Hyundai on Hunt Club

The staff were very friendly and helpful, and went above and beyond to provide great service, Reg in particular. I was a first time buyer and they made it easy, I would definitely recommend them to anyone l and beyond to provide great service, Reg in particular. I was a first time buyer and they made it easy, I would definitely recommend them to anyone looking for friendly, competent service. More

Reg Pulfer is a great salesperson, he is being very polite, friendly, helpful and nice. Overall Great service. Quick response. Helped me to decide the car by suggesting various pros and cons of differe polite, friendly, helpful and nice. Overall Great service. Quick response. Helped me to decide the car by suggesting various pros and cons of different cars. More

Be aware of what you sign, i was offered 21 oil changes for free at time of purchase, last visit to have one of my free oil changes i was told by front desk that one of the papers they made me sign few yea for free at time of purchase, last visit to have one of my free oil changes i was told by front desk that one of the papers they made me sign few years ago that i have to have maintenance on the car with them so i can get 21 oil changes for free, I purchased rust proof , when i got rust they told me we cover rust that made holes on your car’s body , in summary dealership sales department tells and signs you on stuff that the service department have ways to get away from!!! More

I am on my third Dilawri vehicle now and I continue to be disappointed by the relentless up-sales attempts by the service department. I brought my vehicle into the dealer this morning for a simple oil change disappointed by the relentless up-sales attempts by the service department. I brought my vehicle into the dealer this morning for a simple oil change. I had to book in advance (oil changers does this without an appointment and in 9 minutes or less) for some reason and once at the dealer, the service rep tried to up-sell me multiple unneeded services. I refused and asked for just the oil change. Unable to wait due to covid-19 protocols, I was sent home where I was later telephoned and once again asked to have additional unnecessary service done to my vehicle. The rep said the mechanic wanted to drain the oil from my brakes. I had to ecplain to the service rep that brakes DO NOT use oil, but in reality use brake fluid which is not the same thing. My vehicle is a 2011 and has just passed the 130,000 km milestone. I finally agreed to have the cabin air filter and engine air filter replaced, to the tune of over $110 plus taxes. Seems excessive, but hopefully this will satisfy them for now. I plan to write to Mr. Jesse Della Vedova, the general Manager, to express my concerns and dissatisfaction with the relentless pursuit of unnecessary service to my vehicle. I will most likely never buy from a Dilawri dealer ever again. More

No customer service. Can't follow simple instructions for registering vehicle. Brought it in for a supposed complimentary oil change and the guy at the service desk wants to sell me spark plugs, transaxle se registering vehicle. Brought it in for a supposed complimentary oil change and the guy at the service desk wants to sell me spark plugs, transaxle service and timing adjustments when it's no where near the recommended mileage in the service schedule, thought I was stupid and wanted to see how far they could go. Took over an hour and a half to get a simple oil change, then tried to sell me a rear wiper and I had changed them since they didn't do it as part of their prep when they sold it to me. Waited half an hour after they parked it on the lot to have the service department call me, I finally went to the service desk and asked for my keys and the guy at the desk gives me some feeble BS about trying to contact me. Disingenuous dealership, never going back I'll have another dealership look after this car. Avoid this place if you value service and honesty. More

Brought my wife's car in for some work including an issue with her bluetooth not working right preventing the Siri function from working. They look at the issue and say they could not find anything and char with her bluetooth not working right preventing the Siri function from working. They look at the issue and say they could not find anything and charge her $135. So basically for 135$ they scanned the codes and paired a phone. The issue is intermittent. I called and left messaged for 4 days and no one called me back. I had to call the Sales department and ask to be sent to a Service Manager. Spoke to Ryan and all he kept saying is well we need to pay our techs. I would never ever recommend anyone go to this dealership. What sucks is we have free oil changes with them so I will have to take the car there for that but everything else I will find another dealership and I will never by another Hyundai product(I have bought 3 cars). More

i made appointement for 2.30 pm droped the car at 2.15pm then the lady says areyou aware that the car will be ready between 5pm and 6pm my responce was that i was not aware of that hHer responce was sor then the lady says areyou aware that the car will be ready between 5pm and 6pm my responce was that i was not aware of that hHer responce was sorry about that the appointement was for oil change i had to go to work at 4pm and wont be finished until 12,00am.so i just left.then next day i get an email saying that i missed my appointemment i responded about what happend did not get a response from them More

The salesperson and the team were the main reason we didn't buy a car from this location. It is amazing how they didn't follow even the most basic customer service principles. First of all, Reg's way of didn't buy a car from this location. It is amazing how they didn't follow even the most basic customer service principles. First of all, Reg's way of wearing his mask gave us continuous anxiety because it never covered his nose and he was talking surprisingly louder than many people there. We did a test drive for a used car that was priced $11,500. We liked the car, and it looked like a good value but we had our own offer. Because the car was 3-generation-old and it had had an accident in the past, our offer was $9,000. So we were hoping to find a middle ground, probably to buy it for $10K. The moment Reg got our offer, he stood up and started speaking loudly and furiously, and tried to teach us how wrong we were and that he would never ever sell that car for $9K, and didn't want to even speak afterwards. He said "I will show you cheap cars that is in your budget range and don't waste my time". Then he went to talk to someone (apparently a manager), and another guy appeared later, and I think his name was Shahir. This guy was worse and didn't even talk to us much. He simply said he doesn't want to sell this car even for a penny less. We walked away and they didn't even get our phone number or email address to send a counteroffer later. And this way, they lost a customer who was ready to buy a car. The same day we went to another dealership and bought a beautiful car for $10,500. More

The service team has awful communication even after calling and going in multiple times I'm still awaiting a warranty claim, my car has been sitting at the dealership for almost 2 weeks now. My family calling and going in multiple times I'm still awaiting a warranty claim, my car has been sitting at the dealership for almost 2 weeks now. My family and I have been loyal Hyundai customer for the past 10 years combined owning 4 different vehicles all bought from either hunt club or bank street and always serviced there.Till recently I have had no complaints, all issue I have ever had were covered under warranty. However the issues I have had always appeared a few days/ a week after being serviced. If you go back and look at my service records you will see that almost every visit has a follow up one. I find this extremely suspicious but at the same time I gave it the benefit of the doubt because it was always cover under warranty. Here is where my frustration really starts, so on October 14th I brought my car in for my pre-payed oil change only to find out my package expired September 25 th, that was kind of my own fault. The frustration continues now that after I brought my car in for service and now again a few days later other probably arise (I was driving normally and all the sudden lot all power and had to get it towed.)  My car is in pristine condition and has under 50,000 km on it also has extended warranty till 2023. I was already looking at buying something new but now I’m kinda stuck. I just find this whole situation extremely frustrating and suspicious at that same time. I’m all and all just very frustrated with the car, Hyundai, dilawri and really everything. I always used to recommend the dealership for its prices but I can't say that I would anymore. More

Is the service department under new management? They used to be half-decent, but I've been trying to follow up on a warranty claim for 3mths now. I've called 10 times (in 3mths) where I'm told only the used to be half-decent, but I've been trying to follow up on a warranty claim for 3mths now. I've called 10 times (in 3mths) where I'm told only the service manager can help & he'll call me back, but has not & I've sent 6 emails that have not been responded to. They're clearly around as I get 12 calls/ texts/ emails when they want me to come in for an over-priced oil change. I've never complained online, don't want to affect anyone's livelihood, especially in these times, but I've tried everything else to get a response. Do yourself a favor & buy from one of the other Hyundai dealerships in town; you'll regret giving these guys your business as soon as you need service! More