Hyundai on Hunt Club

Don't be fooled - they are not good people I drove 45 minutes from the Kemptville area to come see one of their used vehicle for a possible trade-in. The appt was made well over 24 hours in adv I drove 45 minutes from the Kemptville area to come see one of their used vehicle for a possible trade-in. The appt was made well over 24 hours in advance with Tony. We get there and are greeted by Tony, but instead of taking me to the car, the first thing he wants to do is get me to test drive. He's running around like a chicken with his head cut off and my wife and I are kinda looking at each other and thinking, what's going on? Anyway, I manage to catch him before he heads outside with the plates and tell him that our car (for the trade-in) is "right there". He nods but has no interest in seeing the car yet. I also ask him if he has a ballpark figure for my vehicle. He responds he doesn't know and "they" will figure it out. Strike one - wrong answer. Tony, you had all this time and you can't even give me an idea of a trade-in value? He leaves us in the show room. After a while I peek out the window to see what he's doing and I see that they are boosting the car so I walk outside and jokingly said "battery is dead already" and both Tony and the mechanics are saying "no, no, it's just that the car has been sitting there idle for a while." So I asked, how long they've had the car on the lot and Tony responds, 3 weeks. Ok, in my book, when a car sits idle for only 3 weeks in the middle of the Summer, there is no reason why it should not start. Furthermore, obviously, the car was not even ready for me to take it for a spin. Strike two - wrong answers. Tony, again, you had more than enough time to ensure this car was ready. So, while I'm outside checking the car (no thanks to Tony), I see the car has some major cosmetic damage to the side (as if someone had rubbed the whole side of the car on a ciment post (several deep about 3 feet long dents and scratches). Their advertising post stated "MINT, MINT, MINT|. Hmmm, I don't think so. Oh, and I also saw some bubbling under the paint on several places... That's me taking 2 minutes inspecting the car - I did not even bother looking inside. At any rate, strike three - your out. So I thanked Tony for time, but that this won't do. He asks me why? So I told him that it's a "gut feel". But I really wanted to say was, "you did a poor job as selling me this car, you did not give a hoot about us when we arrived, I don't trust you and your car is looking more like a lemon than a MINT, so I will keep my current car, which is in an A-1 condition."He just nodded and walked away. Not even a "sorry to hear that and sorry you had to drive all this way". Thanks for wasting my time Tony. Will I recommend you and your dealership? Certainly not. More

Absolutely Horrendous Service from this dealer and their partners at Bank Street Hyundai have been terrible. No calls back, multiple visits for the same issue. DO NOT BUY Service from this dealer and their partners at Bank Street Hyundai have been terrible. No calls back, multiple visits for the same issue. DO NOT BUY FROM THEM, DO NOT SERVICE WITH THEM. I was told that the complaint I've had since the 20K km mark might be chargeable (not sure how this could be the case), but that if I didn't agree in advance to pay that the car would not be reassembled. More

Sales Services I received excellent sales services during the purchase of my new car. The sales person is friendly and honest. He was able to answer my questions, co I received excellent sales services during the purchase of my new car. The sales person is friendly and honest. He was able to answer my questions, concerns and tried his best in meeting my requirements. I have no hesitation in recommending him to my friends when they plan to purchase new car. More

They make it easy! Great experience from start to finish. Fast and friendly sales team works hard to get you what you want. Fair and honest pricing with incredible Hyund Great experience from start to finish. Fast and friendly sales team works hard to get you what you want. Fair and honest pricing with incredible Hyundai warranties and even great extras like winter tires, and free oil changes for 5 years!! On pickup of new vehicle they make sure you feel at home in your new car. 10/10 experience! Keep up the awesome work. More

Awful service by a totally inept anti-service department Hyundai on hunt club has without a doubt, the worst customer service I have ever dealt with. Once they have your money they could care less about the Hyundai on hunt club has without a doubt, the worst customer service I have ever dealt with. Once they have your money they could care less about the customer. The service department is unbelievably slow, if you book an appointment for an oil change be prepared to wait minumum an hour and sometimes two before your oil is changed (what is the point of having an appointment?) While you are there also be prepared for them to upsell you on expensive things you do not need. If I could go back in time I would avoid this place like the plague. I do not recommend buying a pre paid oil package unless you like waiting 2 hours for a simple oil change. I do not trust them to even do my oil properly so any other service work is out of the question. They seem to cycle through service managers pretty quickly but without any improvement. WORST EXPERIENCE EVER. More

Great people Very helpful people. Service was great and not pushy. Very informative and tried to accommodate our needs and our schedule. Vince was very helpful and Very helpful people. Service was great and not pushy. Very informative and tried to accommodate our needs and our schedule. Vince was very helpful and made sure we got what we wanted More

Another great purchase This was the third vehicle my wife and I have purchased from this same dealership. All three times we dealt with the same sales rep, Eric (whom we as This was the third vehicle my wife and I have purchased from this same dealership. All three times we dealt with the same sales rep, Eric (whom we asked for by name after working with him the first time). After being to other dealerships, we found the experience here to be the best. We always feel welcome and actually have a good time when there. We feel at ease and have no trouble working out a deal every time. We have told family and friends to go here for their next cars and have had some end up purchasing from this dealership as well. Keep up the great work! More

Friendly and to the point My dealings with Mr Tran and Hunt Club Hyundai were very pleasant. Tran was knowledgeable and helpful. He was up front about costs and made an effort My dealings with Mr Tran and Hunt Club Hyundai were very pleasant. Tran was knowledgeable and helpful. He was up front about costs and made an effort to ensure the new car was completely understood by both my wife and myself and well serviced before pick-up. Thanks again. More

Any better I couldn't stand it! Exceeded my expectations! Had been searching for the perfect Sante Fe AWD vehicle for a number of wks - visited multiple dealers, but with nothing but frustrating results and w Had been searching for the perfect Sante Fe AWD vehicle for a number of wks - visited multiple dealers, but with nothing but frustrating results and wasted time. Was giving up hope when I visited the Hunt Club Hyundai dealer. What a Pleasant experience from the get go. Tony (Sale rep) was So reassuring and encouraging. Promised me he'd find something and true to his word I got a call later that day. Within 24 hrs. the deal was virtually sealed; exceeded my expectations. The Business Manager, Ahmed was equally welcoming and helpful and made the purchase experience stress free....just what I needed after a few frustrating wks of searching. Would Gladly recommend this dealer to anyone!! More

pleasant and professional pleasant , professional, quick, and I got exactly what I wanted and what was promised. Vince was good. If I had one negative I would have like to have pleasant , professional, quick, and I got exactly what I wanted and what was promised. Vince was good. If I had one negative I would have like to have gotten more for my trade.. More