Humberview Volkswagen

Terrible Customer Service I had a terrible experience with this location. I really thought taking my VW into a VW dealership, my car would properly get the attention it needs. I had a terrible experience with this location. I really thought taking my VW into a VW dealership, my car would properly get the attention it needs. I brought my car in to get the engine light turned off, but they then lied to me about what had to be done. They promised me it was one thing, and then once they fixed it, it didn't go off. So I brought it back, and then they claimed to have fixed it again only to THEN tell me it wasn't fixable and they wouldn't touch the exhaust due to the bad job the previous mechanic had done fixing it. How does this make sense? How would they not have seen that the first time they looked it over? It is a complete cop out. They then claimed that I said "I just need it to pass an e test" which is a complete lie.How can you promise me that something is fixable, and willingly take it in to fix, but then turn around and claim that the $600 I just paid actually won't do the trick? A complete waste of money as they didn't do anything. Then, as I drive it home to get it fixed by a DIFFERENT place, the oil runs out! Humberview VW didn't even check the oil, which is a standard for any mechanic to do on ANY car that is brought in. The oil pan was dry!! I had to pull over to avoid the engine from dying. When I then called to complain, they claimed they did nothing wrong. The customer service and disrespect I felt when I called in to complain again, was very very disappointing. I cannot stress enough, do NOT bring your vehicle here. I will be taking this up with head office as they should not have a location in business that serves this level of service. More

Service Recently I did a oil change on my VW Tiguan, and people over there are so professional and friendly, I would highly recommend this location. Thanks gu Recently I did a oil change on my VW Tiguan, and people over there are so professional and friendly, I would highly recommend this location. Thanks guys More

May, 9, 2018 purchased my VW Jetta at Humberview VW Jetta from Joe Warner who did everything possible to make this deal happen. delivery was on time as promised. purchased my VW Jetta at Humberview VW Jetta from Joe Warner who did everything possible to make this deal happen. delivery was on time as promised.. had a follow up phone call from Joe several days later to see how I was enjoying the car. A week later the Service Department contacted me to see if I had any questions about the vehiecles performance. I would defenitely recommend Joe and humberview VW to family and friends. More

As always I had the best experience Like each and every time, I had the best experience. Especially with Frank Sbrocchi who always provides the best service possible. Very happy and woul Like each and every time, I had the best experience. Especially with Frank Sbrocchi who always provides the best service possible. Very happy and would recommend the location to anyone. More

Could have gotten the same detailing in a regular car shop I was very disappointed by the level of service provided at Humberview volkswagen dealership. This was my first time getting my car detailed at this l I was very disappointed by the level of service provided at Humberview volkswagen dealership. This was my first time getting my car detailed at this location and after I was given the various detailing packages details over the phone. I had decided to go for the silver package which costs about 100$. I was assured that by dropping the car by 9 I would get it back for 4pm. B.S!!!! Not only did they give me back the car late (abt 1hr+ late) but the detailing was average. I could have gone to my next door car wash/detailing shop, paid half price and get a better job done. They were still strain on the leather seats and dust in the corners. Plus the carpet was still wet from the shampooing when I picked it up. I wanted to go back and complain for the service but was already late from picking up my kids from school so I had to leave right away. Even though I did mention to the dealer that they were late in delivering the car, I've received no apologies from management. Not worth 100$!!! The one positive was the shuttle guy Haden. He was a really nice guy! More

Positive vibes at Humberview Having my car serviced at Humberview so far has been a pleasant and positive experience. The technicians and staff are always helpful and can answer a Having my car serviced at Humberview so far has been a pleasant and positive experience. The technicians and staff are always helpful and can answer all your questions More

Great problem solving! I was interested in possibly purchasing a new GTI, but wanted to drive one before purchasing (as I hadn’t had the pleasure of driving a GTI in more th I was interested in possibly purchasing a new GTI, but wanted to drive one before purchasing (as I hadn’t had the pleasure of driving a GTI in more than 15 years). The 2018 GTI is hard to come by, and after contacting 5 dealerships in the GTHA to be told repeatedly that there were none available to test drive, Hadi at Humberview was the only one to suggest that I drive a slightly older used model to get an idea of how it would drive. It was a great suggestion and I am pleased to report that I purchased a 2018 model as a result. I now have the car and couldn’t be happier! More

Great Humberview VW Team Always a great experience at Humberview VW. Mike Esplen with the service team was excellent, as usual. Will be back and sure I'll be a happy as alwa Always a great experience at Humberview VW. Mike Esplen with the service team was excellent, as usual. Will be back and sure I'll be a happy as always. More

Recall work Very quick and amazingly polite. Nice clean car wash after work was done. Very happy to have these folks work on my car at anytime Very quick and amazingly polite. Nice clean car wash after work was done. Very happy to have these folks work on my car at anytime More

Excellent service I am very happy with the way they treated and serviced me at humberview Volkswagen. Very friendly , good manners and professional. I definitely recomm I am very happy with the way they treated and serviced me at humberview Volkswagen. Very friendly , good manners and professional. I definitely recommend this dealer to everyone who wons a Volkswagen. More