Jack Carter Chevrolet Buick GMC

Comminication Perfection From start to finish this team communicated perfectly what was happening with my vehicle. The appointment coordinator, the text messages, the service From start to finish this team communicated perfectly what was happening with my vehicle. The appointment coordinator, the text messages, the service advisor, the shuttle driver's phone calls, everything was executed perfectly and with me - (the customer) in mind. It was simple and a total 'non-event'. I absolutely will continue to service here. Recommended. (Nod to the advisor Jennifer and shuttle driver Joe). More

Purchase of my new Corvette The only time I felt some apprehension was about service.....on the first day my vehicle was delivered I had to have it towed back to the dealer...the The only time I felt some apprehension was about service.....on the first day my vehicle was delivered I had to have it towed back to the dealer...they told me it was a faulty fuel pump....I had to wait several days to finally get possession of it again. After that everything is fine. As for the experience purchasing my Corvette....it was a pleasure dealing on numerous occasions with Mark and Steven and especially with Len when the final financial agreement was signed. I consider them friends now as well as someone I would gladly deal with again when it comes to the purchase of my next vehicle. I stop by to say hi and have a chat periodically. More

SUV purchase I purchased a new SUV and found the salesperson very friendly and informed on the vehicle operation. That was very much appreciated. On taking deliver I purchased a new SUV and found the salesperson very friendly and informed on the vehicle operation. That was very much appreciated. On taking delivery, the SUV was clean and I was taken through features of the SUV. Thank you. More

New vehicle purchases Met a great salesperson who was friendly and very straight forward, honest and most helpful.was a relaxed atmosphere to shop without pressure. Provide Met a great salesperson who was friendly and very straight forward, honest and most helpful.was a relaxed atmosphere to shop without pressure. Provided nice comparison between models and was able to locate vehicle I desired. Would highly recommend my salesperson More

Horrible Service I sent an e-mail to Jared Williams. This was absolutely the worst service I have ever received from a dealership. Read the e-mail. I sent an e-mail to Jared Williams. This was absolutely the worst service I have ever received from a dealership. Read the e-mail. More

Pleasant purchasing experience. Everyone was professional and efficient from sales to finance! It was a pleasant purchasing experience. I would recommend checking out Jack Carter if Everyone was professional and efficient from sales to finance! It was a pleasant purchasing experience. I would recommend checking out Jack Carter if you are in the market for a new vehicle. More

ATS service All ways very helpful and courteous purchased multiple vehicles over the past 4 years alway great service from sales and service department keep up th All ways very helpful and courteous purchased multiple vehicles over the past 4 years alway great service from sales and service department keep up the good work More

Very poor communication I took my 2014 Chevy Cruze in for the first time to Jack Carter as my engine was going through a considerable amount of oil over a few mths. I brough I took my 2014 Chevy Cruze in for the first time to Jack Carter as my engine was going through a considerable amount of oil over a few mths. I brought it in at 7:30am and was told I would get a call as soon as diagnosis was reached. At 3:00 pm I finally called as I had heard nothing and was told that the car was just going in then and they had been overloaded but that the engine overheating issue would be fixed up no problem.. I then corrected him by saying it was the oil leak issue. Definitely didn’t leave me with a feeling of a valued and trusted customer. Then he called back at 4:30 to tell me that one of the coil packs was damaged and needed replacement and that the car won’t be ready for pick up until the next day. Which left me carless and I live in crescent heights. When I mentioned to him that the reason I brought it in so early was to ensure that the car would be handled and Jordon responded with saying that the car had been in and worked on 6 hrs ago. I then corrected him by saying that an hour prior when I had to call hot them, I was told it had “just” gone in then. No trust on this end and with my bankruptcy due to my oil and gas career being done has left me with no credit I had a very tough time with enterprise rent a car. I had to call AGAIN in the morning and I tell ya.. I’m kinda frustrated as that’s just poor customer service. My first experience has left a bad taste in my mouth and in my current job our clients are number one and they need to be happy. I’m less than happy. More

Misleading service advisor They are either incompetent mechanically or they purposely mislead you. Take your pick. They tell me it’s $500 to fix a module on a 2015 Sierra 1500 a They are either incompetent mechanically or they purposely mislead you. Take your pick. They tell me it’s $500 to fix a module on a 2015 Sierra 1500 and that will clear all the codes. Then they call and say they’ve done the first $500 and it wasn’t enough so it’ll take another $500 to do what they originally said. I would t have fixed any of it now if I knew it would cost $1000. They have no respect for people’s budget. More

Professional An item was missed on my service previously and JC looked after everything quickly and professionally. Well done! I would recommend JC to anyone looki An item was missed on my service previously and JC looked after everything quickly and professionally. Well done! I would recommend JC to anyone looking for a new or used vehicle More