Humberview Volkswagen

DO NOT GO HERE Called a few days ago to see if they could run a diagnostic and see if I can get my airbag light reset, as it had been on for a few days. I agreed to Called a few days ago to see if they could run a diagnostic and see if I can get my airbag light reset, as it had been on for a few days. I agreed to pay $99 for this diagnostic, and the lady on the phone while booking my appointment told me they could also do the safety for the car (currently driving on temporaries). I explained to the lady that I would only want the safety done if there was no issue with the airbag (because if there is an issue, it would fail the safety anyway). Once I got in for my appointment, Frank Sbrocchi explained that he would do the diagnostic for the airbag light, and only perform the safety if the airbag light was able to be reset/fixed. He had no problem with that, and gave the impression that my car was in good hands. When I returned a few hours later, the airbag light was not reset, and they diagnosed what was wrong with it (since it wasn't fixed, myself and anyone working there would know that the car would fail a safety insepction). They decided to do the safety inspection anyway, because apparently the document I signed did not indicate the conditions that Frank, as well as the receptionist and I agreed to. I have never felt so mislead by a company or by its agents. This meant that I had to pay $150 extra to find out something that I would have known from just doing the $99 diagnostic. There is a VW dealership at Dufferin and Eglinton, I have been there and the employees and mechanics are nothing but honest. Humberview on the other hand, is not going to help this company recover from its tarnished reputation/history of being unethical. Do not go here if you like dealing with honest and ethical workers. More

Awful customer service. Extortion/rip off! David was too busy ordering his lunch over the phone and once he hung up, couldn’t be bothered with me. I had ordered a license plate bracket and was David was too busy ordering his lunch over the phone and once he hung up, couldn’t be bothered with me. I had ordered a license plate bracket and was told they would install it for me ( at no additional cost) quickly when I come to pick it up. I went today and David not only insinuated I was a liar but tried to charge me 65$+ to install it! What a RIP OFF. It’s people like David that that give car dealers a bad rep.I will go out of my way to go anywhere else next time. Very frustrated with my experience. More

Efficient, fast, friendly I've been going here for several years. This is my second VW golf and I've never had bad service or substandard work here. Transparent and honest, the I've been going here for several years. This is my second VW golf and I've never had bad service or substandard work here. Transparent and honest, the way it should be. The car wash and winter mat cleaning is a nice touch. No reason to go anywhere else for my servicing needs. More

Excellent customer service!! David provided excellent, courteous, and professional service. Not only did he respect my time but he went above and beyond his call of duty. He was w David provided excellent, courteous, and professional service. Not only did he respect my time but he went above and beyond his call of duty. He was well informed and was very transparent with the work that was being performed on my vehicle. He truly is one of a kind at Humberview! A great asset to have at the dealership and yo any organization. Very pleased. More

Service Very knowledgeable and direct communication, no hassle, no unnecessary snags, no problems with work performed, and a comfortable lounge area to wa Very knowledgeable and direct communication, no hassle, no unnecessary snags, no problems with work performed, and a comfortable lounge area to wait while work is being performed More

Unparalleled Customer Experience This dealership is truly tops in all facets, sales, service, parts etc. The staff is highly professional, knowledgeable and friendly and having de This dealership is truly tops in all facets, sales, service, parts etc. The staff is highly professional, knowledgeable and friendly and having dealt with all the departments, I can unequivocally say that this dealership for me is by far the best I’ve ever done business with. Great job guys..!!! More

Excellent customer service Excellent customer service. Friendly atmosphere. Good quality of work. Nice and clean environment. Reasonable pricing.. I like the fact that there is Excellent customer service. Friendly atmosphere. Good quality of work. Nice and clean environment. Reasonable pricing.. I like the fact that there is a free car wash. More

Best Dealership This VW dealership is leading edge, welcoming and clean. The service is always friendly, professional, priced right and timely. The staff listens to This VW dealership is leading edge, welcoming and clean. The service is always friendly, professional, priced right and timely. The staff listens to your concerns and follows up with a smile. More

Oil change Premium service at humberview VW. Even with an oil change they look over the car. In addition, the car is always returned clean inside and out. Premium service at humberview VW. Even with an oil change they look over the car. In addition, the car is always returned clean inside and out. More

Great Car Buying and Service Experience I have purchased 2 Golfs from Humberview VW, my most recent being a 2018. After test driving other brands of cars and trying to negotiate with other I have purchased 2 Golfs from Humberview VW, my most recent being a 2018. After test driving other brands of cars and trying to negotiate with other dealers, I returned to Humberview VW. The car buying experience there is easy and enjoyable. They do not use high pressure sales tactics, nor do they talk in circles and try to up-sell They negotiate fairly and provide all the necessary information for you to make an informed decision about your purchase. The level of customer service at this dealership is impeccable. The sales staff are professional, courteous and polite, and they go out of their way to give you a great experience. This also goes for the service department. I did all my maintenance for my last car at the dealership and there were never any surprises. They are one of the best in the GTA. I would definitely recommend them to anyone who is looking for a new VW in the future. More