only advised me of two issues; one for which he had to place order for parts and second that the jack was busy so they didn't perform the alignment despite the car was left in the morning. The shuttle came late and we didn't reach the dealership until 5:40 pm. All of the service folks including my service advisor were gone except for one service advisor. I had to wait 10 minutes for my turn and when it finally came he couldn't find my paperwork or the key. He was so frustrated that he finally had to call my service advisor to find out where he left the paperwork. After he got off the phone he told me that it is still being washed and it will be done soon. I thought it will be done soon but the car wasn't ready until 6:35 pm. I had to take my son for an appointment at 6:30 pm which I had to delay since the car wasn't ready on time. Also, I was just given the key so when I asked for paperwork as I wanted to see the resolution for other issues I was told that there is no paperwork to be signed or given. In addition to all this my glove box was upside down like someone took everything out and then just threw it back in. I called the dealership next morning and asked to speak to Service Manager. I was connected with Baron Ellis, Service Manager. I explained the whole situation to him and he said that he will look into this matter personally and get back to me either later that afternoon or in the morning the next day. It was Thursday and I didn't receive a call from him that day so I thought that he will call me tomorrow as he promised. I didn't receive a call from him the next whole day as well. I decided to call him on Monday myself if he doesn't call me by the morning. When I didn't receive a call from him until Monday morning I called and asked for him. I was told that he is busy and will call me back. I didn't receive any call from him Monday. I again called him on Tuesday but again he was not available to receive my call. It is obvious that he is avoiding me on purpose. I usually don't like writing bad reviews until I am forced to write one which is the case now as I gave him many chances. What is the purpose of buying this luxury car when you don't even get a decent aftersales service. This will be my last Range Rover not because of the car itself but because of poor service as this is the second time this has happened. Perhaps I was better off with Lexus which has the BEST SERVICE in Calgary. More