Hyundai on Hunt Club

Nothing but LIES xxxx POOR SERVICE at Hyundai on Hunt Club!!! I purchased through Hyundai Hunt Club in October 2017 and have had nothing but problems with the sales an xxxx POOR SERVICE at Hyundai on Hunt Club!!! I purchased through Hyundai Hunt Club in October 2017 and have had nothing but problems with the sales and service staff. Shaun in service is the exception - he has always gone out of his way to be pleasant and accommodating. The most recent issue was a charge to me that was to be taken care by Hundai after the incredibly poor service provided to me. I brought my car in for an oil change in late Nov 2018 and to repair a malfunctioning thermal sensor. While working on the latter, the tech popped the bulb off of my shifter losing the spring causing my car to be unable to shift into 1st - going directly into reverse. I was called and told it would be at least the next day before it was finished. I got myself a ride back home passed Kemptville, to receive a call shortly after saying my car was ready. I couldn't make it back that day, so I went in the next afternoon, received my keys and got it my car. I found tools and parts still in there and tested my shifter - it still bypassed 1st and went directly into reverse. I was then told it would be at least another 5 days as they had to order in a part. At that point, I explained I required a rental. I was told Hyundai would cover the charge of the rental. Today, six months later, I noticed a charge on my card from the rental company. After calling and expressing my issue, it was explained that Hyundai refused to pay and it went in arrears so they charged me. According to the individual I spoke with at the rental company, Hunt Club Hyundai does this regularly. The service manager I dealt with six months ago is no longer employed there. I'm now waiting for the new service manager to return my call, however, I don't expect it as the previous one never returned my calls. I'm disgusted with how I've been treated. I've been lied to consistently since the day I picked up my car in Oct 2017 - the only reason why I've returned is due to my prepaid oil changes, until now. I'll never return, I will never purchase another vehicle through any Dilawri dealership. My family members will never purchase from a Dilawri dealership. More

Scam and Terrible service An issue occurred with tires and rims for a purchase we recently made. The way the dealer handled the situation was the worst service I've ever experi An issue occurred with tires and rims for a purchase we recently made. The way the dealer handled the situation was the worst service I've ever experienced. Do NOT go to this dealership. They scammed my girlfriend and took advantage of her lack of car knowledge. Do NOT deal with salesman reggie, and do not deal with the manager Shahir Moradi. I can't even stress out how much I despise their service and lack of professionalism. More

Professional, answered all of my questions I went in today to “put some numbers together to trade my car for a SUV. Professional and friendly service with Moe. He answered all my questions and I went in today to “put some numbers together to trade my car for a SUV. Professional and friendly service with Moe. He answered all my questions and ensured we were on the same page. I did not feel rushed or pressured. I then made a deal and finished the paperwork with the finance manager Johnny. He was personal in the way he spoke to me and I didn’t feel like I was just another customer. They helped minimize the stress for such a big decision. More

Excellent service! Reg is awesome. Adam was thorough and very helpful. Both extremely pleasant to deal with. We are very happy with our new car. Can't wait for our fir Reg is awesome. Adam was thorough and very helpful. Both extremely pleasant to deal with. We are very happy with our new car. Can't wait for our first road trip. More

Very attentive service! While the circumstances leading up to my visit were less than ideal, Reg turned a negative experience to a positive one for me. He was extremely atte While the circumstances leading up to my visit were less than ideal, Reg turned a negative experience to a positive one for me. He was extremely attentive and helpful, I only have good things to say! It was an easy and stress-free experience. Nabil helped me out with the financing; again, only good things to say about his service as well. A huge thank you to both of you for kindness, patience and attentiveness. More

Outstanding customer service!! I had to take my car in without an appointment because of wheel bearing issues. Jeff took my car for a drive immediately and immediately scheduled my I had to take my car in without an appointment because of wheel bearing issues. Jeff took my car for a drive immediately and immediately scheduled my car to be repaired. They sent me by Uber to a previously scheduled appointment and then sent an Uber to pick me up when my car was ready. Best customer service ever by far!!! Sheila and Patrick went above and beyond. Totally appreciated their kindness and professionalism. More

Enquiring about purchasing a Tucson. I came in to enquire about the Tucson. Reg offered his assistance. He was very helpful and professional. He listened very carefully to my needs and w I came in to enquire about the Tucson. Reg offered his assistance. He was very helpful and professional. He listened very carefully to my needs and wants and offered purchase possibilities as appropriate. There was never any pressure (if there had been I would have walked out). I am confident I will be able to close a deal with him. More

Excellent customer service Best customer service experience yet in purshasing a car. From sales to vehicle pick up experience every step was met with well informed friendly staf Best customer service experience yet in purshasing a car. From sales to vehicle pick up experience every step was met with well informed friendly staff. More

Above and Beyond I visited the dealership recently as I am thinking of getting my self a nice car. We have been to a few dealerships before but we felt rushed and push I visited the dealership recently as I am thinking of getting my self a nice car. We have been to a few dealerships before but we felt rushed and pushed for a fast decision. We learned of Reg through a customer of his. He was highly recommended for his knowledge of cars and his exemplary customer service. I can't say enough about Reg. He was outstanding, no pressure and no attempts at manipulative ploys. He was quite accommodating and he made the experience more like buddies while maintaining his professionalism. I was very comfortable and I trusted him completely. He helped us to make a great choice, including making a decision on the color. I will be recommending the service of Reg to my friends and colleagues. Reg, your service was that of a dedicated employee who cared about the needs of the customer first. Keep up the fantastic work. You rock! Jhaun More

Terrible service department Service dept is horrible. Go elsewhere. They will not give honest advice and only care about increasing your bill. They will also not take responsib Service dept is horrible. Go elsewhere. They will not give honest advice and only care about increasing your bill. They will also not take responsibility for mistakes they make. More