Hyundai on Hunt Club

Absolutely horrible and dishonest customer service I had one of worst experiences in dealing with a car dealership with this dealership today. As a person who had bought the same brand of car from othe I had one of worst experiences in dealing with a car dealership with this dealership today. As a person who had bought the same brand of car from other dealerships, I expected no less quality of service this time but I was wrong. There was a quick welcome presentation and by a manager who introduced us to a sales agent who tried his best to make us feel comfortable while going through filling up forms on the computer which rebooted multiple times to the point of annoying but that was nothing important. The problem started when they started preparing the "numbers" for us after assuring us that they had a special event going on at that moment and made us sit at different desks and give away all personal information to get a so called "rebate code" which turned out to be nothing but hot air. After spending over an hour siting and talking at this and that desk we also got to talk to the sales manager named Eli who apparently was in charge of setting the final numbers for any sales. Their website tells the visitors to get a thousand dollar coupon but when you go there and even sit at their "special event" desk to get a so called "rebate code", their numbers dos not include any rebate whatsoever. Lies? Absolutely! But They show you a bigger number and say that was the prices before. At the same time, while giving bloated numbers for their own car, they appraise your car in much lower price. For example, my Hyundai Santa fe of year 2009 was appraised at $3000 while other places put it at over $6000 just a couple of moths ago. Again, that is nothing compare to attitude of the sales manager. The guy who seemed to have no understanding of customer service started a confrontational behavior as soon as he realized I do not agree with his numbers and showed no interest in hearing anything I had to say while saying he was trying to have a positive attitude. At the end (after causing frustration and wasting of time) he just agreed to knock off a $1000 of the price that was listed which according to their website should have been done in the beginning. The kind of customer that we received from this sales manager was beyond terrible whoever he is. They initially tried to hide the amount of interest by just providing a figure for monthly payment (for financing) but after insisting it became clear that the interest rate was 7 percent. After more talks he agreed to consider less interest if my credit was good enough (which he didn't seem to agree without running any credit check). I have dealt with different dealerships over the years and must say again, I have never seen anything worse than this. Absolutely terrible customer service by a sales manager. Bloated prices and terrible attitude are real bad combination. Beware buyers More

Very reliable dealership I read some advertisement on promotion for Hyundai series and check which car has a good feature-to-price ratio. My search found that Hyundai Kona is I read some advertisement on promotion for Hyundai series and check which car has a good feature-to-price ratio. My search found that Hyundai Kona is ranked No. 1 subcompact SUV by American News in 2018: website: https://cars.usnews.com/cars-trucks/rankings/subcompact-suvs. It far surpasses HONDA HRV and Mazda CX-3. I had a good conversation with Mr. Koder Abdul. He knows what I like and provide me very professional services. Whole process only takes about 1 hour. Two days later, all documents and licence plate are ready. I drove new car to go home. I would take this opportunity to thanks them for their professional services and trusted information. Best regards, Sincerely, Bruce More

Damaged Vehicle Purchased a new 2018 vehicle and vehicle was covered in dents and scratches. When picking it up, car was not clean, therefore I couldn’t see the dents Purchased a new 2018 vehicle and vehicle was covered in dents and scratches. When picking it up, car was not clean, therefore I couldn’t see the dents. Trunk has atleast nine dents. Dealership saying this is due to hail damage. The only compensation offered was a detail of the vehicle (however, vehicle is brand new and doesn’t require any detailing). Spoke to Eric on the phone and he told me “you think if you spent $28,000 on a vehicle that you would have checked it over more thouroughly prior to taking it off the lot”. I didn’t think I would have to go over a brand new vehicle with a “uv light”, as I expected that a dealership would not sell someone a vehicle that is covered in dents and also scratches. More

an experience well worth After having the most worst experience at a dealership near to this one I was very traumatized and cautious but that change once I’ve walked through t After having the most worst experience at a dealership near to this one I was very traumatized and cautious but that change once I’ve walked through these doors. Right on top customer service was excellent, always asking if I’ve been helped, needed something to drink and etc. My sales person Juan aka jj was over the top excellent. Definitely connected on a personal level especially with my mother being with me! He’s speaks Spanish so that was a plus. Definitely catered to our needs and told us everything straight up. Really appreciated! Overall everyone there, to the experience and to my new car was phenomenal ! If your looking for a dealership that’s willing to take care of you go here :) More

