Jack Carter Chevrolet Buick GMC

I bought my truck at this dealership for service always as I bought my truck there. So thus the sense of loyalty. However I am a bit frustrated about the length of time it takes to do what may be considere as I bought my truck there. So thus the sense of loyalty. However I am a bit frustrated about the length of time it takes to do what may be considered a simple service. (ie) oil change, tire rotation and a cabin air filter change. The distance? Well I live is across town to the dealership. I bring the truck in as the dealership opens or a half hour after it opens all the time. Through my booking I’m ask if I can leave the vehicle. Which I always say yes. The service I consider simple (maybe I’m wrong) should not take all day. Inevitably the truck gets done just before closing, then it’s a mad scramble to pick me up when the service department finds out I need a lift to pick up my vehicle just in time for rush hour across town. Understand the service isn’t the issue, it is always top quality. The issue is booking the time, and the length of the service. I never expect to pick up my truck before noon. Which would be 5 hours in the dealerships possession to do the job. When I received the call that they would not be able to get to my truck and if I could leave it for the weekend or just drive it back the following Monday. I was extremely unhappy. I let the service tech know that and before I knew it the truck was done around 5pm. I didn’t pick up the text until 20 minutes later. So no phone call. Mad rush to get me to the dealership again so that I could have my truck for the weekend. I’m having second thoughts about bringing my truck in not because the service maintenance is bad. But it’s about being fit in and getting a minor job done at the last minute. I appreciate the dealership has issues that have to tend with and stuff happens. But I to have stuffing happening in my busy life and I dislike being at the whim of the dealership as being fitted in and if they got time. What’s is the point of making a booking then? Anyways it’s not world ending, but gees I have to be made a priority if I book for same day service and not just be finished at the end of day as I feel like I’m just being squeezed in at the end of the day. That’s it, I guess. More

I had limited time and Matthew quickly gave me both new and used options and offered the best deal and accommodated my urgency. and used options and offered the best deal and accommodated my urgency. More

Superb service by Jordan and his team on the recent oil and trans fluid service on my C8 and trans fluid service on my C8 More

Excellent service on an excellent vehicle. All questions answered by service and sales staff. Thanks! All questions answered by service and sales staff. Thanks! More

Promised discount wasn't applied despite I discussed it before taking service and before paying. Figure it out next day and went there again. Bee said that it would be recalculated and I will get back refu before taking service and before paying. Figure it out next day and went there again. Bee said that it would be recalculated and I will get back refund. NOTHING! Calling back again - they said"too late now". It's not fair, guys. More

Highly recommend Austin Van Patten if you are in the market for a new vehicle. He went above and beyond to help me find the perfect car and worked with my budget to secure an excellent price. The proces market for a new vehicle. He went above and beyond to help me find the perfect car and worked with my budget to secure an excellent price. The process was smooth, honest, and completely stress-free!" More

Always had good service at this dealership. Friendly and accommodate me in regards to time. Friendly and accommodate me in regards to time. More

Jack Carter definitely delivered on my 2014 Traverse, Dealing with my vehicle re call and a dealership safety inspection. Without me being a customer of the dealership…..The service team kept me informed Dealing with my vehicle re call and a dealership safety inspection. Without me being a customer of the dealership…..The service team kept me informed of everything that was going on with my vehicle and opinions on how to proceed with the repairs.They went above and beyond to keep my vehicle safe. More

Awesome customer service, very helpful in explaining things as well as recommending the right course of action. things as well as recommending the right course of action. More

We had Donna Ward as adviser. She was very good and helpful and kept us well informed. She was very good and helpful and kept us well informed. More