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Highbury Ford Sales Limited
London, ON
642 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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642 Reviews of Highbury Ford Sales Limited
December 24, 2016
Great sales department (5 stars) , horrible service department (1 star). I would definitely recommend this dealership for SALES ONLY. Service department is not reliable. Had several , horrible service department (1 star). I would definitely recommend this dealership for SALES ONLY. Service department is not reliable. Had several small issues with my brand new F150, three of which were noise related. Took it to them and let them have it for two full days and they claimed they could not hear anything. Aside from those issues, my truck headlights fog up on the bottom section of the light (both sides). Service rep on site said there's nothing he could do as the issue at hand wasn't present at the time I brought it in. Although I showed him and emailed him photos of the truck headlights when the fogging has occurred. Nothing has been done for me and I am extremely disappointed because these issues should not at all be present on a 50,000 dollar vehicle let alone any new vehicle. More
by Lloyd1991
Employees Worked With
Michael Tolsma
December 24, 2016
No Service for 40 years Bought a truck in Sept 3 2016, Told it would be ready for pick up the following Friday. Sold my vehicle expecting the word to be true. after many visi Bought a truck in Sept 3 2016, Told it would be ready for pick up the following Friday. Sold my vehicle expecting the word to be true. after many visits and trying to call to find out what is going on got truck 2 Fridays after promised incomplete having the sales department telling me to bring it back when I don't need the truck. Took it in to get fixed as agreed when purchased. Picked up truck when they finally call me. then as driving off the lot they fixed body work. but did not repair electronic problems reported to them. Return the vehicle for the third time to get repairs done hoping properly. .Took vehicle in for the fourth time . After two weeks waiting for my truck to finally get repaired. I got the truck back now I have an intermitant remote start on the truck. I bought a used truck did not try to dicker with the price I just said I wanted a proper working truck. . All features working. In the process I was put into four different vehicles three with dealer plates one with passenger plate. I find it pretty said that a dealership has the gall to post 40 years servicing London and I am still looking for proper service in 4 months after buying the vehicle. More
by Pissed Highbury Ford Customer
Employees Worked With
Used Vehicle Sales & service area
December 20, 2016
Looked at a used vehicle. 2013 I was looking for a used suv. Found a 2013.. that I liked. Was given a price and spend time with salesman going over monthly loan payments. Returne I was looking for a used suv. Found a 2013.. that I liked. Was given a price and spend time with salesman going over monthly loan payments. Returned next day for a test drive. After test drive...I was given a DIFFERENT PRICE! OVER 2 THOUSAND MORE. 2300.00 more! Very surprised. ...very disappointed. I was shocked and left. More
by Jo
Employees Worked With
Gab and his boss.
December 02, 2016
Great Service Experience I purchased my 2017 Escape at Highbury and brought it in for my first scheduled oil change today. It was very busy, but the staff still made sure I purchased my 2017 Escape at Highbury and brought it in for my first scheduled oil change today. It was very busy, but the staff still made sure that I was taken care of right away. The staff offered refreshments while I waited and made sure I was taken care of. Great experience top to bottom, And I would highly recommend taking your vehicle here for service! Keep it up Highbury! More
by Escapeguy22
Employees Worked With
Sean, Jason, Jeff
June 03, 2016
xxxx service ! no good every time ! this time they presently have my 2011 f150 fx4 since Tuesday 31st-2016 -8am/ promised evaporator repair for either Thursday or gu no good every time ! this time they presently have my 2011 f150 fx4 since Tuesday 31st-2016 -8am/ promised evaporator repair for either Thursday or guaranteed Friday, ( I'm always the one that need to call them to check on the truck) , they tell 30 min ago -today to come and get it they could not start repair on time so I don't go without my truck during weekend....wow what a waist of my time- no truck all week and no repair either!...then they want to charge me for diagnosis ... realy- I purchased my truck there in 2012 More
by m hill
Employees Worked With
trevor
February 26, 2016
Worst dealership experience Terrible service department. Will never return to this dealership for anything. Voiced a concern on their Facebook page, was promptly deleted with Terrible service department. Will never return to this dealership for anything. Voiced a concern on their Facebook page, was promptly deleted with no resolve to my concerns. Guess they don't like negative comments More
by Jcracknell
Employees Worked With
Dont know
February 13, 2016
Want to be lied to Come to highbury ford The worst place i ever came to buying new,salesman Gabriele D annibale ---dont trust him.Makes a deal then backs out Charges you for things you dont The worst place i ever came to buying new,salesman Gabriele D annibale ---dont trust him.Makes a deal then backs out Charges you for things you dont even ask for. lies along with his tagging manager andrew and Kirby,They all play together,says they will add in something with your purchase then charges you for it.,and their service department is a joke,They dont know how to fix a baby buggy. Go to an other dealer. ******Believe me stay far away from this dealer.!!******* More
by customer
Employees Worked With
all of them
January 05, 2016
Memorable experience I'm giving a rating of five stars because I had a wonderful experience when purchasing my car. The staff went over and beyond to make me feel comforta I'm giving a rating of five stars because I had a wonderful experience when purchasing my car. The staff went over and beyond to make me feel comfortable and less nervous. They did a profile set-up in order to get some ideas on what type of vehicle I wanted and also the colour I would want as well. The staff were very professional and answered all the questions I had. They were very informative too. I would always recommend going to this car dealership! More
by RedCandy2012
Employees Worked With
Cristiana
August 01, 2015
Great service Needed a truck for work, kirby in the used vehicles department hooked me up nicely and was extremely helpful. i took awhile to pick the truck i wanted Needed a truck for work, kirby in the used vehicles department hooked me up nicely and was extremely helpful. i took awhile to pick the truck i wanted but he was patient and found the right one for me More
by Bigfoott
Employees Worked With
Kirby
July 23, 2015
Rude salesperson and shoddy collision repair My wife and son were treated with incredible rudeness by a younger member of the sales staff. It's too bad I wasn't there, he would have had a bad day My wife and son were treated with incredible rudeness by a younger member of the sales staff. It's too bad I wasn't there, he would have had a bad day. Mother-in-law had collision repair done there and they didn't even check the alignment. She had trouble with control in slippery conditions even with winter tires until I convinced her to have the alignment checked. It was way out and obvious that Highbury Ford hadn't even looked at it. It wasn't even on the invoice. A totally unprofessional dealer. More
by Buck
Employees Worked With
Gabe