An experience worth sharing Dealers are Dealers are Dealers, when shopping for a car you either get hustled or you make it out with a deal that is good enough to make you happy a Dealers are Dealers are Dealers, when shopping for a car you either get hustled or you make it out with a deal that is good enough to make you happy and satisfy the dealership. Well I got a car and I don't know about Dilawri, but I managed to get a pretty decent deal. A new car, financed over 8 years to my liking at a price that was actually quite reasonable. Yea I wish I got more perks on my premium Tucson but so far so good. Overall my experience was great, of course I got lost in the numbers game at first but it made sense at the end. Great customer service, a solid team of employees throughout and Shoutout Navaid and Zarjan for coming through with deals and of course the GM Eli Nassrallah, he managed to make this right at the end as we closed the deal, with added perks to make the experience 10/10. I recommend my friends and family to check out this place and would recommend readers here to do the same. Go with an open mind, discuss the numerous options, Ask questions. The team will come through for you! More

liars, cheaters, crooks and hustlers! **REPLY TO YOUR REPLY** THE MANAGER ELI NASSRALLAH CALLED ME IMMEDIATELY AFTER I POSTED THE ADD. HE ASKED ME HOW HE CAN MAKE IT BETTER AND FOR ME TO **REPLY TO YOUR REPLY** THE MANAGER ELI NASSRALLAH CALLED ME IMMEDIATELY AFTER I POSTED THE ADD. HE ASKED ME HOW HE CAN MAKE IT BETTER AND FOR ME TO TAKE DOWN THE REVIEW, I SAID ONLY ONE THING, I WANT TO RETURN ALL OF THE SECURITY OPTIONS I WAS CONNED IN TO BUYING AND I WANT WHAT I WAS PROMISED THE DISCOUNT I WAS PROMISED. HE TOLD ME HE CAN'T DO EITHER FOR ME AND THE ONLY THING HE CAN DO FOR ME IS GIVE ME CARWASHES! ..... AND READ HIS RESPONSE BELOW... IT IS LIKE LYING IS IN THEIR BLOOD! STOP TRYING TO PUT A BAND AID ON A BULLET WOUND!! Original Review I just bought a car from there, the place is filled with thieves and liars. They played a very dirty game with numbers to confuse the customer. Beware of the Finance guy, he will push so many packages on you and is not an honest man what so ever. When I called him after I reviewed the numbers and told him why the deal in front of me is not the deal I agreed to, he started throwing random numbers to make it justified. Absolutely the worst place to go to buy a car nothing but sharks! KEEP AWAY! More

Horrible service Got screamed at over the phone by Eli the general manager when I brought my car in to get the transmission fluid changed, which they didn't even end u Got screamed at over the phone by Eli the general manager when I brought my car in to get the transmission fluid changed, which they didn't even end up doing after my car was there for 8 hours. great service guys! 10/10 would not recommend More

Lousy customer service Never ever believe what service is telling you.Promises just disappear into thin air.Dont wait on the phone for a call from them.All they want to do i Never ever believe what service is telling you.Promises just disappear into thin air.Dont wait on the phone for a call from them.All they want to do is sell cars and give a $hit about service. Rick More

Most non professional people to Deal with Asked me to come in today for appraisal of my car from an independent appraiser, after few minutes in which no one looked at my car (was looking at my Asked me to come in today for appraisal of my car from an independent appraiser, after few minutes in which no one looked at my car (was looking at my car for the whole time through the guest room window) told me a much lower price than the one quoted to me from their own website. Complete waste of time, would never go this location again. More

continuation of my review from yesterday After i posted my review yesterday for the car Nissan Altima which i bought hardly 2 weeks ago about the service i received ,general manager called me After i posted my review yesterday for the car Nissan Altima which i bought hardly 2 weeks ago about the service i received ,general manager called me after that .I told him everything what happened ,how your dealership made me to come from toronto to ottawa and did not fix anything . General manager told me i cannot do anything until i drove it by myself and he keep on telling me it's under safety according to his mechanic. I thought he is gonna be the person who will help me out but instead he told me that you have to come back and he cannot assure me he will change it or not.i told him then what's the point of coming back when you guys cannot assure me you will definitely change it because it still makes a lot of sound.i just asked from them i will come next week and take an off but i expect you guys to reimburse my gas.He told me that it's not his problem that you live in toronto and he will not pay for anything.Being a general manager he told me that i am being patient with you.I just asked him the same question when you guys can't assure me anything how could i come and he lost his patience. Instead of finding a solution he told me when i find a solution i should call him back. I should have bought the car from toronto but one of friends used to work for that dealership and he recommended me. so i have decided i will get it fixed in toronto and i will pay for it. To be honest i will never recommend anyone to go to Dilawri Hyundai dealership on hunt club to buy used cars because they put cheap stuff to just pass the safety. More