Hyundai on Hunt Club

The service team has awful communication even after calling and going in multiple times I'm still awaiting a warranty claim, my car has been sitting at the dealership for almost 2 weeks now. My family calling and going in multiple times I'm still awaiting a warranty claim, my car has been sitting at the dealership for almost 2 weeks now. My family and I have been loyal Hyundai customer for the past 10 years combined owning 4 different vehicles all bought from either hunt club or bank street and always serviced there.Till recently I have had no complaints, all issue I have ever had were covered under warranty. However the issues I have had always appeared a few days/ a week after being serviced. If you go back and look at my service records you will see that almost every visit has a follow up one. I find this extremely suspicious but at the same time I gave it the benefit of the doubt because it was always cover under warranty. Here is where my frustration really starts, so on October 14th I brought my car in for my pre-payed oil change only to find out my package expired September 25 th, that was kind of my own fault. The frustration continues now that after I brought my car in for service and now again a few days later other probably arise (I was driving normally and all the sudden lot all power and had to get it towed.)  My car is in pristine condition and has under 50,000 km on it also has extended warranty till 2023. I was already looking at buying something new but now I’m kinda stuck. I just find this whole situation extremely frustrating and suspicious at that same time. I’m all and all just very frustrated with the car, Hyundai, dilawri and really everything. I always used to recommend the dealership for its prices but I can't say that I would anymore. More

Is the service department under new management? They used to be half-decent, but I've been trying to follow up on a warranty claim for 3mths now. I've called 10 times (in 3mths) where I'm told only the used to be half-decent, but I've been trying to follow up on a warranty claim for 3mths now. I've called 10 times (in 3mths) where I'm told only the service manager can help & he'll call me back, but has not & I've sent 6 emails that have not been responded to. They're clearly around as I get 12 calls/ texts/ emails when they want me to come in for an over-priced oil change. I've never complained online, don't want to affect anyone's livelihood, especially in these times, but I've tried everything else to get a response. Do yourself a favor & buy from one of the other Hyundai dealerships in town; you'll regret giving these guys your business as soon as you need service! More

Awesome dealership! Been dealing with them since 2017 and I’ll continue to bring my business here and refer people! Made me feel like part of the family. Very nice and helpful! Keep it up guys 👍 I’ll continue to bring my business here and refer people! Made me feel like part of the family. Very nice and helpful! Keep it up guys 👍 More

Terrible experience from Day 1. Was sold a car that began to leak oil after day 1. Tires had massive bulges/bubbles as well. Took over a month to find a resolution for the tires. No call backs ever, had to k to leak oil after day 1. Tires had massive bulges/bubbles as well. Took over a month to find a resolution for the tires. No call backs ever, had to keep hounding for anything. Oil leak was due to over torque on the "O" ring plug that they will not take responsibility for. When I messaged in about the oil leak, I was told to take it to a BMW dealership (BMW is what I bought) as they would not take care of it. After warranty did not cover it, I had a $300 bill. Took this bill to Hyundai on Hunt as their service team was the cause of the oil leak. They told me no reimbursement as I should have taken it to them - however, they told me 5+ times to take it to a BMW and not to their dealership. xxxxxxxx.. ' Post purchase - this has been awful service. They will never call back and they avoid all issues that were caused by them. Very nice and welcoming until the cheque clears then it is down hill fast. I would avoid at all causes if you want a pleasant post-purchase experience. More

Reg went above and beyond what he needed to do to make sure that my daughter got her car! Huge thank you!! She is one happy young lady. sure that my daughter got her car! Huge thank you!! She is one happy young lady. More

Very plasent, friendly, had an idea of what I wanted but not sure how to get it,in walk Reg the most helpful guy you will ever meet,made my experience very easy and painless. but not sure how to get it,in walk Reg the most helpful guy you will ever meet,made my experience very easy and painless. More

I recently sat down with Reg Pulfer at this dealership to discuss options as my first lease term was coming to an end. I asked a lot of questions and Reg was extremely helpful and patient as we discussed ove discuss options as my first lease term was coming to an end. I asked a lot of questions and Reg was extremely helpful and patient as we discussed over a two hour period. Sadly there was nothing from the current vehicle lineup that worked for my family, but I'm writing this review anyway because I feel like Reg deserves to be acknowledged for his level of service. He's the reason I'm giving a five star rating to this dealership. Bottom line: if you are in the market for a Hyundai, I can't see a reason to go anywhere other than Reg's desk. More

from bad to worse I have been with those guys ever since I bought my car at 2017 and I made the mistake of prepaying my oil when I signed the contract so that I'm kinda I have been with those guys ever since I bought my car at 2017 and I made the mistake of prepaying my oil when I signed the contract so that I'm kinda of stuck with them. their service quality is constantly declining , the last time they "forgot" to change the Oil probably because it's free? and they charged me for an hour of diagnostic that as usual came as everything is OK.. I'm seriously thinking of going to another service center here in Ottawa and let them only change the oil. lessons learnt: don't prepay the oil and look for another service center More

As my first financed car it was my biggest mistake , don’t purchase anything extra specially rust proof, read contracts before signature, and lots of recalls very disappointing purchase , ! don’t purchase anything extra specially rust proof, read contracts before signature, and lots of recalls very disappointing purchase , ! More

From the moment we entered the dealership our great experience began. We immediately were greeted by a representative from Hyundai head office , his name is John. He is an extremely pleasant person! Jo experience began. We immediately were greeted by a representative from Hyundai head office , his name is John. He is an extremely pleasant person! John sat us down and explained the 72hour event as well as all of our options. Very customer oiented! He then introduced us to Jamie our salesman, who explained all the information necessary to help us find the right car that fit with our budget and Yes even our dreams! Very pleasant and patient. Then this led us to say yes! to our new Elantra..lava orange colour. We now were ready to "seal the deal!" with the efficient, patient, personable finance guy Nabil. Nabil took his time to explain in detail all the package options and financial information. He more than exceeded in customer service! The outstanding team here is our reason for purchasing our second car here. Thanks so very much guys! 🌟 David & Brenda Stratton 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 More