Highbury Ford Sales Limited

I brought my 09 Flex into the shop to see why my driver side mirror was broken. Even before Trevor looked at it he told me it had probably been hit and that it would cost me $109.00 for diagnosis. When I side mirror was broken. Even before Trevor looked at it he told me it had probably been hit and that it would cost me $109.00 for diagnosis. When I picked it up Trevor told me and the extended warranty company that the reason it was broken was that inside it was worn out due to corrosion. I called Ford Canada and they called Highbury Ford and spoke to Robert who told them that it was damaged due to it being hit. Robert was very rude, dismissive and condesending. I asked if there was a record of it being hit in his computer he said "no". When I asked how he got that information he noted that he called Trevor at home. So I am guessing that Trevor has all files on cars at his home or in his head. He wanted to swipe everything under the rug and did could not see why I was very upset. As well, when I showed up he stuck his hand out at me and said "keys" really rudely. Robert then proceeded to treat me like an imbicile along with telling me that there is no way that corrosion caused the side mirror to break for it is plastic. Once I started to question the different stories he became very defensive. All the times I have taken my car in not once have I had a hi, how are you today? How can I help you? come out of any service technician's mouth. The owner did offer me a 15% discount on the repair of the mirror. This place wasted my time and I am so unhappy with the way I was treated that I have opted to not use my 3 remaining free oil changes and not take the 15% discount! I would rather pay another establishment that treats their customers with some decency! More

Rob is rude and dismissive. Doesn't offer any suggestions that would be considered helpful. I would suggest a career change for Rob considering his lack of people skills. 3 strikes and your out H suggestions that would be considered helpful. I would suggest a career change for Rob considering his lack of people skills. 3 strikes and your out Highbury Ford More

Twice I've had to deal with Rob. He is rude, unprofessional and belligerent. Used the F-Bomb in front of me too. Terrible service. unprofessional and belligerent. Used the F-Bomb in front of me too. Terrible service. More

Terrible service between the two gentlemen they couldn't even book a simple oil change. 45 min to book the service. The other guy Trevor dunkley didn't even acknowledge his customers was busy brows couldn't even book a simple oil change. 45 min to book the service. The other guy Trevor dunkley didn't even acknowledge his customers was busy browsing local flyers More

I came in to check the Ford Escape after visiting GM - Michael was so friendly and nice he showed me exactly the right car i wanted that fit my family in the back. He was so kind to my father who is very Michael was so friendly and nice he showed me exactly the right car i wanted that fit my family in the back. He was so kind to my father who is very old. He is great!! Thank you Michael for satisfying me and my family. More

I brought my mustang in for warranty work and oil change. I was told it wasn't covered and that I owed 119$ for the diagnosis. I have premium warranty and proved them wrong. Rob was extremely ignorant and t I was told it wasn't covered and that I owed 119$ for the diagnosis. I have premium warranty and proved them wrong. Rob was extremely ignorant and the rudest person I have ever dealt with. for more info go to highbury ford Facebook. do not use this dealership. More

I was told buy this Man Gabe that I was getting free oil changes, but it not true, he was more worried about the price and the fee's,had zero product knoladge and he told me he has worked at the dealer for changes, but it not true, he was more worried about the price and the fee's,had zero product knoladge and he told me he has worked at the dealer for 14 years...he is VERY High Pressure and forces the sale on you... More

highbury ford doesn't follow how liture they give when sell thire extented warrenty try to cancel the extent warrnet for full refund like it say in manual they had sent with it they but charge on it for sell thire extented warrenty try to cancel the extent warrnet for full refund like it say in manual they had sent with it they but charge on it for cancel it when it said for full refund in booklet i had follow in time under the 60 days More

i found that highbury ford as alot adim charges it was i found that highbury ford as alot adim charges it was 658.00 to due all the paper work it only take lest then 1 hour thats alot money to due thes i found that highbury ford as alot adim charges it was 658.00 to due all the paper work it only take lest then 1 hour thats alot money to due these they told me that i whould have 2 years free service but after i had ask why the adim charges are so high they told it was because i had to pay for the free service and for insurance they put on the truck in thief that i did not want i will not due bussness there again they made feel bad about buy the truck More

I asked the body shop to look at premature rust. I was told on the phone that it might be covered and to bring it in, which I did. When I arrived, I was dismissed quickly and treated rudely...basically t told on the phone that it might be covered and to bring it in, which I did. When I arrived, I was dismissed quickly and treated rudely...basically told I was nuts. Rick didn't take time to explain anything about what was happening to my vehicle. I would have appreciated more detail about the rust, the type, what was covered/not and why. I was just basically dismissed. When I called to ask to talk with a manager, Rick tried to convince me he was the manager...of the whole place! It wasn't about the money to fix it, nor about the warranty. Its about being treated poorly and dismissed without any concern for customer service. They basically don't care, particularly if you have bought a car and are coming back for service that's not going to make them any money. I won't be back. More