Jack Carter Chevrolet Buick GMC

Poor Customer service and poor product Very unprofessional and lack customer service skills. Jennifer in particular was very rude and and unwilling to be of assistance to the customer. I h Very unprofessional and lack customer service skills. Jennifer in particular was very rude and and unwilling to be of assistance to the customer. I have had multiple issues with the service department at this dealership. I brought my vehicle in due to an issue and was given a large bill because they continued looking for other issues once the problem was fixed. I was therefore charged for more serviceable hours and was not notified prior to them continuing my vehicle’s service. I also purchased the extended warranty when I bought my vehicle brand new three years ago. I have had to pay a $200 deductible 5 times in order to have issues fixed in only 3 years. The issues I have had with my new Chevrolet Trax have been major issues that should not be occurring at this stage. For example I have had the turbo replaced, multiple radiator leaks, water pump replacement, and other major engine issues to name a few. I have spoken to GM customer service directly and they will not stand behind their product or acknowledge the vehicle has had a significant number of issues in a short time and that there is likely an issue with the vehicle itself. I do not recommend Jack Carter dealership or that anyone purchase a Chevrolet Trax as I am not the only owner who has had multiple issues. More

Long waits, poor service and lack of customer service If you want a dealership that cares more about sending you a thousand text messages and emails versus dealing with customer service face to face, go t If you want a dealership that cares more about sending you a thousand text messages and emails versus dealing with customer service face to face, go to Jack Carter. I have never once had a good experience at this dealership and although they like to pride themselves on customer service, I leave frustrated and annoyed every time I have my vehicle serviced. More

Colorado zr2 Brian and Jeff in financing approval were both excellent and Charles -experience excellent - best was registration was done for me and process of vehi Brian and Jeff in financing approval were both excellent and Charles -experience excellent - best was registration was done for me and process of vehicle purchase was hassle free More

perfecte advice my first new truck im glad to have found a good dealer in calgary good employees an good advice good rating me and mywife say thank you my first new truck im glad to have found a good dealer in calgary good employees an good advice good rating me and mywife say thank you More

I only deal with Jack Carter Cadillac I love the second I come out of my car and get greeted by a Service Advisor by my name and getting the text to keep in touch to the point my car is do I love the second I come out of my car and get greeted by a Service Advisor by my name and getting the text to keep in touch to the point my car is done and I get the text on the way home to make sure I no other questions. The only way they could improve is have some Timmies for the weekend. They have all kinds of muffins, cookies and donuts from mon-fri but nothing on the weekends. I bought the car thru Brian and he always goes out of his way to make sure I’m still happy with the car. More

Jack Carter Chevrolet Olds I receive first class service every time. I have bought more than 10 vehicles from them and will continue to be a loyal customer. Staff and location a I receive first class service every time. I have bought more than 10 vehicles from them and will continue to be a loyal customer. Staff and location are both perfect. More

Recall work & engine light on My service was quick recall taken care of. All the staff were friendly and helpful, and the mechanic came out to talk to me about the engine light. I My service was quick recall taken care of. All the staff were friendly and helpful, and the mechanic came out to talk to me about the engine light. I now have rebooked to get the engine light problem taken care of. Thank you Jack Carter ! More

Very good but not clean for detailing inside wrong floor Mets no explanation for options driver side floor is not done way should be trunk wasnt clean wheels n but not clean for detailing inside wrong floor Mets no explanation for options driver side floor is not done way should be trunk wasnt clean wheels not clean other then it's okay More

oil change I got an oil change and the service was good and fairly quick. Would recommend it to anyone who is looking for service on their car. I got an oil change and the service was good and fairly quick. Would recommend it to anyone who is looking for service on their car. More

Great dealership! I had a great experience here! I bought a new car, and never felt pressured or pushed into the sale. Very knowledge and helpful! Thank you! I had a great experience here! I bought a new car, and never felt pressured or pushed into the sale. Very knowledge and helpful! Thank you! More